Chapter 2 a practical, problem-solving approach
Personal Attitudes
specific, via intentions, targeted
What are the three components of overall attitude
Affective, cognitive, behavioral
Job satisfaction and and employee engagement are 2 workplace _____ measured by management
Attitudes
cognitive
Believes or ideas that one has a body give an object or situation
It's short value theory, lungs are organized into two
Bipolar dimensions
With drawl cognitions
Capture this thought process by representing an individual's overall thoughts and feelings about quitting
In short Siri, those values that are in opposite directions from the___of the circle conflict with each other
Circle
The OB definition of______ Highlight of workers can commit to multiple targets or entities
Commitment
People who grew up during the great depression often favor security and conservation over___or the use of credit cards
Debt
Examples of counterproductive work behavior
Destroying firm property, gossiping, theft, bullying, drug and alcohol abuse
When people express themselves physically, cognitively, and emotionally during a real performance they are demonstrating
Employee engagement
When employees are highly _____,You can achieve 12% higher customer satisfaction and loyalty ratings
Engaged
Affective
Feelings or emotions that one has about a given object or situation
The essence of employee engagement is at employees
Give their all
Which of the following are negative effects of stress how does the ounces and teachers over infections
Heart disease, viral infections, increased turnover, absenteeism
disposition
Hire employees with an appropriate disposition
Behavioral
How one in intense or expects to act toward someone or something
Which of the following can be conflicting cognitions Under the definition of cognitive dissonance
Ideas, values, beliefs
Workplace attitude come from the interaction of which of the following processes
Individual and organizational ,group
Organizational citizenship behavior is defined as
Individual behavior that is discretionary, not directly or explicitly recognized by the former reward system and that in the aggregate promotes the effective functioning of the organizational
The most significant contributor to withdrawl cognitions is low levels of
Job satisfaction
The term____ ___ __reflects the extent to which a person likes his or her job
Job satisfaction
__ __ Has a positive association with behavioral outcomes like performance and OCB
Job satisfaction
Managers track the four key workplace attitude because they
Link to other outcomes managers will want to improve and represent important outcomes they are working to enhance
To ensure the highest levels of employee motivation, employers should strive to create work environment that
Match employees values
met expectations
Meet expectations of employees about what they will receive from jobs
Equity
Monitor employees perceptions of fairness
Which of the following are positively associated with organizational support in firms
More commitment to the organization, employee engagement, let's tendency to resign, better job satisfaction
According to the organizing framework for understanding and applying OB, human and social capital is considered a__factor which aids in employee engagement at work
Person
Person factors
Personality, positive psychological capital, and human and social capital
According to azjen , Someone's intention to engage in a given behavior is a strong___of that behavior
Predictor
Attitudes
Reflect feelings about people, places, and objects and can be positive or negative
cognitive dissonance
Represents the psychological discomfort a person experiences when simultaneously holding two or more conflict thing cognitions (ideas beliefs values or emotions)
Environmental characteristics that cause stress
Stressors
value attainment
Structure of the job and it rewards to match employee values
According to ask Jen, modeling desired behaviors is an effective way to impact the intentions of others and increase___norms about doing work
Subjective
__Allows employees to do all or some of their work from home using technology and Internet tools
Telecommuting
employee engagement
The harnessing of organization members selves to their work rules
Which of the following are true about values
They are generally stable and can guide behavior subconsciously
Select characteristics related to organizational citizenship behaviors
They are voluntary and promote the firms productivity
Select characteristics related to organizational citizenship behavior's
They promoted from his productivity and they are voluntary
Why might companies screen for cognitive ability in individuals during the hiring process
To find individuals less likely to engage and counterproductive behavior
Match the element with bipolar dimension : Conservation
Tradition and security
Select Waze managers can increase employee commitment
Treat employees fairly and Foster trust between managers and employees, make sure that management does not preach it psychological contracts, hire people who is personal values aligned with the organization
Firms can foster employee engagement to combat employee
Turn over
Needfulfillment
Understand and meetand probably needs
Shalom Schwartz Believed that___impact behavior no matter what the context
Values
personal values
Variously, global, broad
And effective or emotional response toward various facets of ones job is called
Job satisfaction
Our values are influenced by the values of our___and by the___we have as children
Parents, experiences
Select examples of Organizational citizenship behavior
Respect for the spirit as well as the letter of housekeeping rules, constructive statements about the departments, expression of personal interest in the work of others
There is conflicting evidence regarding which variable, job____ or job ___, Is responsible for the other
Satisfaction and performance
Match the element to its bipolar dimensio: openness to change
Self direction & stimulation
Schwartz first bipolar dimensions includes
Self enhancement and self transcendence
Individuals committed to an organization tend to display a
Continuation of employment with the firm
Behavior that harms other employees, the organization as a whole or organization of stakeholders such as customers and shareholders is called
Counterproductive work behavior
ashen and. Fish run consider ____ As the Chi link between attitudes and planned behavior
Intentions
Situation factors
Job characteristics, leader ship, and organization of climate
The positive outcomes of job satisfaction include
Job involvement and motivation
If an employee values achievement and an employer rewards people for accomplishing goals, the employee is more likely to experience
Organizational commitment
The extent to which an individual identifies with an organization and commits to its goal is
Organizational commitment