Chapter 2 Quiz

How many pages are most appropriate for a resume? -One page only -Three to four pages -One to two pages -Two to three pages

One to two pages

What is a professional development technique that helps individuals identify their personal strengths and weaknesses, opportunities for growth, and potential threats to success? -A SWOT analysis -A unique selling proposition (USP) -Forecasting -Building rapport

A SWOT analysis

How many CEUs does the mandatory CPR/AED certification provide for renewal of the NASM-CPT credential? • 0.1 • 0.5 • 1 • 0.2

0.1

Identify the correct number of continuing education units (CEUs) that an NASM Certified Personal Trainer needs to complete in a 2-year cycle to renew the certification. -2 -4.5 -1.5 -3

2

What statement best describes the main benefit for establishing a brand identity? -A brand identity allows a fitness professional to design a colorful logo that attracts attention. -A brand identity establishes a top-of-mind presence. -A brand identity could make it easier to create a social media profile. -A brand identity provides more opportunities for being featured in magazines.

A brand identity establishes a top-of-mind presence.

What is forecasting? -A business management technique that helps predict how much work is needed to meet a revenue goal -A relationship in which two people understand each other's ideas, have respect for one another, and communicate well -A rapport-building technique where fitness professionals walk around the gym floor talking to members without overtly presenting a sale -A system for learning about the needs of a potential client to be able to identify and present a number of solutions for those needs

A business management technique that helps predict how much work is needed to meet a revenue goal

What statement best describes a premium health club? • A private health club offered only at luxury resorts and golf courses • A health club that offers a low-price membership, often including very few amenities other than access to exercise equipment • A health club that features multiple group-fitness studio options and provides a selection of high-end amenities • A health club that uses revenue from fitness programs and memberships to cover operational costs, improve facilities, and fund a wide range of community-based initiatives

A health club that features multiple group-fitness studio options and provides a selection of high-end amenities

What statement best describes a low-cost health club? -A health club that offers a low-price membership, often including very few amenities other than access to exercise equipment -A health club that provides amenities like locker rooms, snack and supplement sales, and group fitness workouts included in the price of membership -A health club that features multiple group-fitness studio options and provides a selection of high-end amenities like towels and complimentary personal hygiene products, cafes, pools, sports courts, and childcare services -A health club that uses revenue from fitness programs and memberships to cover operational costs, improve facilities, and fund a wide range of community-based initiatives

A health club that offers a low-price membership, often including very few amenities other than access to exercise equipment

What statement best describes a mid-market health club? -A health club that provides all the features of low-cost clubs and additional amenities like higher-end locker rooms, snack and supplement sales, and group fitness workouts included in the price of membership -A health club that uses revenue from fitness programs and memberships to cover operational costs, improve facilities, and fund a wide range of community-based initiatives -A health club that features multiple group-fitness studio options and provides a selection of high-end amenities like towels and complimentary personal hygiene products, cafes, pools, sports courts, and childcare services -A health club that offers a low-price membership, often including very few amenities other than access to exercise equipment

A health club that provides all the features of low-cost clubs and additional amenities like higher-end locker rooms, snack and supplement sales, and group fitness workouts included in the price of membership

What statement best describes a nonprofit health club? • A health club that features multiple group-fitness studio options and provides a selection of high-end amenities like towels and complimentary personal hygiene products, cafes, pools, sports courts, and childcare services • A health club that offers a low-price membership, often including very few amenities other than access to exercise equipment • A health club that uses revenue from fitness programs and memberships to cover operational costs, improve facilities, and fund a wide range of community-based initiatives • A health club that offers complimentary memberships and free childcare services for low-income families

A health club that uses revenue from fitness programs and memberships to cover operational costs, improve facilities, and fund a wide range of community-based initiatives

What most correctly identifies the purpose of a resume? -A resume allows a job candidate to identify athletic accomplishments. -A resume allows a job candidate to express a personal statement about their passion. -A resume allows a job candidate to present their job skills to a potential employer. -A resume allows a job candidate to highlight their expertise in a particular field.

A resume allows a job candidate to present their job skills to a potential employer.

Which of the following answers indicates a primary difference between working as an independent contractor and working as an employee? -An independent contractor is responsible for paying their own taxes, while an employee has taxes withheld by the employer. -An employee can establish their own hours, while an independent contractor must adhere to a specific work schedule. -An employee can earn more per hour than an independent contractor. -An independent contractor can expect client referrals from a facility, while an employee will have to find clients on the gym floor.

An independent contractor is responsible for paying their own taxes, while an employee has taxes withheld by the employer.

What is a prospect? -An individual who has been identified as a potential client -A business management technique that helps predict how much work is needed to meet a revenue goal -A potential career advancement opportunity -A method of creating a service identified by specific characteristics

An individual who has been identified as a potential client

What is the most appropriate way to conclude a sales presentation with a potential client? -Asking for the sale and scheduling the first session -Agreeing to call the potential client in 2 days to follow up -Swapping social media handles so the trainer and client can follow each other -Asking the member for a personal phone number to use to follow up via texting

Asking for the sale and scheduling the first session

How can fitness professionals earn CEUs? -Reading scholarly research journals -Attending fitness industry conferences -Reading exercise-science textbooks -Accumulating hours training clients either independently or in a health club

Attending fitness industry conferences

What term describes the process of building a relationship based on communication and trust? -Building rapport -Working the floor -Forecasting -Developing a unique selling proposition (USP)

Building rapport

Which statement best describes the second stage of the sales process? • Communicating solutions for the customer's needs • Discussing discounts on various personal training packages • Discussing the customer's budget • Communicating the negative side effects of a sedentary lifestyle

Communicating solutions for the customer's needs

Bridget, an NASM Certified Personal Trainer, is looking for ways to satisfy her CEU requirement. Which of the following would be an accepted means to fulfill this requirement? -Completing an NASM specialization worth 1.9 CEUs, along with a CPR/AED course for 0.1 CEUs -Completing an approved CEU course for 0.9 CEUs, along with the CPR/AED for 0.1 CEUs -Attending an 8-hour fitness seminar -Reading a textbook on a related fitness topic

Completing an NASM specialization worth 1.9 CEUs, along with a CPR/AED course for 0.1 CEUs

Robert is a recently retired military veteran. He has earned his NASM-CPT credential because he wants to help young people prepare for the physical demands of serving in the military. Which employment options provide him with the greatest access to potential clients in all geographic locations? -Hosting boot camps in a local park -Conducting online coaching and personal training -Working as an in-home independent personal trainer -Working in a nonprofit facility

Conducting online coaching and personal training

What marketing strategy would be most effective at helping a fitness professional tell a story and create an instantly recognizable level of service? -Creating a brand identity -Offering free T-shirts -Providing complimentary water bottles -Advertising sales and discounts

Creating a brand identity

How often does an NASM Certified Personal Trainer need to renew their certification? -Every 2 years -Every year -Every 3 years -Every 5 years

Every 2 years

Jessica is looking to grow in her career as a personal trainer. Which employment option would offer her the best chance to provide mentorship to fitness professionals, use managerial skills, and respond directly to member needs when necessary? -Fitness manager -General manager -Strength and conditioning coach -Master instructor

Fitness manager

Mac, an NASM-CPT, has been working as a personal trainer at a health club for almost 3 years. He has consistently received positive job evaluations, making him eligible for a promotion. What opportunity would be the most appropriate to pursue, given his experience? -Area fitness manager -Fitness manager -General manager -Group fitness manager

Fitness manager

In a SWOT analysis, which of the following would be an example of a strength? -Competition from the other health clubs and training studios in the immediate area -Having the NASM-CPT credential -Taking a workshop to learn more about sales and marketing for fitness professionals -Needing to learn more about marketing and sales

Having the NASM-CPT credential

Which statement best describes the first stage of the sales process? -Identifying a customer's needs -Discussing pricing options -Asking for referrals -Promoting the benefits of personal training for improving health and longevity

Identifying a customer's needs

Rather than simply designing workout programs to change appearance, the modern personal trainer has evolved to a professional responsible for producing which of the following? • Helping clients get shredded to stand out and gain more followers on social media • Creating exercise programs to heal injured body parts • Designing meal plans that can help clients shed unwanted fat Improving overall health and movement quality for their clients

Improving overall health and movement quality for their clients

Karim, an NASM Certified Personal Trainer, recently retired from playing professional football and is beginning his career in the fitness industry. How can Karim best promote his experience as a professional athlete? • Karim's experience as a professional athlete gives him the ability to create an accurate business forecast. Karim's experience as a professional athlete allows him to establish a recognizable brand identity. •Karim's experience as a professional athlete allows him to create a unique selling proposition (USP) allowing club members to exercise with a former professional athlete. • Karim's experience as a professional athlete allows him to establish immediate rapport with club members and potential clients.

Karim's experience as a professional athlete allows him to create a unique selling proposition (USP) allowing club members to exercise with a former professional athlete.

For a Certified Personal Trainer, what would provide the most time-efficient option for increasing income potential? -Becoming a registered dietitian nutritionist (RDN) to provide nutritional counseling -Earning a massage therapy license to be able to offer massage treatments -Pursuing a degree in exercise science -Learning how to lead group training programs

Learning how to lead group training programs

Which statement best describes the final stage of the sales process? -Identifying a customer's needs -Communicating solutions for the customer's needs -Making the sale by asking for a financial commitment to solving the customer's needs -Asking for referrals

Making the sale by asking for a financial commitment to solving the customer's needs

Maria is interviewing for her first job as a fitness professional at a boutique fitness studio. Which previous experience would she want to make sure to discuss during the interview to demonstrate qualities of a Certified Personal Trainer? • Maria placed second in her first bikini competition. • Maria was a co-captain on a state champion volleyball team in high school. • Maria worked as a camp counselor at a youth sports camp while in college. • Maria was repeatedly recognized as a top salesperson at the clothing store where she has been working.

Maria was repeatedly recognized as a top salesperson at the clothing store where she has been working.

Before studying to become an NASM Certified Personal Trainer, Kim worked as a copywriter for a large ad agency. Now that she is working as a personal trainer at a fitness studio, she is looking for additional income opportunities. Which of the following would provide her with the best option for increasing her earning potential? -College instructor -Marketing her services as a writer to create blogs and social media posts for her studio as well as other fitness professionals in her area -College football conditioning coach -Becoming an NASM Master Instructor

Marketing her services as a writer to create blogs and social media posts for her studio as well as other fitness professionals in her area

Recently, what has become an effective way to deliver customized exercise solutions to clients based on their individual needs? -Offering customized meal plans for each client -Teaching group fitness workouts -Creating exercise programs to heal injured body parts -Offering online coaching programs

Offering online coaching programs

Why is it important for fitness professionals to pay attention to their personal grooming when working in a fitness facility? -Personal trainers are professionals. Having a professional appearance can help ensure that clients treat personal trainers as the professionals they are. -Paying attention to personal grooming will make it easier to make new friends while working. -Personal grooming is critical for creating engaging social media posts. -Personal grooming can help personal trainers appear more in shape, which is important for attracting clients.

Personal trainers are professionals. Having a professional appearance can help ensure that clients treat personal trainers as the professionals they are.

Why can personal trainers be considered among the most important employees within a health club? -Personal trainers are often in great physical shape, which demonstrates that belonging to a health club can produce results members want. -Personal trainers come in direct contact with members and can have the greatest influence on whether members achieve results. -Personal trainers are very outgoing and can help create a fun atmosphere in a fitness facility. -Personal trainers study exercise science and have the knowledge to help members get results.

Personal trainers come in direct contact with members and can have the greatest influence on whether members achieve results.

What is the best choice of attire to an interview at a health club? -Jeans and a polo shirt -Brand-new workout clothes -Business casual -Professional business attire

Professional business attire

Denise has just earned her NASM Certified Personal Trainer credential and has been hired at a health club. She hopes to attract and retain clientele to grow her business. What qualities would most help Denise be successful in her new career? -Offering her services as an in-home trainer to people in her immediate area -Providing accountability, support, feedback and guidance, and results -Providing a custom exercise prescription with an added meal plan for each client -Creating a social media page to post client results and a hashtag that her clients can use to help grow her following

Providing accountability, support, feedback and guidance, and results

Prior to ever working with a client, what is the most important priority when starting an independent personal training business? -Purchasing liability insurance and appropriate business licenses -Having consistent names on all social media accounts -Purchasing fitness equipment -Designing a website to advertise personal training services

Purchasing liability insurance and appropriate business licenses

Roberta is an NASM Certified Personal Trainer who is going to be working as an independent contractor at a popular health club. What is the most important step to take before starting her job? • Designing cute T-shirts with her logo to give away to potential clients • Purchasing liability insurance to protect her personal assets • Purchasing social media followers to enhance her profile • Buying new outfits so that other members will notice her while she's working out

Purchasing liability insurance to protect her personal assets

Javier has recently earned his NASM Certified Personal Trainer credential and is starting to apply to health clubs for his first job as a personal trainer. Which job from his previous non-fitness industry work experience demonstrates qualities that would best be applicable to personal training? -Restaurant server -Nightclub security guard -Warehouse worker -Driver for a ride-sharing service

Restaurant server

What is the most effective way to learn more about a large health club company before an interview with a hiring manager? -Reviewing the company website and social media channels to learn about all the programs and services offered -Reading the reviews of the company and its programs on ratings websites -Following the most popular instructors from the club on social media -Visiting the club to ask members what they think about their experience at the club

Reviewing the company website and social media channels to learn about all the programs and services offered

During an interview with the hiring manager at a large health club, Sarah, an NASM Certified Personal Trainer, is asked how she can contribute as a personal trainer even though she has no formal experience working in the field. What would be the most appropriate response? • Sarah discusses her previous work experience in a busy day care, where she had to multitask multiple times a day to perform her job duties. She thinks the multitasking helped prepare her for the demands of a busy fitness floor. • Sarah mentions her experience as a cashier at a snack bar. She thinks this demonstrates her ability to run a cash register and complete daily cash reports. • Sarah discusses her experience as a high school athlete. Because she was a good athlete, she thinks she will be a good personal trainer. •Sarah mentions her experience training for figure competitions. She thinks that experience means that she can help clients train for their competitions.

Sarah discusses her previous work experience in a busy day care, where she had to multitask multiple times a day to perform her job duties. She thinks the multitasking helped prepare her for the demands of a busy fitness floor.

What is an important step after conducting an interview with a potential employer? • Sending a handwritten thank-you letter or an email • Posting a note on social media saying how much fun it was to interview and how cool it would be to work for the company • Texting the hiring manager to thank them for their time during the interview • Having a parent call to ask about the interview results

Sending a handwritten thank-you letter or an email

When working in a health club, what piece of equipment would it be essential to know the location of? • The remote control for the TVs or sound system • Rags and cleaning supplies • The AED, in case the personal trainer will need to perform CPR on a health club member • The vacuum cleaner, in case a personal trainer has to clean during the shift

The AED, in case the personal trainer will need to perform CPR on a health club member

How are open-ended questions best used during the sales process? The questions identify the customer's wants, needs, fears, and desires. The questions are easy for the customer to answer, as they can be answered with a simple yes or no. The questions help a personal trainer learn about a customer's family medical history. The questions help a personal trainer learn if the customer's workout schedule fits within the personal trainer's availability.

The questions identify the customer's wants, needs, fears, and desires.

Why is continued education required for NASM Certified Personal Trainers? • To promote economic prosperity for the fitness industry and certifying organizations • To ensure that fitness professionals stay current on the latest understandings and research findings within the industry • To abide by federal guidelines that require continuing education units for allied health professionals • To elevate the fitness professional's status and reputation within the fitness community

To ensure that fitness professionals stay current on the latest understandings and research findings within the industry

What is the purpose of a professional personal training certification? -To ensure gyms and health clubs follow rules established by OSHA -To abide by federal guidelines that require certification for fitness professionals -To demonstrate that an individual is committed to the field of personal training -To ensure that individual job candidates can demonstrate the ability to perform the tasks required for this job category

To ensure that individual job candidates can demonstrate the ability to perform the tasks required for this job category

What is something that allows a fitness professional to stand out from others in featuring their services? -PERT estimate -Statement of work (SOW) -Unique selling proposition (USP) -SWOT analysis

Unique selling proposition (USP)

Roderick, an NASM-CPT, has submitted his application to be a personal trainer through the website of a large health club company. What will provide the best opportunity to get noticed by the hiring manager? •Calling the health club, asking to speak to the hiring manager, and explaining he is perfect for the job • Showing up at the club in workout clothes, explaining that he is an applicant, and asking for a free workout • Wearing a suit and tie to the health club to drop off a resume with the hiring manager and complete an application in person • Posting workout videos to a social media account and tagging the health club and hiring managers

Wearing a suit and tie to the health club to drop off a resume with the hiring manager and complete an application in person

Beth is considering opportunities for how to begin her career as a fitness professional. If her primary goal is to earn a stable income by helping clients reach their fitness goals, which of the following would provide the best option? -Creating online coaching programs -Working for a premium health club company -Offering in-home training services -Working for a low-cost health club company

Working for a premium health club company

Dan, an NASM Certified Personal Trainer, completed what he felt was a very successful interview with the hiring manager at a top fitness studio. What is the best course of action if Dan is interested in moving on to the next phase of the interview process? -Writing a handwritten note to thank the hiring manager for the opportunity to interview for the job -Sending a text to the manager saying, "Thanks for your time." -Calling the manager to ask when the first day of work will be scheduled -Posting a video on social media showing him working out at the health club

Writing a handwritten note to thank the hiring manager for the opportunity to interview for the job