Chapter 3

Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!"

"You seem really upset. What made your day so bad?"

Which of the following recommendations will increase effectiveness in receiving messages?

Avoid assuming you know what the speaker will say next.

Austin strives to listen politely. What is the best advice that you can give him?

Avoid interrupting the speaker.

Which of the following is a guideline for effective emotional listening?

Empathize with the other person.

Politeness in communication is the exclusive function of the speaker

False

Which of the following is a correct statement about listening?

Listening can be improved

Which of the following is true about the relationship between culture and listening?

Listening in any culture requires attention to both verbal and nonverbal cues.

Which of the following is a suggestion for facilitating the passage of information from short-term memory to long-term memory?

Organize what you hear in an easy-to-retain format.

In terms of the relationship between listening and culture, which of the following is true concerning feedback?

Perceptions of appropriate feedback vary from culture to culture.

In order to improve your empathic listening, which of the following recommendations would be helpful?

Seek to understand the speaker's thoughts and feelings.

Which of the following statements is true of active listening?

Selected Answer: It enables you to check your understanding of what the speaker has said.

Which of the following statements is true of listening?

The process of listening is circular.

Generally, effective listeners are effective managers.

True

The responding stage of the listening process can be enhanced through the use of "I" messages.

True

Through active listening, we express acceptance of the speaker's feelings and encourage the speaker to elaborate on those feelings.

True

__________ occurs when you decode the speaker's signals and grasp both the thoughts that are expressed and the emotional tone that accompanies them.

Understanding

Sharia is listening logically and dispassionately to the salesperson who is trying to sell her a car. Sharia is engaging in what type of listening?

critical

Effective listeners are more likely to __________.

emerge as group leaders

Your neighbor is telling you about the sadness he feels about the death of his wife. To communicate understanding, you should practice __________ listening.

empathic

The understanding stage in the listening process involves __________.

grasping both the thoughts that were expressed and the emotional tone that accompanies them

At the evaluation stage of the listening process, one should __________.

identify any biases, self-interests, or prejudices that the speaker may have

Hearing happens when you get within range of some auditory stimulus, but __________ begins only when the messages the speaker sends are received.

listening

Matthew is sitting in communications class while the instructor is lecturing, but his mind keeps wandering to his upcoming vacation. Matthew is experiencing which type of listening barrier?

mental distractions

At the __________ stage of listening, you note not only what is said (verbally and nonverbally) but also what is omitted.

receiving

One way to ensure effectiveness in the understanding stage of the listening process is to paraphrase the speaker's ideas.

true