Chapter 5-6

a manager should _____ in order to increase an employee's expected satisfaction with outcomes resulting from desired performance

individualized rewards

what is multi source feedback?

information about an employee's performance is collected from a full circle of people

in the four-drive theory, achievement, competence, status, and self-esteem are produced by the drive to

acquire

which core job characteristic(s) affect(s) experienced responsibility for work outcomes?

autonomy

one issue with membership and seniority-based rewards is that they

do not directly motivate job performance

empowerment includes all of the following characteristics except

effort

people experience self-actualization by applying their skills and knowledge, observing how their talents achieve meaningful results, and experiencing personal growth through learning. These are the conditions for

intrinsic motivation

Team rewards are better than individual rewards when employees work in highly interdependent jobs because

it is difficult to measure individual performance in these situations

______ is the process of assigning tasks to jobs

job design

according to goal setting theory, goals must be within the employee's control. in other words, goals must be

relevant