Chapter 7

Which of the following statements is true about emotions?

They are short-lived.

Which of the following are positive effects of negative emotions?

They can make you improve. They can assist you in seeking the help of others.

How can managers show their support for PERMA?

by encouraging creative approaches to achieving goals by displaying positive emotions in the workplace by providing social support when possible

Which of the following statements are true regarding efficacy?

It impacts how you perceive the world. It plays an important role in positive psychological capital. It influences how you deal with challenges and opportunities.

Which of the following statements are true regarding mindfulness?

It takes effort to be mindful. Mental chatter detracts from the inner quiet necessary to remain focused. Each person has the ability to be mindful.

Which of the following are generated in others because of upward spirals of positivity?

positive behaviors positive emotions positive attitudes

Well-being is the combined impact of which of the following elements?

positive emotions relationships achievement

Positive relationships provide:

social companionship informational support esteem support

Signature strengths are a subset of 24 character strengths, including which of the following?

honesty gratitude creativity

By making your goals SMART and formulating effective action plans, you can build your level of ______, which will boost your goal commitment and success.

hope

What are the two main components of hope?

waypower willpower

What term is also used to describe engagement?

being in the zone

How can employees contribute to a positive organizational climate?

by being more virtuous by sticking to the values endorsed by their employer

Positive businesses do well and do good because they are profitable and they:

make the well-being of their stakeholders important believe supporting and developing employees is valuable in itself

A very cohesive sales team that achieved much higher sales than expected in a much shorter time period would be an example of:

positive deviance

According to Spreitzer and Cameron from the University of Michigan, notable performance that greatly goes beyond expectations in positive ways is:

positive deviance

Exceptionally_______means above and beyond expectations.

Positive

The continual, reinforcing process where your positive _____ feelings, and attitudes feed your own and those of others is known as an upward spiral of positivity.

behaviors

Employees have greater commitment, performance, satisfaction, and are retained more often when they:

believe organizational practices support them

The sense of belonging to and serving something that you think is bigger than the self is known as

meaningfulness

The practice of mindfulness, including ______, has gained significant interest in workplaces everywhere.

meditation

The awareness that emerges through purposefully focusing your attention in order to fully experience an interaction is:

mindfulness

It is realistic to recognize that _________________ emotions are also important because we sometimes experience loss, betrayal, or fear.

negative

Employees' beliefs about what they see going on at work and their beliefs about what is happening to them is:

organizational climate

The concept that _________practices escalate positive outcomes because of their association with positive emotions and social capital is known as the amplifying effect.

positive

If you lose focus during breathing meditation and your mind begins to wander, what should you do?

return your focus to breathing recognize the sounds around you acknowledge the thoughts entering your mind

What is another term for positive human traits that influence thoughts, behaviors, and feelings while yielding a sense of fulfillment?

signature strengths

Global organizational values that are supported, endorsed, and shared by all that are essential for promoting positive organizational behavior include:

temperance compassion restorative justice

Which of the following determines how likely you are to reap the benefits of positive emotions and positive OB?

the relative frequency of your positive to negative emotions

True or false: Empowering, supporting, and developing employees can help organizations meet shareholder expectations.

true

Restorative justice, compassion, and temperance are global _________ that are essential to promoting positive organizational behaviors.

values

When organizations and individuals aspire to be their very best it is known as ___________ leadership.

virtuous

Positive emotions in employees support which of the following?

lower stress levels organizational commitment

When organizations are defined by greed and secrecy, which of the following become central to employees?

uncertainty management profitability achievement

Which of the following practices should be implemented by managers

understanding that being positive rubs off on others identifying and emphasizing existing positive practices advocating mindfulness training

The combined impact of positive emotions, engagement, relationships, meaning and achievement is:

well-being

The view of organizations as typified by a single-minded focus on winning share which of the following characteristics?

distrust burnout conflict

Positive emotions in a business setting can have a desirable impact on which of the following?

creativity decision-making performance

Which of the following statements are true about the business of mindfulness?

It has become a $1 billion business. The popularity of mindfulness has grown rapidly

How someone is able to bounce back from adversity and sustain oneself in the face of the demands of positive events is known as

resilience

The benefits of positive emotions include:

a broader perspective about overcoming challenges they spread to others around you that they build on themselves

To have hope you need to have:

a goal and the determination to achieve it a path to achieve the goal

According to the definition of positive OB, what is its desired end result?

better performance

Resiliency is powerful because resilient people are:

emotionally stable in the face of adversity open to new experiences flexible to changing demands

Both willpower and way power are needed to have

Hope

Enhanced self-esteem, self-efficacy, and mastery are a result of pursuing:

achievement

Which of the following describe how the amplifying effect is passed on?

emotions that are positive social capital

The extent to which you are physically, cognitively, and emotionally involved with an activity is:

engagement

Which of the following positive outcomes can occur with greater efficacy?

enhanced positive outlook improved confidence increased effectiveness

Organizational climate is defined as employees' perceptions of

formal and informal organizational policies practices and procedures

Key sets of practices that impact organizational climate are:

human resources practices and policies training programs support programs