chapter 4 mgmt

Which of the following is NOT one of the core job characteristics in the job characteristics model (JCM)?

client relationships

The primary disadvantage of customer departmentalization is ____.

duplication

____ is the collection of activities that transform inputs into outputs that customers value.

organizational process

Modular organizations ____.

outsources all but the core business activities they can perform best

____is the process of solving problems by consistently applying the same rules, procedures and process

standardization

An organic organization is characterized by broadly defined jobs and responsibility; loosely defined, frequently changing roles; and decentralized authority and horizontal communication based on task knowledge.

true

Empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work.

true

Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise.

true

Organizational structure is the vertical and horizontal configuration of departments, authority, and jobs within a company.

true

The two disadvantages associated with product departmentalization are costly duplication and difficulties with cross-departmental coordination.

true

While the interorganizational process revolves around a central company in modular organizations, a virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other.

true

Which of the following statements about mechanistic organizations is true?

-Mechanistic organizations work best in stable, unchanging business environments.

Which of the following statements about matrix departmentalization is true?

All of these statements about matrix departmentalization are true.

Functional departmentalization ____.

Correct allows work to be done by highly qualified specialists

A virtual organization is an organization that outsources noncore business activities to outside companies, suppliers, specialists, or consultants.

false

Cross-department coordination tends to be very easy in organizations with functional departmentalization.

false

The most common matrix combines customer and functional forms of departmentalization.

false

specialized jobs are generally inefficient

false

chain of command _____

is described by none of these

Decentralization ____.

leads to faster decision making and more satisfied customers and employees