Chapter 2 RAT

Shipping a product

All of the following are examples of functional business processes EXCEPT _______ A. hiring employees B. paying creditors C. shipping a product D. identifying customers E. assembling the product

across multiple organizations

An extranet is a system that shares data _____

They make sharing information across functional systems difficult

Functional information systems that operate independently of one another are becoming a thing of the past because ________

Information systems improve the efficiency and/or effectiveness of business processes

How do information systems improve business processes?

social business

If a cookie company uses Facebook to help sell a product, they are embracing ________

Chief information officer (CIO)

In many companies, the information systems department is headed by a(n) _____

Flow of information

Information technology today can change the ________, making it possible for people to share information.

middle managers with reports on the organization's current performance

Management information systems (MIS) provide _______

Business intelligence

The data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as ________ systems

manufacturing and production

The functional area which includes the business process to check quality is called ________.

Chief security officer

The person responsible for information security in most organizations is the ________

perform and record sales, receipts, cash deposits, payroll, and credit decisions in a factory

Transaction processing systems (TPS) are information systems that ______

Make better decisions about how to target their marketing programs

Vail Ski Resort implemented a decision support system (DSS) in order to ________

Productivity, quality, innovation, customer service, and financial performance

What are all the business benefits of collaboration and social business?

The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure

What best describes what the information systems department is responsible for maintaining

D

Which of the following is NOT an example of a company's transaction processing system? A. Amazon.com's payroll records B. UPS package tracking system C. Marriott reservation system D. Walmart's internal email system E. Delta flight reservation system

Flows of material, information, and knowledge

Business processes that cross many different functional areas and require coordination across departments are supported by ________ among the participant

customer service

Businesses that collaborate and use social business often see benefits in productivity, quality, innovation, sales growth, and ______

customer support applications

Customer relationship management includes ______

Reliance on teams of employees to achieve and implement the results

A collaborative business culture is characterized by

Digital dashboard

A display which presents graphs and charts of key performance indicators on a single screen for managing a company is called a ________.

interorganizational

A supply chain management system is considered a type of ________ system because it shares data across multiple organizations

Executive support system (ESS)

A(n) ________ is used by senior managers to make decisions

knowledge management (KM)

A(n) ________ system helps capture, manage, and apply the experience of the organization

business processes

Every business can be seen as a collection of ________

E

Which of the following statements about information systems and business processes is correct? A. Information systems create and complete all business processes. B. Information systems have caused many processes in business to be performed manually. C. Information systems have no relation to the business process. D. Information systems are used solely as a reporting tool for sales and marketing. E. Information systems may make it possible to completely change a business process

Decision-support

Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in advance?

collaboration

Working together as a team to align a competitive strategy with the company's goals is an example of ________

Enterprise resource planning (ERP) systems

_____ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas

IT governance

_______ include(s) the strategy and policies for using information technology within an organization