Chapter 2

all of these are correct

Learning organizations are characterized by which of the following core ingredients? -shared vision -all of these are correct -systems thinking -mental models -personal mastery

flexibility in the face of shifting customer or client needs

Possible disadvantages of bureaucracy include all of the following EXCEPT: -flexibility in the face of shifting customer or client needs -excessive paperwork or "red tape" -flexibility in handling problems -resistance to change -empathy apathy

physiological

The need for biological maintenance (food, water, and physical well-being) is referred to as _____ needs, according to Maslow. -self-actualization -physiological -esteem -social -safety

productivity

The well-regarded scholar Chris Argyris believes, like McGregor, that managers who treat people positively and as responsible adults will achieve the highest ________. -absenteeism rate -self-fulfilling prophecy -productivity -employee turnover -corporate ladder

flexible hierarchy of authority

Which of the following is NOT a defining characteristic of Weber's bureaucratic organization? -careers based on merit -formal rules and procedures -clear division of labor -flexible hierarchy of authority -impersonality

Frank and Lillian Gilbreth

__________ pioneered the use of motion studies as a management tool. -Max Weber -Frederick Herzberg -Frank and Lillian Gilbreth -Mary Parker Follett and James D. Mooney -Abraham Maslow

system

A(n) _____ is a collection of interrelated parts working together for a purpose. -closed system -mixed system -subsystem -system -open system

control

Fayol identifies five duties of management: foresight, organization, command, coordination, and _____. -motivation -planning -organizing -leading -control

unity of command principle

Fayol's principle that each person should receive orders from only one boss is called the _____. -unity of direction principle -hierarchy principle -unity of command principle -scalar chain principle -clear division of labor principle

The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied.

If Joanna's manager wants to use her understanding of Maslow's Theory of Human Needs to motivate Joanna's behavior, which of the following is critical for the manager to remember? -The progression principle, which states that a need at any level is only activated when the next-lower-level need is satisfied. -None of these statements is true -The Hawthorne effect principle, which describes the need for attention. -The progression principle, which states that all needs are activated at one time. -The deficit principle, which states that satisfied needs remain motivators.