Chapter 3

_____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes. a. Adaptation b. Knowledge c. Uncertainty d. Education e. Risk

Uncertainty

_____ means that managers do not have sufficient information about environmental factors to understand and predict environmental needs and changes. a. Education b. Risk c. Adaptation d. Uncertainty e. Knowledge

Uncertainty

Culture

the set of key values, beliefs, understandings, and norms shared by members of an organization

In a joint venture between large and small businesses, large businesses can provide all of the following except: a. distribution channels. b. top level management. c. sales staff. d. research staff. e. financial resources.

top level management

Consistently Culture

uses an internal focus and a consistency orientation for a stable environment - following the rules and being thrifty are valued

If a company emphasizes that "no purchase is complete until the customer is satisfied," then it's: a. utilizing a hero for the purpose of conveying values. b. communicating its values to customers. c. using a slogan to present their values to customers and employees. d. utilizing a symbol. e. using customers to harass the employees.

using a slogan to present their values to customers and employees

_____ is(are) included in an organization's task environment. a. Government b. Technology c. Accounting procedures d. Suppliers e. Demographic characteristics

Suppliers

High-Performance Culture

-a culture that is based on a solid organizational mission or purpose -embodies shared adaptive values that guide decisions and business practices -and encourages individual employee ownership of both bottom-line results and the organization's cultural backbone

Which of the following would be considered a visual representation(s) of a company's corporate culture? a. All department heads have an executive office. b. Each department has an award plaque for employee of the month. c. All employees are dressed in professional business attire. d. Top level executives drive company owned sports car. e. All of these.

All of these

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Disturbance handler b. Figurehead c. Liaison d. Boundary-spanning e. Leader

Boundary-spanning

Which of the following roles are assumed by people and/or departments that link and coordinate the organization with key elements in the external environment? a. Leader b. Disturbance handler c. Figurehead d. Boundary-spanning e. Liaison

Boundary-spanning

_____ is an approach to boundary spanning which results from using sophisticated software to search through large amounts of internal and external data to spot patterns, trends, and relationships that might be significant. a. Merger intelligence b. Business intelligence c. Competitive intelligence d. Environment intelligence e. Partnership intelligence

Business intelligence

_____ is a part of Ford's, the U.S. auto manufacturer, task environment. a. Amazon.com, an online bookseller b. Ford's corporate culture c. Inflation rate d. Chrysler e. Securities and Exchange Commission (SEC), a government regulating agency

Chrysler

Which of the following cultures values and rewards a methodical, rational, orderly way of doing things? a. Adaptability culture b. Achievement culture c. Involvement culture d. Consistency culture e. Accomplishment culture

Consistency culture

James, a casino manager, defines and uses signals and symbols to influence corporate culture by communicating central values to employees. As such, James can be described as what type of leader? a. Servant leader b. Egalitarian leader c. Transitional leader d. Cultural leader e. Totalitarian leader

Cultural leader

Cultural Leader

Defines and used signals and symbols to influence corporate culture

Three large electronics companies have recently collaborated to develop an innovative new cell phone. This is an example of which managerial trend? a. Outsourcing b. Interorganizational partnership c. Boundary spanning d. Adversarial orientation e. Merger

Interorganizational partnership

In the current external business environment, which of the following is true? a. Companies are more adversarial than ever before. b. Joint ventures are on the rise. c. The business environment is static. d. Corporate culture defines success. e. Mergers are declining.

Joint ventures are on the rise

Ally's Applesauce is in the process of hiring sixty new workers. The personnel department has a large pool of unskilled labor to draw from due to the high unemployment rate in the local area. Which dimension of the external environment is involved here? a. Competitors b. Labor market c. Legal-political d. Sociocultural e. Technological

Labor market

_____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization. a. Organizational environment b. General environment c. Technological environment d. Task environment e. Internal environment

Organizational environment

Hero

a figure who exemplifies the deeds, character, and attributes of a strong culture

Supply Chain

a network of multiple businesses and individuals that are connected through the flow of products or services

Slogan

a phrase or sentence that succinctly expresses a key corporate value

Ceremony

a planned activity at a special event that is conducted for the benefit of an audience

Organizational Ecosystem

a system formed by the interaction among a community of organizations and their environment - includes organizations in all the sectors of the task and general environment that provide the resource and the information transactions, flows, and linkages necessary for an organization to thrive

General Environment

affects organizations indirectly. It includes social, economic, legal-political, international, natural, and technological factors that influence all organizations about equally.

Heroes are important to an organization due to the fact that they: a. exemplify key values of the organization. b. exemplify a strong corporate culture. c. serve as examples to other employees. d. all of these. e. none of these.

all of these

Symbol

an object, act, or event that conveys meaning to others

All of the following are types of corporate cultures except: a. clan culture. b. consistency culture. c. adaptability culture. d. involvement culture. e. achievement culture.

clan culture

Task Environment

closer to the organization and includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance - generally considered to include competitors, suppliers, customers, and the labor market

Symbols, stories, and heroes are important because they: a. acquaint customers to the organization. b. communicate the significant values of an organization. c. give employees something to talk about. d. address the concerns of government. e. entertain executive level management.

communicate the significant values of an organization

The adaptability culture emerges in an environment that requires _____ response and _____ decision making. a. fast; high-risk b. slow; low-risk c. fast; low-risk d. slow; high-risk e. regulated; low-risk

fast; high-risk

The people and organizations in the environment who acquire goods or services from the organization are: a. customers. b. competitors. c. suppliers. d. employees. e. potential employees.

customers

The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and respond to even subtle environmental shifts. a. traditional b. dynamic c. constant d. static e. universal

dynamic

The environments in which businesses operate are increasingly _____, requiring managers to be ready to react and respond to even subtle environmental shifts. a. traditional b. universal c. static d. constant e. dynamic

dynamic

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. sociocultural dimension. b. technological dimension. c. task dimension. d. legal-political dimension. e. economic dimension.

economic dimension

The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the: a. technological dimension. b. economic dimension. c. legal-political dimension. d. sociocultural dimension. e. task dimension.

economic dimension

Adaptability Culture

emerges in an environment that requires fast response and high risk decision making

Involvement Culture

emphasizes an internal focus on the participation of employees to adapt rapidly to changing needs from the environment

All of these are a part of an organization's task environment except _____ a. labor markets b. competitors c. suppliers d. employers e. customers

employers

All of these are a part of an organization's task environment except _____. a. labor markets b. suppliers c. employers d. competitors e. customers

employers

Strategic Issues

events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives

The level of corporate culture which cannot be seen but can be discerned from how people explain and justify what they do is: a. invisible artifacts. b. expressed values and beliefs. c. slogans and ceremonies. d. dress and office layout. e. none of these.

expressed values and beliefs

Organizational Environment

includes all elements existing outside the boundary of the organization that have the potential to affect the organization -includes: competitors, resources, technology, and economic conditions that influence the organization

Natural Dimension

includes all elements that occur naturally on Earth, including plants, animals, rocks, and natural resources such as air, water, and climate.

International Dimension

includes events originating in foreign countries, as well as new opportunities for U.S. companies in other countries

Legal-Political Dimension

includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior

Technological Dimension

includes scientific and technological advancements in a specific industry, as well as in society at large - advances in technology drive competition and help innovative companies gain market share

Internal Evironment

includes the elements within the organization's boundaries -composed of current employees, management, and especially corporate culture, which defines employee behavior in the internal environment and how well the organization will adapt to the external environment

Companies can reduce boundaries and increase collaboration with other organizations by creating: a. flexible structures. b. interorganizational partnerships. c. new company cultures. d. new supplier connections. e. none of these.

interorganizational partnerships

Joint Venture

involves a strategic alliance or program by two or more organizations. - typically occurs when a project is too complex, expensive, or uncertain for one firm to handle alone

Achievement Culture

is suited to organizations concerned with serving specific customers in the external environment, but without the intense need for flexibility and rapid change. -values competitiveness, aggressiveness, personal initiative, cost cutting and willingness to work long and hard to achieve results

The _____ represents people in the environment who can be hired to work for the organization. a. labor market b. customers c. suppliers d. competitors e. government

labor market

The internal environment within which managers work includes all of the following except _____. a. organization structure b. corporate culture c. labor market d. production technology e. physical facilities

labor market

The _____ dimension of the general environment includes federal, state, and local government regulations a. economic b. technological c. legal-political d. international e. sociocultural

legal-political

Boundary Spanning

links to and coordinates the organization with key elements in the external environment

When two or more organizations combine to become one, it is referred to as a: a. flexible structure. b. joint venture. c. inorganic venture. d. mechanistic structure. e. merger.

merger

Story

narrative based on true events that is repeated frequently and shared among organizational employees

Merger

occurs when two or more organizations combine to become one

Competitors

organizations in the same industry or type of business that provide goods or services to the same set of customers

Culture tends to differ between _____, but appears similar within _____. a. groups, industries b. industries, geographical regions c. organizations, groups d. organizations, industries e. people, organizations

organizations, industries

Culture tends to differ between _____, but appears similar within _____. a. groups, industries b. organizations, groups c. organizations, industries d. people, organizations e. industries, geographical regions

organizations, industries

Customers

people and organizations in the environment that acquire goods or services from the organization

Suppliers

provide the raw materials the organization uses to produce its output

Labor Market

represents people in the environment who can be hired to work for the organization

Sociocultural Dimension

represents the demographic characteristics, norms, customs, and values of the general population - important characteristics: geographic distribution and population density, age, & education levels

Economic Dimension

represents the general economic health of the country or region in which the organization operates -consumer purchasing power, the unemployment rate, and interest rates

An organization's _____ is a part of its internal environment. a. salespeople b. competitors c. customers d. consumer price index e. suppliers

salespeople

"Just Do It" is Nike's: a. ceremony. b. slogan. c. symbol. d. ritual. e. all of these.

slogan

When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in _____ environment. a. technological b. sociocultural c. suppliers d. competitors e. economic

sociocultural