Chapter 2 RAT
Shipping a product
All of the following are examples of functional business processes EXCEPT _______ A. hiring employees B. paying creditors C. shipping a product D. identifying customers E. assembling the product
across multiple organizations
An extranet is a system that shares data _____
They make sharing information across functional systems difficult
Functional information systems that operate independently of one another are becoming a thing of the past because ________
Information systems improve the efficiency and/or effectiveness of business processes
How do information systems improve business processes?
social business
If a cookie company uses Facebook to help sell a product, they are embracing ________
Chief information officer (CIO)
In many companies, the information systems department is headed by a(n) _____
Flow of information
Information technology today can change the ________, making it possible for people to share information.
middle managers with reports on the organization's current performance
Management information systems (MIS) provide _______
Business intelligence
The data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as ________ systems
manufacturing and production
The functional area which includes the business process to check quality is called ________.
Chief security officer
The person responsible for information security in most organizations is the ________
perform and record sales, receipts, cash deposits, payroll, and credit decisions in a factory
Transaction processing systems (TPS) are information systems that ______
Make better decisions about how to target their marketing programs
Vail Ski Resort implemented a decision support system (DSS) in order to ________
Productivity, quality, innovation, customer service, and financial performance
What are all the business benefits of collaboration and social business?
The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure
What best describes what the information systems department is responsible for maintaining
D
Which of the following is NOT an example of a company's transaction processing system? A. Amazon.com's payroll records B. UPS package tracking system C. Marriott reservation system D. Walmart's internal email system E. Delta flight reservation system
Flows of material, information, and knowledge
Business processes that cross many different functional areas and require coordination across departments are supported by ________ among the participant
customer service
Businesses that collaborate and use social business often see benefits in productivity, quality, innovation, sales growth, and ______
customer support applications
Customer relationship management includes ______
Reliance on teams of employees to achieve and implement the results
A collaborative business culture is characterized by
Digital dashboard
A display which presents graphs and charts of key performance indicators on a single screen for managing a company is called a ________.
interorganizational
A supply chain management system is considered a type of ________ system because it shares data across multiple organizations
Executive support system (ESS)
A(n) ________ is used by senior managers to make decisions
knowledge management (KM)
A(n) ________ system helps capture, manage, and apply the experience of the organization
business processes
Every business can be seen as a collection of ________
E
Which of the following statements about information systems and business processes is correct? A. Information systems create and complete all business processes. B. Information systems have caused many processes in business to be performed manually. C. Information systems have no relation to the business process. D. Information systems are used solely as a reporting tool for sales and marketing. E. Information systems may make it possible to completely change a business process
Decision-support
Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in advance?
collaboration
Working together as a team to align a competitive strategy with the company's goals is an example of ________
Enterprise resource planning (ERP) systems
_____ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas
IT governance
_______ include(s) the strategy and policies for using information technology within an organization
