Chapter 5 Smartbook
Primary appraisal answers the question "Is this stressful?"and ____ appraisal poses the question "What should be done?"
Secondary
What is the term for negative consequences, such as headaches, depression, or compulsive behaviors, that can occur when people do not have the ability to deal with stress? equilibrium stressors pressure strains
Strains
The transactional theory of stress attempts to explain stress in terms of three components: perception, ____, and response. avoidance strains resistance appraisal
Appraisal
Becky is trying to finish her online assignments before the midnight deadline, and her computer network suddenly goes down. She becomes so upset that she throws her textbook across the room. What type of coping mechanism does Becky display? behavioral cognitive dissociative proactive
Behavioral
If people are using actions to deal with stress, they are engaging in ____ coping. cognitive behavioral dissociative avoidance
Behavioral
In his job as an annuity specialist at a financial services firm, Tyler regularly fields calls from clients who want to make withdrawals or reallocations. Since he perceives these duties to be routine, how would he categorize these less stressful duties? hindrance stressors challenge stressors benign job demands negative life events
Benign job demands
The type of stressors that most often trigger negative emotions, such as anxiety and anger, are known as ____ stressors. substance indefinite challenge hindrance
Hindrance
What is one major factor people consider when choosing coping strategies? whether they believe the strategies have a good chance to succeed whether the strategies will have major impacts on their social circles whether the strategies will be energy efficient whether the strategies will be expensive to execute
Whether they believe the strategies have a good chance to succeed
What is the term for the negative consequences associated with stress? Challenges cognitions stressors strains
Strains
Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he loses his job. What is Deon experiencing? role conflict coping burnout stress
Stress
According to the transactional theory of stress, which of the following would be considered a work hindrance stressor? a relatively high level of work responsibility no day-to-day interruptions in your schedule the death of a close family member not receiving guidelines needed to complete tasks
not receiving guidelines needed to complete tasks
Hindrance stressors most often trigger _____ emotions, whereas challenge stressors most often trigger _____ emotions. negative; positive constructive; destructive positive; negative beneficial; detrimental
Negative; positive
After staying at home with her child for almost three years, Simone has returned to work. Now she is continually pulled between family and professional obligations and feels as if she is disappointing both her family and her employer. This is an example of a what kind of stressor? work challenge nonwork hindrance nonwork challenge work hindrance
Nonwork hindrance
Dwayne wants to advance in his career, so he has enrolled in an MBA program and attends classes two evenings a week. This is an example of a what kind of stressor? work hindrance family time demands nonwork hindrance personal development
Personal development
Stressors, such as marriage or graduation, are known as what type of stressors? work hindrances positives life events negative life events work challenges
Positive life events
Psychologists use the term ____ to describe a state of mental or emotional tension resulting from adverse or demanding circumstances.
Stress
A(n) ____ is an event, experience, or other stimulus that causes an individual to face stress and can result in strain.
Stressor
What is the term for the actions and beliefs people use to face stress and the emotions caused by stress? burnout coping strain perseverance
Coping
What is the term for the types of hindrance stressors that are less important but interfere with the more important types of work that need to be completed? negative life events strains daily hassles challenge stressors
Daily hassles
Divorce or the dearth of a close family member are events that would be considered what type of stressors? nonwork challenges positive life events negative life events work challenges
Negative life events
Symptoms of ____ strains include high blood pressure, gastrointestinal problems, headaches, and heart disease. psychosocial behavioral psychological physiological
Physiological
When stressors enter our lives, our bodies quickly judge situations and decide whether or not they are stressful. What is the name of this process? primary appraisal tertiary assessment stress evaluation secondary appraisal
Primary appraisal
Iris gets stressed out when she shops at a crowded supermarket, so she changes her schedule to shop early in the morning when the store isn't as busy. Iris is using ____-focused coping to deal with the stressor. maladaptive emotion cognitive problem
Problem
Keyara does her best work when she has a tight deadline for a project because she focuses instead of being distracted. This is an example of what type of work challenge stressor? role ambiguity time pressure work complexity role overload
Time pressure
The GE Financial Management Program is designed to help potential employees develop leadership and analytical skills by cycling them through short-term, key assignments in financial planning, accounting, operations analysis, auditing, forecasting, cash management, and commercial finance. This is an example of what type of work challenge stressor? role conflict daily hassles time pressure work complexity
Work complexity
What is the term for the amount of obligations a worker has regarding others? work responsibility role ambiguity work complexity role conflict
Work responsibility