Chapter 5 Smartbook

Primary appraisal answers the question "Is this stressful?"and ____ appraisal poses the question "What should be done?"

Secondary

What is the term for negative consequences, such as headaches, depression, or compulsive behaviors, that can occur when people do not have the ability to deal with stress? equilibrium stressors pressure strains

Strains

The transactional theory of stress attempts to explain stress in terms of three components: perception, ____, and response. avoidance strains resistance appraisal

Appraisal

Becky is trying to finish her online assignments before the midnight deadline, and her computer network suddenly goes down. She becomes so upset that she throws her textbook across the room. What type of coping mechanism does Becky display? behavioral cognitive dissociative proactive

Behavioral

If people are using actions to deal with stress, they are engaging in ____ coping. cognitive behavioral dissociative avoidance

Behavioral

In his job as an annuity specialist at a financial services firm, Tyler regularly fields calls from clients who want to make withdrawals or reallocations. Since he perceives these duties to be routine, how would he categorize these less stressful duties? hindrance stressors challenge stressors benign job demands negative life events

Benign job demands

The type of stressors that most often trigger negative emotions, such as anxiety and anger, are known as ____ stressors. substance indefinite challenge hindrance

Hindrance

What is one major factor people consider when choosing coping strategies? whether they believe the strategies have a good chance to succeed whether the strategies will have major impacts on their social circles whether the strategies will be energy efficient whether the strategies will be expensive to execute

Whether they believe the strategies have a good chance to succeed

What is the term for the negative consequences associated with stress? Challenges cognitions stressors strains

Strains

Deon just learned that his company is going to announce layoffs by the end of the month. He is completely overwhelmed by this news and doesn't know how he's going to meet his financial responsibilities if he loses his job. What is Deon experiencing? role conflict coping burnout stress

Stress

According to the transactional theory of stress, which of the following would be considered a work hindrance stressor? a relatively high level of work responsibility no day-to-day interruptions in your schedule the death of a close family member not receiving guidelines needed to complete tasks

not receiving guidelines needed to complete tasks

Hindrance stressors most often trigger _____ emotions, whereas challenge stressors most often trigger _____ emotions. negative; positive constructive; destructive positive; negative beneficial; detrimental

Negative; positive

After staying at home with her child for almost three years, Simone has returned to work. Now she is continually pulled between family and professional obligations and feels as if she is disappointing both her family and her employer. This is an example of a what kind of stressor? work challenge nonwork hindrance nonwork challenge work hindrance

Nonwork hindrance

Dwayne wants to advance in his career, so he has enrolled in an MBA program and attends classes two evenings a week. This is an example of a what kind of stressor? work hindrance family time demands nonwork hindrance personal development

Personal development

Stressors, such as marriage or graduation, are known as what type of stressors? work hindrances positives life events negative life events work challenges

Positive life events

Psychologists use the term ____ to describe a state of mental or emotional tension resulting from adverse or demanding circumstances.

Stress

A(n) ____ is an event, experience, or other stimulus that causes an individual to face stress and can result in strain.

Stressor

What is the term for the actions and beliefs people use to face stress and the emotions caused by stress? burnout coping strain perseverance

Coping

What is the term for the types of hindrance stressors that are less important but interfere with the more important types of work that need to be completed? negative life events strains daily hassles challenge stressors

Daily hassles

Divorce or the dearth of a close family member are events that would be considered what type of stressors? nonwork challenges positive life events negative life events work challenges

Negative life events

Symptoms of ____ strains include high blood pressure, gastrointestinal problems, headaches, and heart disease. psychosocial behavioral psychological physiological

Physiological

When stressors enter our lives, our bodies quickly judge situations and decide whether or not they are stressful. What is the name of this process? primary appraisal tertiary assessment stress evaluation secondary appraisal

Primary appraisal

Iris gets stressed out when she shops at a crowded supermarket, so she changes her schedule to shop early in the morning when the store isn't as busy. Iris is using ____-focused coping to deal with the stressor. maladaptive emotion cognitive problem

Problem

Keyara does her best work when she has a tight deadline for a project because she focuses instead of being distracted. This is an example of what type of work challenge stressor? role ambiguity time pressure work complexity role overload

Time pressure

The GE Financial Management Program is designed to help potential employees develop leadership and analytical skills by cycling them through short-term, key assignments in financial planning, accounting, operations analysis, auditing, forecasting, cash management, and commercial finance. This is an example of what type of work challenge stressor? role conflict daily hassles time pressure work complexity

Work complexity

What is the term for the amount of obligations a worker has regarding others? work responsibility role ambiguity work complexity role conflict

Work responsibility