Chapter 2 a practical, problem-solving approach

Personal Attitudes

specific, via intentions, targeted

What are the three components of overall attitude

Affective, cognitive, behavioral

Job satisfaction and and employee engagement are 2 workplace _____ measured by management

Attitudes

cognitive

Believes or ideas that one has a body give an object or situation

It's short value theory, lungs are organized into two

Bipolar dimensions

With drawl cognitions

Capture this thought process by representing an individual's overall thoughts and feelings about quitting

In short Siri, those values that are in opposite directions from the___of the circle conflict with each other

Circle

The OB definition of______ Highlight of workers can commit to multiple targets or entities

Commitment

People who grew up during the great depression often favor security and conservation over___or the use of credit cards

Debt

Examples of counterproductive work behavior

Destroying firm property, gossiping, theft, bullying, drug and alcohol abuse

When people express themselves physically, cognitively, and emotionally during a real performance they are demonstrating

Employee engagement

When employees are highly _____,You can achieve 12% higher customer satisfaction and loyalty ratings

Engaged

Affective

Feelings or emotions that one has about a given object or situation

The essence of employee engagement is at employees

Give their all

Which of the following are negative effects of stress how does the ounces and teachers over infections

Heart disease, viral infections, increased turnover, absenteeism

disposition

Hire employees with an appropriate disposition

Behavioral

How one in intense or expects to act toward someone or something

Which of the following can be conflicting cognitions Under the definition of cognitive dissonance

Ideas, values, beliefs

Workplace attitude come from the interaction of which of the following processes

Individual and organizational ,group

Organizational citizenship behavior is defined as

Individual behavior that is discretionary, not directly or explicitly recognized by the former reward system and that in the aggregate promotes the effective functioning of the organizational

The most significant contributor to withdrawl cognitions is low levels of

Job satisfaction

The term____ ___ __reflects the extent to which a person likes his or her job

Job satisfaction

__ __ Has a positive association with behavioral outcomes like performance and OCB

Job satisfaction

Managers track the four key workplace attitude because they

Link to other outcomes managers will want to improve and represent important outcomes they are working to enhance

To ensure the highest levels of employee motivation, employers should strive to create work environment that

Match employees values

met expectations

Meet expectations of employees about what they will receive from jobs

Equity

Monitor employees perceptions of fairness

Which of the following are positively associated with organizational support in firms

More commitment to the organization, employee engagement, let's tendency to resign, better job satisfaction

According to the organizing framework for understanding and applying OB, human and social capital is considered a__factor which aids in employee engagement at work

Person

Person factors

Personality, positive psychological capital, and human and social capital

According to azjen , Someone's intention to engage in a given behavior is a strong___of that behavior

Predictor

Attitudes

Reflect feelings about people, places, and objects and can be positive or negative

cognitive dissonance

Represents the psychological discomfort a person experiences when simultaneously holding two or more conflict thing cognitions (ideas beliefs values or emotions)

Environmental characteristics that cause stress

Stressors

value attainment

Structure of the job and it rewards to match employee values

According to ask Jen, modeling desired behaviors is an effective way to impact the intentions of others and increase___norms about doing work

Subjective

__Allows employees to do all or some of their work from home using technology and Internet tools

Telecommuting

employee engagement

The harnessing of organization members selves to their work rules

Which of the following are true about values

They are generally stable and can guide behavior subconsciously

Select characteristics related to organizational citizenship behaviors

They are voluntary and promote the firms productivity

Select characteristics related to organizational citizenship behavior's

They promoted from his productivity and they are voluntary

Why might companies screen for cognitive ability in individuals during the hiring process

To find individuals less likely to engage and counterproductive behavior

Match the element with bipolar dimension : Conservation

Tradition and security

Select Waze managers can increase employee commitment

Treat employees fairly and Foster trust between managers and employees, make sure that management does not preach it psychological contracts, hire people who is personal values aligned with the organization

Firms can foster employee engagement to combat employee

Turn over

Needfulfillment

Understand and meetand probably needs

Shalom Schwartz Believed that___impact behavior no matter what the context

Values

personal values

Variously, global, broad

And effective or emotional response toward various facets of ones job is called

Job satisfaction

Our values are influenced by the values of our___and by the___we have as children

Parents, experiences

Select examples of Organizational citizenship behavior

Respect for the spirit as well as the letter of housekeeping rules, constructive statements about the departments, expression of personal interest in the work of others

There is conflicting evidence regarding which variable, job____ or job ___, Is responsible for the other

Satisfaction and performance

Match the element to its bipolar dimensio: openness to change

Self direction & stimulation

Schwartz first bipolar dimensions includes

Self enhancement and self transcendence

Individuals committed to an organization tend to display a

Continuation of employment with the firm

Behavior that harms other employees, the organization as a whole or organization of stakeholders such as customers and shareholders is called

Counterproductive work behavior

ashen and. Fish run consider ____ As the Chi link between attitudes and planned behavior

Intentions

Situation factors

Job characteristics, leader ship, and organization of climate

The positive outcomes of job satisfaction include

Job involvement and motivation

If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience

Organizational commitment

The extent to which an individual identifies with an organization and commits to its goal is

Organizational commitment