Chapter 2: History of Management (comprehend) [SoMgmt]
Taylor's four principles of scientific management: ...(list them)
(1) develop a science for each element of a worker's work, which replaces the old rule-of-thumb method, (2) scientifically select and then train, teach, develop the workers, (3) cooperate with the workers to insure all work is done in accordance with the principles of the science, (4) there is almost equal division of the work and the responsibility between management and workers
Two insights about chaos theory: ...(list them)
(1) minute changes can lead to radical deviations in the behavior of a natural system, (2) patterns lurk beneath the seemingly random behavior of natural systems
4 conditions for people being indifferent to directions: ...(list them)
(1) understandable directions, (2) directions consistent with the purpose of the organization, (3) directions compatible with people's personal interests, (4) directions can actually be carried about by the people
On average, each company that adopted scientific management saw a ...(number) percent increase in production
200
The wave of scientific management lasted for about ...(number) years
50
...(person) is the most notable researcher in the Hawthorne Studies
Elton Mayo
The husband and wife team of ...(these two people) are best known for their use of motion studies to simplify work
Frank and Lillian Gilbreth
...(person) is the father of scientific management
Frederick Taylor
...(person) invented charts that are essentially timelines
Henry Gantt
Management is still a science, but ...(this is happening too)
a different kind of science
Mayo found that financial incentives ...(are/aren't) the most important motivator for workers
aren't
The last paradigm shift in management happened ...(around this time)
at the turn of the 20th century
Mayo found that group norms and behavior play a critical role in ...(this thing)
behavior at work
Taylor's four principles of scientific management: (1) develop a science for each element of a worker's work, which replaces the old rule-of-thumb method, (2) scientifically select and then train, teach, develop the workers, (3) ..., (4) there is almost equal division of the work and the responsibility between management and workers
cooperate with the workers to insure all work is done in accordance with the principles of the science
Therbligs helped ...(stop this) to shave off seconds, saving an incredible amount of time and increasing productivity when applied to the entire workforce
decrease reach and other movements
Soldiering is when workers ...(do this)
deliberately slow their pace or restrict their work output
Taylor's four principles of scientific management: (1) ..., (2) scientifically select and then train, teach, develop the workers, (3) cooperate with the workers to insure all work is done in accordance with the principles of the science, (4) there is almost equal division of the work and the responsibility between management and workers
develop a science for each element of a worker's work, which replaces the old rule-of-thumb method
4 conditions for people being indifferent to directions: (1) understandable directions, (2) directions consistent with the purpose of the organization, (3) directions compatible with people's personal interests, (4) ...
directions can actually be carried out by the people
4 conditions for people being indifferent to directions: (1) understandable directions, (2) directions consistent with the purpose of the organization, (3) ..., (4) directions can actually be carried about by the people
directions compatible with people's personal interests
4 conditions for people being indifferent to directions: (1) understandable directions, (2) ..., (3) directions compatible with people's personal interests, (4) directions can actually be carried about by the people
directions consistent with the purpose of the organization
Frank and Lillian Gilbreth also helped ...(do two pro-labor things)
eliminate child labor and improve working conditions
Mayo found that workers' ...(two things) affected their work
feelings and attitudes
Mayo found that ...(these things) are not the most important motivator for workers
financial incentives
Management is ...(doing this)
getting work done through others using efficiency and effectiveness
Mayo found that ...(these two things) play a critical role in behavior at work
group norms and group behavior
Aside from productivity, firm success also depends on ...(this factor)
how well workers are treated
A real job preview (RJP) involves ...(this practice)
letting applicants know what part of their job will entail
...(term) is getting work done through others using efficiency and effectiveness
management
Two insights about chaos theory: (1) ..., (2) patterns lurk beneath the seemingly random behavior of natural systems
minute changes can lead to radical deviations in the behavior of a natural system
The husband and wife team of Frank and Lillian Gilbreth are best known for their use of ...(term) to simplify work
motion studies
Seat of the pants management had ...(two negative attributes)
no standardization of procedures and no follow-up on improvements
Performance evaluation involves having the employees evaluated about once a year by either ...(two methods)
observing or having the employees review themselves
A(n) ...(term) is a radical change that never goes back to the old method
paradigm shift
Two insights about chaos theory: (1) minute changes can lead to radical deviations in the behavior of a natural system, (2) ...
patterns lurk beneath the seemingly random behavior of natural systems
...(term) involves having the employees evaluated about once a year by either observing or having the employees review themselves
performance evaluation
A(n) ...(term) involves letting applicants know what part of their job will entail
real job preview (RJP)
Therbligs helped decrease reach and other movements to shave off seconds, ...(resulting in this)
saving an incredible amount of time and increasing productivity when applied to the entire workforce
...(term) studies and tests methods to identify the best, most efficient way to complete a job
scientific management
Frederick Taylor is the father of ...(term)
scientific management
Taylor's four principles of scientific management: (1) develop a science for each element of a worker's work, which replaces the old rule-of-thumb method, (2) ..., (3) cooperate with the workers to insure all work is done in accordance with the principles of the science, (4) there is almost equal division of the work and the responsibility between management and workers
scientifically select and then train, teach, develop the workers
...(this type of) management had no standardization of procedures and no follow-up on improvements
seat of the pants
...(term) is when workers deliberately slow their pace or restrict their work output
soldiering
Scientific management ...(does this)
studies and tests methods to identify the best, most efficient way to complete a job
Taylor's four principles of scientific management: (1) develop a science for each element of a worker's work, which replaces the old rule-of-thumb method, (2) scientifically select and then train, teach, develop the workers, (3) cooperate with the workers to insure all work is done in accordance with the principles of the science, (4) ...
there is almost equal division of the work and the responsibility between management and workers
Therbligs are all about ...(two things)
time and motion
Henry Gantt invented the Gantt chart, which is essentially a(n) ...(representation)
timeline
First, the Gilbreths ...(did this) and then tried to find a better way for workers to be efficient and effective
took still shots of workers doing normal activities
4 conditions for people being indifferent to directions: (1) ..., (2) directions consistent with the purpose of the organization, (3) directions compatible with people's personal interests, (4) directions can actually be carried about by the people
understandable directions
