chapter 17: managing change
quality program
A program that embeds product and service quality excellence in the organizational culture.
process consultation
An OD method that helps managers and employees improve the processes that are used in organizations.
team building
An intervention designed to improve the effectiveness of a work group.
management by objectives (mbo)
An organization wide intervention technique that involves joint goal setting between employees and managers
organization development
A systematic approach to organizational improvement that applies behavioural science theory and research in order to increase individual and organizational well-being and effectiveness.
executive coaching
A technique in which managers or executives are paired with a coach in a partnership to help them perform more efficiently.
leadership training and development
A variety of techniques that are designed to enhance individuals' leadership skills.
survey feedback
A widely used intervention method whereby employee attitudes are solicited using a questionnaire.
job redesign
An OD intervention method that alters jobs to improve the fit between individual skills and the demands of the job.
transformational change
Change in which the organization moves to a radically different, and sometimes unknown, future state.
strategic change
Change of a larger scale, such as organizational restructuring.
incremental change
Change of a relatively small scope, such as making small improvements.
planned change
Change resulting from a deliberate decision to alter the organization.
unplanned change
Change that is imposed on the organization and is often unforeseen.
skills training
Increasing the job knowledge, skills, and abilities that are necessary to do a job effectively.
refreezing
The final step in Lewin's change model, in which new attitudes, values, and behaviours are established as the new status quo.
unfreezing
The first step in Lewin's change model, in which individuals are encouraged to discard old behaviours by shaking up the equilibrium state that maintains the status quo.
change agent
The individual or group that undertakes the task of introducing and managing a change in an organization.
moving
The second step in Lewin's change model, in which new attitudes, values, and behaviours are substituted for old ones.
