Chapter 6

Which of the following is the best way to decide what language to use to describe people with disabilities

Are use the term people with disabilities preferred

What is the first step in the process of ethical reasoning

Ask why you think you are facing an ethical dilemma

How can you avoid being unethical when using the You view point

Be sincere in your interest in the reader

Why is it important to have credibility in business

Business relationship depend on trust

Which of the following terms is gender neutral

Fire fighter

One way to improve bad news messages is to

Focus on the positive

What role should conversational language play in business communication

He should be used to engage the reader and avoid in personal wording

What is a lie of omission

I live at leaves out information but may contain some truth

I am excited to invite you to our annual holiday party is an example of the

I viewpoint

Where and I texted you put negative Points

In the middle

When delivering a negative response you should

Include an explanatory cushion

Always be true to your ethical principles is known as

Integrity

Why is the term those with Disabilities preferred over the disabled

It avoids that people are defined by their disabilities

Which of the following statements best describes the process of solving an ethical problem

It is often difficult and unpredictable

Why is the You view point Generally preferred over that I view point

It shows concern for the audience of the message

Which of the following is considered ethical in some situations

Leaving out information

Ally that leaves out information is known as

Lie of omission

Which of the following calls attention to your content

Main clauses

Which of the following is a strategy for avoiding discriminatory wording

Making all references plural and using they

What is the purpose of using the U viewpoint on the message level

Making the reader feel good about working with you

What is ethical bravery

Making the right choices even when it is difficult

When crafting messages that emphasize the positive is important to avoid being

Miss leading

Spreading malicious gossip about arrival coworkers an example of

Playing political games

Which of the following is true about positive and negative words in the business communication

Positive word should be use for most business communication

Anticipating in answering questions before they come up is one way to

Promote Goodwill by going beyond what is expected

Which of the following is an ethical risk of using positive emphasis and business messages

Readers miss important negative information contained in your communication

Taking time to evaluate behavior before acting is known as having

Restraint

Aristotle believed that the purpose of life was to achieve happiness through

Right acting

Which of the following is the recommended way to demonstrate consideration in business

Sending a note of congratulations to a client who appears in the news

Which of the following is the best way to decide what language to use to describe people with disabilities

Use the term people with disabilities professor

Which of the following is the best approach to Ensuring courtesy is business communication

Using conversational language in the You view point

La is trying to solve an ethical dilemma. She Ask herself which of her options would have the best affect on the greatest number of people. Her method can be described as

Utilitarian

Which of the following best Demonstrates how to word a bad news message

We are booked on Friday but can offer you Thursday at half price

Which of the following essential question for Aristotelian ethics

What what are virtuous person do

Which of the following is the central question of utilitarian ethics

What will bring the greatest good for the most people

Which of the following is the central question of utilitarian ethics

What will bring the greatest good to the most people

Using emphasis in your writing tells readers

Which items are most important

In which of the following circumstances should you use a more formal style of business communication

You are writing a long report to a corporate client

What is a lie of commission

A lie that is not at all true

Philosopher Immanuel Kant believe that ethical behavior is

A moral duty to Society

Jeremy bentham and John Stuart Mill believe that to solve a moral dilemma you should

Calculate all outcomes

Document that outlines in organizations court values and standards of ethical behavior is known as

Code of conduct

What is the best strategy for avoiding river stamps on business communication

Communicate insincere in specific language

Which of the following is an example of undermining your employer

Complaining about your boss on Twitter

Which of the following statements about confrontation in the workplace is true

Confronting other should be a last resort

You have received some information about a colleague that has created an ethical dilemma for you. You have not found any guidance in the companies code of conduct which of the following is the best next step

Consider the ethical strategies established by Philosophers

Treating others with respect and consideration is known as

Courtesy

In order To deemphasize negative points you should put them in

Dependent clauses

And intern asked you if it is ever acceptable to use emoji's in business communications what you do tell her

Emojis can create goodwill and friendly correspondence between colleagues

Space sentence structure and position are the most effective ways to

Emphasize the right parts of your message

Space sentence structure and positions are the most effective ways to

Emphasizing the right parts of your message

You should avoid blaming the reader in business communication in order to

Ensure courtesy