Chapter 6 MGT 312 UNCG

Behavioral Goals:

- Listen to others during meetings without interrupting - Communicate progress clearly to others in my work group

An example of a pay for performance plan uses (blank) to reward goal achievement 1. Bonuses 2. Wages 3. Base Pay 4. Salary

1. Bonuses

Fixed interval

Bi-weekly paychecks

Undesired side-effects

Employees provide unrealistic delivery dates to increaser sales

Project Goals:

Finish the productivity reports for the end of the year group summary

Objective Goals:

Increase sales by 10%

Desired outcome

More of what is desired such as achieving sales goals

Nonperformance considerations

Nature of the work

Nothing

No change in sales goal achievement

Variable interval

Pop quizzes

Fixed ratio

Price rate pay

Results

Profit

Central Tendency

Rating an employee average on all dimensions

Halo

Rating an employee high across all dimensions because the dress well

Leniency

Rating an employee high across all dimensions regardless of actual performance

Recency

Rating an employee low for the year based on one late report at the end of the year

Variable ratio

Slot machines

True or False: When managers assist employees in taking care of work, they are both driving employee engagement and engaging in effective performance management

True

The primary functions of performance management include: a. communicating the employee behavior that is being sought b. making decisions related to employees such as pay raises c. guiding employee training and development d. Developing equal opportunity policies

a. communicating the employee behavior that is being sought b. making decisions related to employees such as pay raises c. guiding employee training and development

Total rewards offered by an organization may include a. compensation such as base pay and other monetary incentives b. outplacement services upon termination c. benefits such as health and wellness and retirement funds d. Personal growth opportunities such as training

a. compensation such as base pay and other monetary incentives c. benefits such as health and wellness and retirement funds d. Personal growth opportunities such as training

The three common sources of feedback include a. task b. others c. bonuses d. self

a. task b. others d. self

SMART goals are those that include which of the following characteristics? a. Recognize b. Attainable c. Measurable d. Specific

b. Attainable c. Measurable d. Specific

"We resolved all customer complaints within 30 minutes" is an example of which type of goal measurement? a. Financial metrics b. Timeliness c. Quantity d. Quality

b. Timeliness

Comparing actual performance to a previously set goal is the step in the performance management process called: a. promoting goal commitment b. evaluating performance c. providing feedback d. clarifying expectations

b. evaluating performance

If a target behavior is awarded every time it occurs, then it is a (blank) reinforcement schedule

continuous

Effective feedback includes which of the following? a. evaluation b. opinion c. rebuttal d. information

d. information

Rewarding employees who have perfect attendance records with a check for $100.00 is an example of a. negative reinforcement b. punishment c. extinction d. positive reinforcement

d. positive reinforcement

Rewards that come from the environment are (blank), while psychic rewards are (blank) because the are self-granted

extrinsic , intrinsic

When managing others, it is important to know whether a person prefers (blank) or (blank) rewards

extrinsic , intrinsic

Incentive or variable pay is also called (blank) for (blank)

pay for performance

The reinforcement schedules that produce the strongest behavior and are most resistant to extinction are variable (blank) and variable (blank) schedules.

ratio , interval

The (blank) schedules that produce the strongest behavior and are most resistant to extinction are variable interval and the other is variable ratio.

reinforcement

A desired outcome of the (blank) system is to retain talented people

reward

Behavior

Teamwork

Which of the following are found in both performance management and performance appraisal? a. an evaluation of performance b. a defining of performance c. a consequence for performance d. a monitoring of performance

a. an evaluation of performance

Fundamental characteristics of action plans include a. being specific about what will be achieved b. incorporating specific time limits c. focusing on results d. time limits that are flexible and can be extended

a. being specific about what will be achieved b. incorporating specific time limits c. focusing on results

A recent McKinsey survey revealed that which of the following were more valued as motivators that financial incentives? a. chances to lead market research b. lunch with leaders c. Higher stock options and preferred stock d. Notes from immediate managers

a. chances to lead market research b. lunch with leaders d. Notes from immediate managers

It is important to monitor progress toward goal achievement in order to a. identify problems while pursuing a goal b. providing incentives such as bonuses c. keep employees satisfied d. match rewards to the achievements of the team

a. identify problems while pursuing a goal

Involving employees in the design, selection, and assessment of reward systems: a. increases their effectiveness as motivators b. reduces their effectiveness as motivators c. decreases commitment to the goals d. is unrelated to the need for voice in procedural justice

a. increases their effectiveness as motivators

Among the reasons that research has found performance management systems to be unsuccessful are that a. performance reviews measure all dimensions of every aspect of the job b. the day-to-day job and the review elements have little or nothing in common c. that the process itself is always very time consuming d. performance reviews focus in only a few elements, some of which may be unimportant

b. the day-to-day job and the review elements have little or nothing in common c. that the process itself is always very time consuming d. performance reviews focus in only a few elements, some of which may be unimportant

Reinforcement of some, but not all instances of a target behavior is (blank) reinforcement

intermittent

information about performance given to those who can make the situation better is the definition of a. feedback b. outputs c. inputs d. evaluation

a. feedback

Conditions that make pay for performance effective include: a. paying top performers a lot higher than other employees b. using only one measure of performance c. Calibrated performance measures that ensure accuracy d. using multiple measures of performance

a. paying top performers a lot higher than other employees c. Calibrated performance measures that ensure accuracy d. using multiple measures of performance

The step in the performance management process when feedback and coaching are delivered a. reviewing performance b. defining performance c. monitoring performance d. providing consequences

a. reviewing performance

The important last step in the gaol-setting process is to create

action plans

Commitment to goals can be promoted by a. making them very difficult to attain so they are challenging b. imagining how you will feel when you achieve them c. leaving time periods open ended d. breaking them down into smaller or intermediate goals

b. imagining how you will feel when you achieve them d. breaking them down into smaller or intermediate goals

"There were no errors on the financial audits for this quarter" is an example of which type of goal measurement? a. timeliness b. quality c. financial metrics d. quantity

b. quality

A performance goal is related to a. promoting new directions b. learning new skills c. achieving a defined outcome d. development of knowledge

c. achieving a defined outcome

Results, behaviors, actions, and nonperformance factors such as equity are examples of a. extrinsic and intrinsic rewards b. performance management systems c. distribution criteria for rewards d. desired outcomes in an organization

c. distribution criteria for rewards

Although most employers rely on fixed interval reinforcement schedules, some examples of effective variable rewards include a. spot rewards b. celebrations of milestones c. large bi-weekly paychecks d. variable bonuses for achieving major goals

a. spot rewards b. celebrations of milestones d. variable bonuses for achieving major goals

Managers can support employees' goal achievement by: a. supplying timely and task-specific feedback b. paying attention to employees' reward preferences c. offering needed training d. giving monetary incentives only for goal accomplishment

a. supplying timely and task-specific feedback b. paying attention to employees' reward preferences c. offering needed training

The performance evaluation method known as 360-degree feedback is useful because it a. provides performance evaluations only from subordinates b. provides performance evaluations only from peers c. provides performance evaluations from peers, subordinates, and managers d. provides performance evaluations only from managers

c. provides performance evaluations from peers, subordinates, and managers

which of the following describes the instructional function of feedback? a. when motivation is achieved b. when a reward is given c. when new behaviors are taught d. when roles are made more clear

c. when new behaviors are taught d. when roles are made more clear