chapter 17: managing change

quality program

A program that embeds product and service quality excellence in the organizational culture.

process consultation

An OD method that helps managers and employees improve the processes that are used in organizations.

team building

An intervention designed to improve the effectiveness of a work group.

management by objectives (mbo)

An organization wide intervention technique that involves joint goal setting between employees and managers

organization development

A systematic approach to organizational improvement that applies behavioural science theory and research in order to increase individual and organizational well-being and effectiveness.

executive coaching

A technique in which managers or executives are paired with a coach in a partnership to help them perform more efficiently.

leadership training and development

A variety of techniques that are designed to enhance individuals' leadership skills.

survey feedback

A widely used intervention method whereby employee attitudes are solicited using a questionnaire.

job redesign

An OD intervention method that alters jobs to improve the fit between individual skills and the demands of the job.

transformational change

Change in which the organization moves to a radically different, and sometimes unknown, future state.

strategic change

Change of a larger scale, such as organizational restructuring.

incremental change

Change of a relatively small scope, such as making small improvements.

planned change

Change resulting from a deliberate decision to alter the organization.

unplanned change

Change that is imposed on the organization and is often unforeseen.

skills training

Increasing the job knowledge, skills, and abilities that are necessary to do a job effectively.

refreezing

The final step in Lewin's change model, in which new attitudes, values, and behaviours are established as the new status quo.

unfreezing

The first step in Lewin's change model, in which individuals are encouraged to discard old behaviours by shaking up the equilibrium state that maintains the status quo.

change agent

The individual or group that undertakes the task of introducing and managing a change in an organization.

moving

The second step in Lewin's change model, in which new attitudes, values, and behaviours are substituted for old ones.