Chapter 6: Performance Management

(T/F) According to Skinner, unlearned reflexes are called operant behavior, and learned behavior is called respondent behavior.

False

(T/F) Feedback has only one primary purpose for those who receive it: motivation.

False

(T/F) Punishment decreases undesired behaviors but extinction increases undesired behaviors.

False

(T/F) Step 1 of the performance management process is monitoring and evaluating performance

False

______ is the process of strengthening a behavior by contingently withdrawing something displeasing.

Negative reinforcement

(T/F) A learning goal involves enhancing knowledge or skill.

True

(T/F) Effective managers give employees timely and task-specific feedback about what they are doing right, as well as about what they are doing wrong.

True

(T/F) In 360-degree feedback, individuals compare perceptions of their own performance with information from their manager, subordinates, and peers.

True

(T/F) Intrinsic rewards are psychic and self-granted.

True

(T/F) Performance management is a set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

True

(T/F) The most effective reinforcement schedules are variable ratio and variable interval.

True

Last week, a major construction project began on Brandon's normal route to work. After two days of getting angry and being late to work, Brandon found a new way to go which was slightly longer, but faster. Which of the following processes did Brandon engage in?

negative reinforcement

In the recency perceptual error, a person

over-relies on information from the last portion of the review period

Jack set himself a goal of shooting a 79 or better on his local golf course before the end of spring. This is a ________ goal

performance

Which of the following is not a factor that affects perceptions of feedback? a. credible source b. fairness of the system c. personal relationship with the feedback giver d. reasonableness of the goals or standards e. accuracy

personal relationship with the feedback giver

The last step in effective performance management is

providing consequences.

Skinner labeled unlearned reflexes or stimulus-response connections as

respondent behavior.

What kind of goal is best for jobs that are dynamic, but in which nearer-term activities and milestones can be defined?

task

Samantha is ambitious and has taken a position with XYZ Corporation as a management trainee. She is looking forward to going through challenging projects as she rotates through several departments of the company over the next two years. However, she also just became engaged, and wants to spend time with her fiancé. Which of the following would best describe what Samantha is seeking?

total rewards

If unpredictable instances of a target behavior are reinforced, a _________ schedule is in effect.

variable