Chapter 3 Practice Quiz

Which of the following is not a primary activity? Operations/Manufacturing Sales and Marketing Accounting Customer Service

Accounting

Which of the following is NOT true of business processes? Always require an input and produce an output Generally require a repository of some form. Always involve an information system Generally involve more than one activity.

Always involve an information system

Creating new efficient business processes that integrate the activities of all departments in the value chain Lean manufacturing Value process design Analytical thinking Business process design

Business process design

Which or the following industries is currently experiencing the largest degree of rivalry? Patented prescription drugs Search Engine Large finance Fast food

Fast food

Based on the five forces model, Porter uses two dimension to determine competitive strategy. What are the dimensions? Domestic and export oriented; Cost and differentiation. Industry-wide and focus; Cost and differentiation. Domestic and export oriented; Cost reduction and process efficiency. Industry-wide and focus; Cost reduction and process efficiency.

Industry-wide and focus; Cost and differentiation.

It is difficult to know the impact of supporting activities such as research and development or HR on the value chain. Assessing _____ benefits is an unstructured decision making process. Intrinsic Tangible Intangible Exclusive

Intangible

One of the tasks in the HR function is finding suitable candidates for a position. Which of the following is true? Finding candidates is always a support activity Finding candidates is always a secondary function. Finding candidates is always a primary activity It depends on the nature of the company whether finding candidates is a support or primary activity.

It depends on the nature of the company whether finding candidates is a support or primary activity.

Integrated, cross-departmental business systems are necessary due to the _____ within the value chain. Separations Attributes Linkages Order

Linkages

A large retailer dominates the market for toys. It decides to require all its suppliers to ensure that they update the inventory system of that retailer whenever they deliver a supply of toys to the retailer. The large retailer uses information systems to Raise barriers to market entry. Create a new product. Lock in suppliers. Lock in buyers

Lock in suppliers.

Which competitive strategy does IKEA use? Better products/services across the industry Lowest cost within an industry segment Better products/services within an industry segment Lowest cost across the industry

Lowest cost across the industry

An organization chooses to be a low cost leader for organic foods. What is the best way to describe its competitive strategy? Better products/services within an industry segment Lowest cost across the industry Better products/services across the industry Lowest cost within an industry segment

Lowest cost within an industry segment

The difference between the value that an activity generates and the cost of the activity is the _____ . Demand Revenue Outlay Margin Churn

Margin

According to Porter's Five Forces model, to determine organizational strategy you should consider all of the following except _____ . Rivalry Bargaining power or customers Past performance Bargaining power of suppliers Threat of substitution Threat of new entrants into market

Past performance

Attempting to lock in customers with contracts is an example of establishing high _____ . Enhanced service Switching costs Allegiance Brand loyalty

Switching costs

In which ways can information system help companies gain competitive advantage? By raising barriers to market entry. By creating a new product. Though all of the above. By establishing alliances.

Though all of the above. (All of the above its a typo on canvas)