chapter 7 BCOM
what are reasons email is not considered a rich channel and therefore best used only for certain types of business communication?
-Email does not have nonverbal cues. -Email is deficient in verbal cues.
Which of the following are appropriate ways to reply to an email with a request that you cannot immediately respond to in full?
-I can respond to your email by the end of the week. -I will get back to you on Thursday after I've had a chance to study your request. -I can take care of your request two days from now.
In a business environment, potentially serious errors in emails include
-accidentally releasing confidential data. -unknowingly sending sensitive information. -addressing emails to the wrong recipients.
Which of the following are common outcomes of the negativity or neutrality effect in a business setting?
-apprehension -uncertainty -an increase in conflict
Out of respect for message recipients, business professionals should ensure that all emails they send
-are pertinent. -are needed.
what are examples of communication channels?
-emails -phone conversations -face-to-face dialogue
In business communication, email is generally considered inadequate in which of the following task areas?
-facilitating discussions -delivering sensitive messages
Which of the following are typical consequences of copying too many people in a business email?
-information overload -confusion over responsibilities -watered down responsibility
In a business environment, appropriate email attachments include which of the following?
-large spreadsheet files -files that are not suitable for inclusion in the email window -most picture and graphics files
Which of the following are characteristics of emails sent by low-morale business organizations?
-low use of polite closings -low use of greetings
Emails that are easy to read have which of the following features?
-obvious labeling of document attachments -a subject line that clarifies the message
what are qualities that facilitate the reading of a business email message?
-putting the most important data at the beginning of the message -ensuring paragraphs are brief and no longer than about 50 words
Sending an email to the wrong person can result in which of the following?
-release of private information -negative professional outcomes -disclosure of confidential business plans
Which of the following are types of cyber incivility that female supervisors commit more commonly than male supervisors do?
-sending time-sensitive messages via emails -failing to reply to emails
What qualities are valued for email by business managers who argue that emails should express no emotion?
-task-based messages -straightforwardness
What does the richness of a communication channel involve?
-the level of immediacy -the number of cues available
Which of the following contribute to cyber incivility?
-the quick pace of online interaction -the lack of face-to-face contact online
Which of the following are motivations for leaving out names in business emails?
-to avoid unneeded formality -to have the email resemble a memo
What are three problems associated with using the "reply all" feature in business emails?
-using "reply" instead of "reply all" -losing track of the sequence of emails -missing messages entirely
According to a recent study, nearly all business professionals expect an email response within
4 hours
How quickly someone responds and gives feedback is known as ______.
immediacy
To make certain that a vital business email is correctly and fully edited and proofread before being sent, it should be written
in a word processing program.
High-morale business organizations often send emails that have which of the following?
names greetings courteous closings
Persons with a blue or hub MVS (motivational value system) are persons who are deeply oriented towards
people
Most successful working relationships combine asynchronous and ______ communications.
synchronous
Resources are the investments needed to ensure channels of communication. Investments in what, would be considered resources?
time space finances
The use of a brief greeting in a business email and including the name of the email's recipient tend
to create goodwill.
_____ business professionals are the group most likely to expect an immediate response to an email.
younger
When writing a business email, maintaining a high standard of writing is key for which of the following reasons?
The number of people who might see the message is high.
What does the term cyber silence refer to?
The time during which the sender of an email message does not receive a reply.
In a business environment, copying an email sent between equals to their direct superior is seen as
a type of power play.
This type of communication does not occur in real time.
asynchronous
Ideally, business email writers should favor a(n) ______ tone.
balance between a formal and informal
Which of the following should be included in an effective signature block in a business email?
clearly presented contact information the sender's name
What term describes the effort and timing that it takes to get the correct people to participate in a communication>
coordination
Which of the following characteristics of a subject line will increase the likelihood that the recipient of a business email will open it immediately?
descriptive compelling
For the next few years, which of the following is expected to be the most commonly-used tool for written business communication?
Because of the neutrality effect, a business email recipient is unable to read the sender's
emotional intent.
Which of the following are the email features that can be a factor in the development of email chains?
forward copy reply to all