Chapter 16 Practice Quiz Questions

_____ is an activity or material that acts a direct inducement, offering added value or incentive for a product to re-sellers, salespeople, or consumers

Sales Promotion

A major goal of integrated marketing communications is to?

Send a consistent message to customers

Which of the following is a medium for electronic word-of-mouth communication?

Social Network

Which of the following products uses advertising rather than personal selling?

Soft drink

Viral Marketing refers to?

The strategy of getting consumers to share a marketer's message in a way that spreads dramatically and quickly

Which of the following statements is true of promotion mix?

Advertising is extremely cost-efficient when it reaches a vast number of people at a low cost per person

Which of the following is an example of tactile communication?

An executive shakes hands with his counterpart from the client company to seal a deal between the companies

_____ refers to an attempt to incite publicity and public excitement surrounding a product through a creative event

Buzz Marketing

In the typical communication process, a receiver is the individual, group, or organization that?

Decodes a coded message

_____ refers to the process of conversion of meaning by a source into a series of signs or symbols that represent ideas or concepts

Encoding

For which of the following product types is word-of-mouth marketing known to be most effective?

Expensive, luxury products

Which of the following elements is usually a major component of a promotion mix for organizations selling to industrial markets?

Personal Selling

_____ refers to demand for a product category rather for a specific brand of product

Primary Demand

Which of the following depicts the flow of communication along the marketing channel with a pull promotional strategy?

Producer-Consumers

The strategic location of products or product promotions within entertainment media content to reach the product's target market is known as?

Product Placement

Which of the following statements is true of criticisms and defenses of promotion?

Promotion helps keep prices lower by facilitating price competition

Which of the following forms of communication occurs when either person varies the physical distance separating them?

Proxemic Communication

Promoting a product only to the next institution down the marketing channel is known as a?

Push Policy

Feedback refers to?

A receiver's response to a decoded message

Which of the following statements is true of promotion mixes with respect to the product life cycle?

In the growth and maturity stages, consumer products require heavy emphasis on advertising

Which of the following methods is used to stimulate primary demand for a product?

Informing potential consumers about a product's features and uses

Which of the following statements is true of advertising?

It can reach an extremely large target audience or focus on a small, precisely defined segment

Communicating through the movement of head, eyes, arms, hands, legs, or torso is known as?

Kinesic Communication

Anything that reduces the clarity and accuracy of communication is called?

Noise

Which of the following statements about word-of-mouth marketing is true?

Word-of-mouth marketing is linked to new customer acquisition when there is customer involvement and satisfaction