Chapter 6 of OrgBehavior
What are the desired outcomes of an organizations reward system
-Foster Personal Growth -Retain Talented People -Attract and motivate talented people.
The primary functions of performance management include:
-Guiding employee training and development -Communicating the employee behavior that is being sought -Making Decisions Related to employees such as pay raise
Some Examples of Extrinsic rewards include:
-Pay raise -Promotion
Commitment to goals can be promoted by:
-imaging how you will feel when you achieve them -Breaking them down into smaller or intermediate goals
A performance goal is related to:
Achieving a defined outcome
What is found in both performance management and performance appraisal
An evaluation of performance
Profits, error Rates, and sales revenue are examples of reward distribution ______________
Criteria
What are the four steps in the goal setting process in order of first to last.
Determine Goals Encourage Goal Commitment Give Support Form an Action Plan
Weakening a behavior by not reinforcing it or ignoring it is:
Extinction
Fixed ratio, Variable Ratio, Fixed interval, and variable interval are four subcategories of ____ reinforcement schedules
Intermittent
Reinforcement of some but not all instances of target behavior is
Intermittent Reinforcement
Monitoring Performance Involves:
Measuring the progress toward goals, Tracking the achievement of the goal.
Reasonableness of the goals
Nobody has ever reached the goal and received the bonus
Fairness of the system
Only Family members receive pay raises.
The monetary incentives that link a portion of pay directly to results or accomplishments are known as ___ for ___
Pay for performance
A process that defines expectations, evaluates performance against the expectations, and ensures consequences is ____ _____:
Performance management
SMART goals are those that include which of the following characteristics?
Specific, Time Bound, Results Oriented
Credibility of the source,
Trust the person delivering the feedback to be honest.
Accuracy
measure the right things in the right way`
If a target behavior is rewarded everytime it occurs, then it is a(n) __________ reinforcement schedule
Continuous
it is important for managers to know the types of rewards their employees prefer in order to:
Provide rewards that will motivate employees
When Lindsay was late three times in two weeks her manager told her that her pay would be docked by the amount of time she was late, this is an example of:
Punishment
Strengthening a behavior by offering a pleasing reward is:
Positive Reinforcement