Chapter 6 of OrgBehavior

What are the desired outcomes of an organizations reward system

-Foster Personal Growth -Retain Talented People -Attract and motivate talented people.

The primary functions of performance management include:

-Guiding employee training and development -Communicating the employee behavior that is being sought -Making Decisions Related to employees such as pay raise

Some Examples of Extrinsic rewards include:

-Pay raise -Promotion

Commitment to goals can be promoted by:

-imaging how you will feel when you achieve them -Breaking them down into smaller or intermediate goals

A performance goal is related to:

Achieving a defined outcome

What is found in both performance management and performance appraisal

An evaluation of performance

Profits, error Rates, and sales revenue are examples of reward distribution ______________

Criteria

What are the four steps in the goal setting process in order of first to last.

Determine Goals Encourage Goal Commitment Give Support Form an Action Plan

Weakening a behavior by not reinforcing it or ignoring it is:

Extinction

Fixed ratio, Variable Ratio, Fixed interval, and variable interval are four subcategories of ____ reinforcement schedules

Intermittent

Reinforcement of some but not all instances of target behavior is

Intermittent Reinforcement

Monitoring Performance Involves:

Measuring the progress toward goals, Tracking the achievement of the goal.

Reasonableness of the goals

Nobody has ever reached the goal and received the bonus

Fairness of the system

Only Family members receive pay raises.

The monetary incentives that link a portion of pay directly to results or accomplishments are known as ___ for ___

Pay for performance

A process that defines expectations, evaluates performance against the expectations, and ensures consequences is ____ _____:

Performance management

SMART goals are those that include which of the following characteristics?

Specific, Time Bound, Results Oriented

Credibility of the source,

Trust the person delivering the feedback to be honest.

Accuracy

measure the right things in the right way`

If a target behavior is rewarded everytime it occurs, then it is a(n) __________ reinforcement schedule

Continuous

it is important for managers to know the types of rewards their employees prefer in order to:

Provide rewards that will motivate employees

When Lindsay was late three times in two weeks her manager told her that her pay would be docked by the amount of time she was late, this is an example of:

Punishment

Strengthening a behavior by offering a pleasing reward is:

Positive Reinforcement