Chapter 6
Which of the following is the best way to decide what language to use to describe people with disabilities
Are use the term people with disabilities preferred
What is the first step in the process of ethical reasoning
Ask why you think you are facing an ethical dilemma
How can you avoid being unethical when using the You view point
Be sincere in your interest in the reader
Why is it important to have credibility in business
Business relationship depend on trust
Which of the following terms is gender neutral
Fire fighter
One way to improve bad news messages is to
Focus on the positive
What role should conversational language play in business communication
He should be used to engage the reader and avoid in personal wording
What is a lie of omission
I live at leaves out information but may contain some truth
I am excited to invite you to our annual holiday party is an example of the
I viewpoint
Where and I texted you put negative Points
In the middle
When delivering a negative response you should
Include an explanatory cushion
Always be true to your ethical principles is known as
Integrity
Why is the term those with Disabilities preferred over the disabled
It avoids that people are defined by their disabilities
Which of the following statements best describes the process of solving an ethical problem
It is often difficult and unpredictable
Why is the You view point Generally preferred over that I view point
It shows concern for the audience of the message
Which of the following is considered ethical in some situations
Leaving out information
Ally that leaves out information is known as
Lie of omission
Which of the following calls attention to your content
Main clauses
Which of the following is a strategy for avoiding discriminatory wording
Making all references plural and using they
What is the purpose of using the U viewpoint on the message level
Making the reader feel good about working with you
What is ethical bravery
Making the right choices even when it is difficult
When crafting messages that emphasize the positive is important to avoid being
Miss leading
Spreading malicious gossip about arrival coworkers an example of
Playing political games
Which of the following is true about positive and negative words in the business communication
Positive word should be use for most business communication
Anticipating in answering questions before they come up is one way to
Promote Goodwill by going beyond what is expected
Which of the following is an ethical risk of using positive emphasis and business messages
Readers miss important negative information contained in your communication
Taking time to evaluate behavior before acting is known as having
Restraint
Aristotle believed that the purpose of life was to achieve happiness through
Right acting
Which of the following is the recommended way to demonstrate consideration in business
Sending a note of congratulations to a client who appears in the news
Which of the following is the best way to decide what language to use to describe people with disabilities
Use the term people with disabilities professor
Which of the following is the best approach to Ensuring courtesy is business communication
Using conversational language in the You view point
La is trying to solve an ethical dilemma. She Ask herself which of her options would have the best affect on the greatest number of people. Her method can be described as
Utilitarian
Which of the following best Demonstrates how to word a bad news message
We are booked on Friday but can offer you Thursday at half price
Which of the following essential question for Aristotelian ethics
What what are virtuous person do
Which of the following is the central question of utilitarian ethics
What will bring the greatest good for the most people
Which of the following is the central question of utilitarian ethics
What will bring the greatest good to the most people
Using emphasis in your writing tells readers
Which items are most important
In which of the following circumstances should you use a more formal style of business communication
You are writing a long report to a corporate client
What is a lie of commission
A lie that is not at all true
Philosopher Immanuel Kant believe that ethical behavior is
A moral duty to Society
Jeremy bentham and John Stuart Mill believe that to solve a moral dilemma you should
Calculate all outcomes
Document that outlines in organizations court values and standards of ethical behavior is known as
Code of conduct
What is the best strategy for avoiding river stamps on business communication
Communicate insincere in specific language
Which of the following is an example of undermining your employer
Complaining about your boss on Twitter
Which of the following statements about confrontation in the workplace is true
Confronting other should be a last resort
You have received some information about a colleague that has created an ethical dilemma for you. You have not found any guidance in the companies code of conduct which of the following is the best next step
Consider the ethical strategies established by Philosophers
Treating others with respect and consideration is known as
Courtesy
In order To deemphasize negative points you should put them in
Dependent clauses
And intern asked you if it is ever acceptable to use emoji's in business communications what you do tell her
Emojis can create goodwill and friendly correspondence between colleagues
Space sentence structure and position are the most effective ways to
Emphasize the right parts of your message
Space sentence structure and positions are the most effective ways to
Emphasizing the right parts of your message
You should avoid blaming the reader in business communication in order to
Ensure courtesy
