Chapter 2

According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true?

A six-seat IX500 system costs about $500,000.

You have been hired by BizCom, a business communications consultancy that services many clients in different industries throughout the United States, to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin?

An extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

A_______is a senior manager who oversees the use of IT in a firm

CIO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

Which of the following types of systems would you use to manage relationships with your customers?

CRM

Which of the following is a routine question that might be answered by an MIS system?

Compare planned to actual sales for each quarter

Which of the following is an example of a cross-functional business process?

Creating a new product

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

DSS

Which of the following systems would you expect to deliver data from external events, and summarized information from internal MIS systems?

DSS

Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?

DSS

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS.

Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years?

ESS

Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?

ESS

What is the most important function of an enterprise application?

Enabling business functions and departments to share information

Which of the following is a firm's CPO responsible for?

Ensuring that the company complies with existing data privacy laws

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?

Enterprise applications

________ systems are also known as enterprise systems.

Enterprise resource planning

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

Extranet

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

Extranet

Which of the following is not a business benefit of collaboration?

Improved compliance with government regulations

Which of the following statements is not true?

In general, the technical occupations in IT are showing faster expansion than occupations involved with the management of IT.

Which of the following statements regarding IBM Notes is not true?

It began as an e-mail and messaging client.

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

KMS

An ESS supports which of the following?

Long-range planning activities of senior management

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?

MIS

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why?

MIS

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?

MIS

Producing a bill of materials is a business process in which of the following functional areas?

Manufacturing and production

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Remote/colocated

Which of the following types of system enables management to make better decisions regarding their suppliers?

SCM

Which level of the organization is an ESS specifically designed to serve?

Senior management

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with outside vendors on new products and services?

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system

Which of the following job categories is expected to experience the most growth over the next eight years?

Systems Analysts

A(n) ________ is typically a major source of data for other systems.

TPS

You have been hired by a non-profit organization to implement a system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

TPS with MIS capabilities

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

The time/space collaboration and social tool matrix

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

Video conferencing

Telepresence technology is primarily designed to:

allows a person to give the appearance of being present at a remote location

All of the following job categories are expected to grow over the next eight years except:

computer programmers.

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business

Using the Internet to buy or sell goods is called:

e-commerce

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Order fulfillment involves all of the following business processes except:

making customers aware of the product.

An information systems manager:

manages data entry staff.

The term management information systems refers to a specific category of information systems serving:

middle management functions.

The ________ function is responsible for making sure customers are aware of the company's products.

sales and marketing

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

strengthen management controls over employees

All of the following are capabilities of enterprise social networking tools except:

supply chain management.

The principal liaison between the information systems groups and the rest of the organization is a(n):

systems analyst.

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

the Internet and networking technologies

All of the following are reasons for the increased business focus on collaboration and teamwork, except for:

the need for more efficient work hierarchies.

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

time-zones

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory.

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

transaction processing (TPS)