Chapter 1&2

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

Administrative management is concerned with managing:

the total organization.

Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers.

top

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

The buying and selling of goods or services over computer networks is known as _______, whereas _______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

The field of industrial ______ (the study of human behavior in the workplace) is based on Hugo Munsterberg's theories.

psychology

A characteristic of a(n) _____ system is that it receives very little feedback from outside sources.

closed

Which of the following statements is true about managerial compensation?

Some middle-level managers make more than $100,000 a year. (Reason: Lower-level managers may make between $33,000 and $87,000 a year.)

True or false: Taking ownership of a work project is an example of an attitude.

True (An attitude is a learned predisposition toward a given object such as taking ownership of a project at work.)

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of _______ skills.

conceptual

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

At the human resource conference, Heidi attended a presentation on how to maximize the contributions of employees of different genders, races, ethnicities, and age groups. This presentation was about managing for _____.

diversity

According to Mintzberg's findings, it was typical for managers to work ____ hours per week at a minimum.

50

True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

False (Reason: Having experience is important but the ability to take risks is also necessary.)

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

Operations

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

Planning

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

proactive

The application of quantitative techniques, such as statistics and computer simulations, to management is called _____ management.

quantitative

Evidence-based management focuses on bringing _____ to the decision process.

rationality

Employees who have the ability to work well with others to get things done are said to have _____ skills.

soft

Meaningfulness is associated with _____ rather than _____.

giving; taking

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers. This is an example of the _____ effect.

multiplier

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

Setting goals and figuring out how to achieve them describes the _____ function of the management process. Multiple choice question.

planning

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Which employee is the best example of a functional manager?

Brett, who is the manager of the company's accounting department.

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development.

Contemporary

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

Evidence-based

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)?

Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals (Reason: Planning involves setting goals and deciding how to achieve them.)

Which of these organizations is considered for-profit?

a retail clothing store

A learned predisposition toward a given object is called a(n) _____.

attitude

Cheyenne has a small bakery specializing in gourmet cupcakes. In response to customer demand, she has added gluten-free cupcakes to her menu. This customer demand would be characterized as _____.

feedback

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.

feedback

Maslow's hierarchy of needs resulted from the study of ______.

what motivates people to perform

Select all that apply A learning organization: (Choose every correct answer.)

*Actively creates, acquires, and transfers knowledge within itself *Is able to modify its behavior to reflect new knowledge

Select all that apply What are primary concerns of shared value and sustainable development?

*Environmental effects *Social impacts *Global equilibrium

Select all that apply What are the contemporary approaches to management?

*Learning organizations *Shared value and sustainable development *High-performance practices

Select all that apply Which of the following are accurate regarding the importance of learning about a company's mission and vision statements before a job interview? (Choose every correct answer.)

*You will be a better fit for a company if you support their mission and vision statements. *These statements tell you why the company exists. *These statements tell you what the company wants to achieve over time.

Select all that apply What should an individual consider learning about a company before going to a job interview? (Choose every correct answer.)

*company mission and vision statements *company's core values and culture

What is the focus of PRME?

Business education

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

Contingency

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?

Feedback

The father of industrial psychology is

Hugo Munsterberg.

The key idea that workers should be treated as assets was introduced by

Peter Drucker.

What is a critique of the Hawthorne Studies?

They were poorly designed.

What organization launched the PRME?

United Nations

Who has the main responsibility for managing your career?

You

At Kaira's Caribbean Cuisine, Kaira improves focuses on efficiency by

advertising specials to use up food inventory that is nearing its expiration date.

By understanding the competency gaps that are generally perceived by employers, you should

be motivated to learn.

Together, focusing on individual employee productivity and managing the overall firm comprise the ________ viewpoint.

classical

When managing her oil and lube service, Sabrina engages in the controlling function when she

develops a loyalty reward program because the number of repeat customers has been declining.

If a company is using a ________, then more efficient workers earn higher wages.

differential rate system

Ravi, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Ravi is a(n) ________ manager.

effective

After studying many management approaches, the best perspective to take as a manager is

evidence-based management.

Some examples of ________ are companies selling products, operating factories, and collaborating with partners in other countries.

globalization

Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed as the

hierarchy of human needs.

Which of the following was part of the Hawthorne Studies?

illumination experiments

Which of the following was examined in the Relay Assembly Room Study?

impact of variations in the workplace

The Pearsons decided to beautify their home by investing in a professional interior design. In the process, they dealt with employees from various departments of the design company, including a sales representative, a designer, the individuals who oversaw and did the work, and the office and billing personnel. From the systems perspective, the people required to provide the interior design services are considered

inputs.

In their ________ roles, managers interact with people inside their work units; while solving problems is part of their ________ roles.

interpersonal; decisional

When Fair Oaks' management shares its vision with its 300-plus employees and seeks feedback, it is able to influence employees and gain buy-in from them. Which managerial function is the company performing?

leading

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning

Mike and Sue McCloskey wanted to change the dairy farming industry itself. They did this by opening up their farms to the public to educate people on the farming industry. To which managerial challenge is this most closely related?

managing for competitive advantage

Fair Oaks Farms' manure management, specifically the use of cow manure to power their facilities and fuel their milk tankers, is most closely related to which managerial challenge?

managing for sustainability

Managers in a cosmetics factory have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's idea that companies should

operate as a community, with employees working in harmony.

The setting of Fair Oaks Farms' mission, vision, and goals is an example of which managerial function?

planning

Even though Sanjay faced multiple career setbacks, he now has earned his college degree and launched three successful businesses. Sanjay has demonstrated

resilience.

Basheer operates a business that smooths and finishes poured concrete floors, sidewalks, driveways, and pool decks. Basheer has been observing and timing each task undertaken by his workers because he would like to increase their efficiency. Basheer is engaging in ________ management.

scientific

Shared value and _____ development consider environmental and social effects of business as well as profit.

sustainable

When building a new hospital, the developer did not remove any trees, based on the belief that doing so could compromise the ability of future generations to meet their own needs. This is an example of managing for

sustainable development.

To effectively run her company, Machi applies the ________, a management style the views her firm as an interdependent collection of departments, and as a single institution that interacts with suppliers, distributors, competitors, and customers.

systems viewpoint

For almost 20 years, Hank has been the top sales professional for Strickland Propane. He credits his success to following the first law of business, which is to

take care of the customer.

Mike and Sue McCloskey are examples of

top managers

Efficiency is ________, while effectiveness is ________.

using resources wisely; achieving results

The Hawthorne Studies discovered that

worker productivity could be improved via positive relations with management.

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

Job-specific knowledge for the position in retailing

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

For which level of management are conceptual skills particularly important?

top managers

Select all that apply What are two potential rewards of being an exceptional manager?

* The ability to earn more than most workers * Fringe benefits, such as a large office or stock options

Select all that apply Which primary skills do companies seek in top managers?

*A high level of energy *The ability to communicate *The ability to motivate and engage others

Select all that apply Which racial or ethnic groups in the United States are expected to increase in terms of percentage of the population over the next few decades? (Choose every correct answer.)

*African Americans *Hispanics *Asians

Select all that apply What four disciplines are included in the behavioral science approach to management?

*Economics *Sociology *Anthropology *Psychology

Select all that apply Maslow's hierarchy of human needs proposes that people are motivated by which needs? (Choose every correct answer.)

*Esteem *Safety *Love *Physiological *Self-actualization

Select all that apply What are issues with the classical viewpoint? (Choose every correct answer.)

*It fails to account for the importance of human needs. *It is overly mechanistic. *It views humans as cogs in a machine.

Select all that apply Which of the following statements are true about the classical perspective of management?

*It had two branches - scientific and administrative. *It assumed that people were rational. *It emphasized finding ways to manage work more efficiently.

Select all that apply Which managerial roles were identified by Mintzberg as interpersonal roles?

*Liaison *Leader *Figurehead

Select all that apply Which management perspectives typically consider an organization to be a closed system? (Choose every correct answer.)

*Management science perspective *Classical management viewpoint

Select all that apply Which individuals helped pioneer administrative management theory? (Choose every correct answer.)

*Max Weber *Charles Clinton Spaulding *Henri Fayol

Select all that apply According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment?

*Oral/written communication *Professionalism/work ethic *Leadership

Select all that apply Which of the following are keys to managing your career readiness successfully? (Choose every correct answer.)

*Personal reflection, motivation, commitment, and experimentation *Taking responsibility over managing your career *Following a process

Select all that apply In which ways did Munsterberg suggest that psychologists could contribute to industry? (Choose every correct answer.)

*Recognize the psychological conditions necessary for employees to do their best work. *Identify ways managers can encourage employees to take desired actions. *Identify the people who are best suited for a job.

Select all that apply What did Mintzberg observe about work behavior in the managers he studied?

*They almost always devoted lunchtime to meetings. *Some worked up to 90 hours a week.

Which of these individuals is an example of a top manager?

Aisha is the CEO of a furniture manufacturing facility.

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

Behavioral science

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

Controlling

Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis?

Equipment

Select all that apply Identify the two theorists who contributed the most to the human relations movement.

McGregor Maslow

Match each principal function of management with its definition. Instructions

Planning<----->Establishing goals and determining how to achieve them Organizing<----->Arranging tasks, human resources, and other resources to accomplish the necessary work Controlling<----->Monitoring performance against goals and taking corrective action as needed Leading<----->Motivating, directing, and influencing others to achieve organizational goals

Which of the following represents an ethical challenge?

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____.

career readiness

After purchasing a small company in China, Linda's US-based company trained all of its employees on Chinese business customs so they would be able to communicate properly with their new coworkers in China. Linda's company was responding to the results of ______.

globalization

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____.

labor shortages

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

Setting goals and figuring out how to achieve them describes the _____ function of the management process.

planning

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

According to the systems viewpoint, the part of a system that involves turning raw materials and knowledge into a new and different product or service is called _____.

transformational processes

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

According to the systems perspective, transformational processes are responsible for turning

inputs into outputs.

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

The classical viewpoint of management emphasizes ways to ______.

manage work more efficiently

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management

Select all that apply What are two types of outputs according to the systems viewpoint?

*Employee satisfaction *Finished products

Select all that apply Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management?

*Employees should be treated as assets. *A corporation can be thought of as a human community. *Without customers, businesses wouldn't exist.

Select all that apply According to the systems viewpoint, what are three types of inputs?

*Equipment *Money *People

Select all that apply What are the branches of quantitative management?

*Evidence-based management *Operations management

True or false: Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

False (Reason: Today, it is more common for companies to hire executives who ask probing questions and look for those beneath them to think for themselves.)

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

Human

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?

Leading

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and _______.

efficiency

A ______ organization's purpose is to make money by offering products or services.

for-profit (Reason: A for-profit organization aims to make money by offering products and services.)

James has a small bakery specializing in gourmet brownies. Based on the systems viewpoint, the flour, sugar, yeast, and eggs he uses in baking would be considered _______, whereas the decorated brownies he sells to customers would be considered _______.

inputs; outputs

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their _______ roles.

interpersonal

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called ______.

sustainability

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

The job-specific knowledge you need to perform well in a specialized field, known as _______ skills, appear to be most important for first-line managers.

technical