chapter 7 BCOM

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what are reasons email is not considered a rich channel and therefore best used only for certain types of business communication?

-Email does not have nonverbal cues. -Email is deficient in verbal cues.

Which of the following are appropriate ways to reply to an email with a request that you cannot immediately respond to in full?

-I can respond to your email by the end of the week. -I will get back to you on Thursday after I've had a chance to study your request. -I can take care of your request two days from now.

In a business environment, potentially serious errors in emails include

-accidentally releasing confidential data. -unknowingly sending sensitive information. -addressing emails to the wrong recipients.

Which of the following are common outcomes of the negativity or neutrality effect in a business setting?

-apprehension -uncertainty -an increase in conflict

Out of respect for message recipients, business professionals should ensure that all emails they send

-are pertinent. -are needed.

what are examples of communication channels?

-emails -phone conversations -face-to-face dialogue

In business communication, email is generally considered inadequate in which of the following task areas?

-facilitating discussions -delivering sensitive messages

Which of the following are typical consequences of copying too many people in a business email?

-information overload -confusion over responsibilities -watered down responsibility

In a business environment, appropriate email attachments include which of the following?

-large spreadsheet files -files that are not suitable for inclusion in the email window -most picture and graphics files

Which of the following are characteristics of emails sent by low-morale business organizations?

-low use of polite closings -low use of greetings

Emails that are easy to read have which of the following features?

-obvious labeling of document attachments -a subject line that clarifies the message

what are qualities that facilitate the reading of a business email message?

-putting the most important data at the beginning of the message -ensuring paragraphs are brief and no longer than about 50 words

Sending an email to the wrong person can result in which of the following?

-release of private information -negative professional outcomes -disclosure of confidential business plans

Which of the following are types of cyber incivility that female supervisors commit more commonly than male supervisors do?

-sending time-sensitive messages via emails -failing to reply to emails

What qualities are valued for email by business managers who argue that emails should express no emotion?

-task-based messages -straightforwardness

What does the richness of a communication channel involve?

-the level of immediacy -the number of cues available

Which of the following contribute to cyber incivility?

-the quick pace of online interaction -the lack of face-to-face contact online

Which of the following are motivations for leaving out names in business emails?

-to avoid unneeded formality -to have the email resemble a memo

What are three problems associated with using the "reply all" feature in business emails?

-using "reply" instead of "reply all" -losing track of the sequence of emails -missing messages entirely

According to a recent study, nearly all business professionals expect an email response within

4 hours

How quickly someone responds and gives feedback is known as ______.

immediacy

To make certain that a vital business email is correctly and fully edited and proofread before being sent, it should be written

in a word processing program.

High-morale business organizations often send emails that have which of the following?

names greetings courteous closings

Persons with a blue or hub MVS (motivational value system) are persons who are deeply oriented towards

people

Most successful working relationships combine asynchronous and ______ communications.

synchronous

Resources are the investments needed to ensure channels of communication. Investments in what, would be considered resources?

time space finances

The use of a brief greeting in a business email and including the name of the email's recipient tend

to create goodwill.

_____ business professionals are the group most likely to expect an immediate response to an email.

younger

When writing a business email, maintaining a high standard of writing is key for which of the following reasons?

The number of people who might see the message is high.

What does the term cyber silence refer to?

The time during which the sender of an email message does not receive a reply.

In a business environment, copying an email sent between equals to their direct superior is seen as

a type of power play.

This type of communication does not occur in real time.

asynchronous

Ideally, business email writers should favor a(n) ______ tone.

balance between a formal and informal

Which of the following should be included in an effective signature block in a business email?

clearly presented contact information the sender's name

What term describes the effort and timing that it takes to get the correct people to participate in a communication>

coordination

Which of the following characteristics of a subject line will increase the likelihood that the recipient of a business email will open it immediately?

descriptive compelling

For the next few years, which of the following is expected to be the most commonly-used tool for written business communication?

email

Because of the neutrality effect, a business email recipient is unable to read the sender's

emotional intent.

Which of the following are the email features that can be a factor in the development of email chains?

forward copy reply to all


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