Chapter 5 Quiz OM

engineering drwaing

a drwaing that shows the dimension tolerances materials and finishes of a component

virtual reality

a visual form of communication in which images substitute for reality and typically allow the user to respond interactively.

work order

an instruction to make a given quantity of a particular item.

joint ventures

joint ownership to persue new products

assembly chart

shows schematic from how a product is assembled.

Concurrent engineering

use of participating teams in design and engineer activities.

Quality Function Deployment

A process for determining customer requirements and translating them into attributes that each functional are can understand and act on.Identify customer wants Identify how the good/service will satisfy customer wants Relate customer wants to product hows Identify relationships between the firm's hows Develop importance ratings Evaluate competing products Compare performance to desirable technical attributes

Acquiring Technology

By Purchasing a Firm Speeds development Issues concern the fit between the acquired organization and product and the host Through Joint Ventures Both organizations learn Risks are shared Through Alliances Cooperative agreements between independent organizations

computer-aided design

CAD- interactive use of a computer to develop and document a product Using computers to design products and prepare engineering documentation Shorter development cycles, improved accuracy, lower cost Information and designs can be deployed worldwide

Moments of truth

Concept created by Jan Carlzon of Scandinavian Airways Critical moments between the customer and the organization that determine customer satisfaction There may be many of these moments These are opportunities to gain or lose business

Team approach

Cross functional - representatives from all disciplines or functions Product development teams, design for manufacturability teams, value engineering teams

Extensions of CAD

Design for Manufacturing and Assembly (DFMA) Solve manufacturing problems during the design stage 3-D Object Modeling Small prototype development CAD through the internet International data exchange through STEP

Product Strategy Options

Differentiation Shouldice Hospital Low cost Taco Bell Rapid response Toyota

Defining The Product

First definition is in terms of functions Rigorous specifications are developed during the design phase Manufactured products will have an engineering drawing Bill of material (BOM) lists the components of a product

life cycle assesment

LCA - Part of ISO 140000; asseses the environmental impact of a product from material energy inputs to disposal and enviromental releases.

A Champion

Product manager drives the product through the product development system and related organizations

Issues for Product Development

Robust design Modular design Computer-aided design (CAD) Computer-aided manufacturing (CAM) Virtual reality technology Value analysis Environmentally friendly design

Service design

Service typically includes direct interaction with the customer Increased opportunity for customization Reduced productivity Cost and quality are still determined at the design stage Delay customization Modularization Reduce customer interaction, often through automation

New product opportunities

Understanding the customer Economic change Sociological and demographic change Technological change Political/legal change Market practice, professional standards, suppliers, distributors

Engineering change notice

a correction or modification of an engineering drawing or bill of material

modular design

a design in which parts or components of a product are subdivided into modules that are easily interchanged or replaced. Products designed in easily segmented components Adds flexibility to both production and marketing Improved ability to satisfy customer requirements

robust design

a design that can be produced to requirements even with unfavorable conditions in the production process. Product is designed so that small variations in production or assembly do not adversely affect the product Typically results in lower cost and higher quality

bill of material

a list of components, their description and the quantity of each required to make one unit of a product

Product by value analysis

a list of products, in descending order of their individual dollar contributions to the firm, as well as the total annual contribution of the product. Helps management evaluate alternative strategies

route sheet

a listing of the operations necessary to produce a component with the material specified in the bill of materials. Lists the operations and times required to produce a component .

House of Quality

a part of the quality function deployment process that utilizes a planning matrix to relate customer wants to how the firm is going to meet those wants.

group technology

a product and component coding system that specifies the type of processing and the maramenters of the processing; it allows similar products to be grouped. Benefits: Improved design Reduced raw material and purchases Simplified production planning and control Improved layout, routing, and machine loading Reduced tooling setup time, work-in-process, and production time

sustainability

a production system that supports conservation and renewal of resources

value analysis

a review of successful products that takes place during the production process. Focuses on design improvement during production Seeks improvements leading either to a better product or a product which can be produced more economically with less environmental impact

standard for the exchange of product data

a standard that provides a format allowing the electronic transmission of 3d data

manufacturability and value engineering

activities that help improve a product's design, production, maintainability, and use. Benefits: Reduced complexity of products Reduction of environmental impact Additional standardization of products Improved functional aspects of product Improved job design and job safety Improved maintainability (serviceability) of the product Robust design

alliance

agreements that allow firms to remain independent but persue strategies consistent with their individual missions.

Assembly drawing

an exploded view of a product

3D Object modeling

an extension of CAD that builds small prototypes

design for manufacture and assembly

an extension of CAD, software that allows designers to look at the effect of design on manufacturing a product.

time-based competition

competition based on time, rapidly developing products and moving them to market. Product life cycles are becoming shorter and the rate of technological change is increasing Developing new products faster can result in a competitive advantage

product life cycle management

software programs that tie together many phases of product design and manufacture. Integrated software that brings together most, if not all, elements of product design and manufacture Product design CAD/CAM, DFMA Product routing Materials Assembly Environmental

Product development teams

teams charged with moving from market requirements for a product to achieving product success.

make-or-buy decision

the choice between producing a component or servuce and purchasing it from an outside source.

Product Decision

the selection, definition, and design take place. Four phases of product life cycle are: intro, growth, maturity, and decline. The objective of the xxx is to develop and implement a product strategy that meets the demands of the marketplace with a competitive advantage

computer-aided manufacturing

the use of it to control machinery. Utilizing specialized computers and program to control manufacturing equipment Often driven by the CAD system (CAD/CAM)