chapter 4- DIT

How many years of prior experience in tech support do most MSP positions require?

2

which component gets things running until the operating system takes over?

BIOS

which command are used to navigate to different folders in command prompt ?

CD

which key combinations lets you open task manager?

CTRL,ALT,DELETE

You recently purchased a new sound card and installed it ina free PCI slot in your computer.You play in your old speakers, but you don't get any sound,You have checked all cable connections , and they are secure.You have also ensured that the speaker volume.What best describes the next step you should perform?

Check the vendors website for an updated driver.

Joe , a bookkeeper ,works in a cubicle environment and is often called away from his desk .Joe doesn't want to sign out of his computer each time he leaves.Which is the best solution for securing joe's workstation?

Configure the screen saver to require a password and configure the screen lock to be applied after short period of nonuse.

Which kind of systems software tells the computer how to communicate with peripherals ,such as a printer or scanner ?

Device drivers

Carrol purchased a new printer and attached it to her workstation with a USB cable.The printer is powered on , but the computer doesn't recognize the printer. What should corrol do next to be able to send print jobs to the printers?

Install the latest printer driver.

which is NOT an example of an operating system?

Microsoft

The accounting department needs to be able to share files, such as spreadsheets,that can be accessed by everyone in the department .Which would work best to provide a collaborative workspace?

Network share

A user was working on a spreadsheet when the application become unresponsive.After waiting several minutes ,the application is still unresponsive.which is best action for the user to take?

Use Task manager to end task.

which of the following is a proper path name to a shared network printer?

\\computer_name\printer_name

which processes does 3D printing use?

additive

software that keeps track of multiple peoples schedules?

calendaring

firmware?

camera,television,and game console.

software that allows multiple users to work on a document at the same time ?

collaborative editing

which operating system has a steeper learning curve and can potentially break the system without careful use of its operation?

command line interface

which is a benefit of 3D printing over traditional manufacturing ?

consumers less material

which application can be used for storing, modifying, extracting ,and searching data?

database software

which terms describe the process of rearranging files on the hard drive so that the computer runs more efficiently?

defragmentation

what is the name of the large background area of the windows environment that hold icons for fields,and applications?

desktop

While browsing the internet on a window 10 workstation,the internet .Explorer browser window hangs and stops responding.Which task manager tab would you use to end internet explorer?

details and processes

as a member of the help desk administration team, you've been assigned to update the driver for the network adapter that is installed on most of the machines in your departnment.You have a copy of the last driver on a USB flash drive.Which windows utility will allow you y=to manually update this new driver?

device manager

online forum where discussions consist of threads in response to an original post?

discussion board

Designations at the end of file names such as .docx and .html are called ?

file extension

Which kind of system software is preinstalled on electronic products like blenders , automobiles ,and televisions?

firmware

You are using a program that can run multiple operating systems and manage hardware and storage.What are you most likely using?

hypervisor type 1

Jessica has connected her new printer to her windows 10 computer.But windows is not recognizing it.What should she do?

install the latest driver.

If you select a file on the desktop and press ''delete'' on your keyboard what happens to the file?

it's moved on to the recycling bin

janice installed a printer on her computer and shared it with steve.Steve configured the printer on his computer and was able to print a test page.Later on that day steve attempts to print but gets an error that the printer is not responding.which would most likely be the reason for this?

janice has turned off her computer

what type of file system is NTFS?

journaling

which would be responsible for resetting a users password?

level 1 support technician

sarah turned off her computer and noticed that some important documents that were stored in her user folder are now missing.which would be the most likely cause?

malware infection

what is the main difference between a regular technical support specialist and a managed service provider technician?

managed service providers services are outsourced as a third party

where is the best place to obtain the latest printer driver?

manufacturer's website

which is not an example of a web browser?

microsoft word

Alex , a system administrator, wants to grant NTFS permissions to a user so they can view and change files but not change permissions .which permissions should be used?

modify

Which category of system software provides a platform for application software to run on?

operating systems

which is used to force close a program on an apple computer?

option ,command,escape

which commands makes an application shortcut appear on the taskbar?

pin to taskbar

which component is responsible for reformatting print jobs so that the printer can understand and process them?

print driver

where would you go to cancel a print job?

print queue

windows stores print jobs in a temporary file on the hard drive.What is this file called?

print queue

device drivers?

printer and video card

In most operating systems ,what is a running application called?

process

which permission option lets a user view files but not change them?

read

which is the first step in verifying that a problem has been fixed?

rebooting the system

Mary needs to rename her report.textfile to final_report.txt. which command will allow her to do this?

ren report.txtfinl_report.txt

software that keeps track of progress and assignments for large projects?

resource managements

broadcasting one users screen to other users?

screen sharing

julie 3 printers installed on her windows 10 computer and wants to set one of them as the default printer.where would she go to do this?

settings>devices>printer & scanners

what is the name of the menu in the bottom left corner of the windows environment ?

start menu

which tab in task manager can be used to manage programs that load with windows?

startup

marins computer suddenly displayed a blue screen and then restarted .which best describes what happened?

system crash

In windows powershell , which key can be used to autocomplete a command?

tab

what is the name of the narrow strip along the bottom of the windows environment?

task bar

which windows tool shows currently running programs and can be used to end a process ?

task manager

when composing an email message,why might you want to use the Bcc field?

to copy the email confidentially

what is junk mail?

unwanted or unsolicited email

Disk cleaners, antivirus software ,backup tools,and file compressors are which kind of system software?

utility software

You need to test a version of macOS but only have a windows compuiter.What technology could you use?

virtualization

Which operating system require a file extension to execute a program ?

windows

Every windows system has a database that stores setting changes such as switching the homepage of your web browser.What is this called?

windows registry

Utility software ?

Disk cleaner and backup software

Which describes the firmware in gaming consoles ,tv ,and smart cars?

Embedded OS

what should a level 1 technician do when they are unable to solve an issue?

Escalate to a higher level of support

which key is used to enter safe mode on a windows computer?

F8

which is the best way to handle a program that is unresponsive?

Force-close the program

which digital media does not require a connection to the internet ?

SMS

On windows ,which application lets you add accounts ,change passwords,manage power consumption ,and personalize your computer environment?

Settings

which would be a reason a company would outsource their IT support?

To cut cross