Chapter 7 Business Quiz

_____ could be used to explain why members of the night shift at a textile mill refuse to fill openings on the day shift even though most of the people who work at the plant feel day work is preferable to night work.

Group cohesiveness

Which of the following statements describes one the strengths of group decision making?

Group decision making results in a higher-quality decision then individual decision making.

Which of the following statements describes one the weaknesses of group decision making?

Group members may pressure others to conform to decrease the possibility of disagreement.

_____ are groups of employees who share resources and coordinate efforts so as to help members better perform their individual duties and responsibilities. The performance of this group can be evaluated by adding up the contributions of the individual group members.

Work groups

Which of the following is NOT a commonly used method for departmentalizing a firm?

by managerial level

A network of Bennetton retail sales agents select the Bennetton designs that they feel will appeal to Bennetton retail customers. The responsibility for picking the next "hot style" is in the hands of this group. This is an example of a _____ structure.

committee

Both Kennedy and LaGuardia Airports have established airport management committees. These structures are advantageous because it:

makes the coordination of activities much easier

The managerial hierarchy is also called the:

management pyramid

The ______ refers to the levels of management within the organization. These levels usually conform to the shape of a pyramid.

managerial hierarchy

A(n) _____ is a picture of the relationships among tasks and those employees given authority to do those tasks.

organization chart

Which of the following is NOT an advantage associated with matrix structures?

Managers can build large, permanent teams of specialists.

_____ is the degree to which tasks are subdivided into smaller jobs.

Specialization

Work group cohesiveness can benefit the organization by doing all of the following EXCEPT:

decreased resistance to change

Pharmacie & Upjohn, a pharmaceutical company, uses a functional structure (research, development, manufacturing, and marketing) within each of its three largest major product divisions. This company is an example of a:

matrix structure

The typical problem-solving team:

meets on a regular basis to share information and discuss ways to improve processes

In 2005, BridgePort Brewing Company expanded sales of its BridgePort India Pale Ale, and BridgePort Black Strap Stout into Alabama, Georgia, Kansas, Minnesota, Missouri, North Carolina, Oklahoma, Tennessee and Texas. These states will join BridgePort's current distribution markets of Alaska, Arizona, California, Colorado, Idaho, Montana, New Mexico, Oregon, and Washington. When the brewery allocated resources to increase its production and distribution, it would have relied on which of the following management functions?

organizing

Division of labor refers to:

the process to dividing work into separate jobs

The three basic levels of the managerial hierarchy are:

top, middle, and supervisory

Which of the following statements about the committee structure is true?

Committees can be slow to reach a decision.

A structure in which authority and responsibility are held by a group of workers rather than a single manager is called a _____ structure.

committee

American Express is organized into four divisions that cater to businesses, consumers, travelers, and investors. American Express uses _____ departmentalization.

customer

As part of her marketing project, Lily Unruh is studying how Marriott operates. Since she thought it was simply a hotel chain, she was amazed to learn that its food divisions provide food for school cafeterias, airlines, hotels, and fast-food restaurants. Marriott's food divisions are departmentalized by:

customer

The management activity of organizing.

determines, groups, and assigns work activities

Hugh Larrimore, Wilson Knight, and Frieda Perez have worked together for twelve years. They always clock in and clock out together. If one of the threesome happens to be late, the others will wait for him or her. This commonly accepted behavior for this informal group is called a(n):

group norm

A team made up of employees from about the same hierarchical level, but different functional areas of an organization is called a:

horizontally-organized team

One of the disadvantages of the matrix structure is:

lack of cohesiveness

Gambrinus is a large company that owns and operates the breweries that produce Moosehead Lager, Bridgeport Ale, Pete's Wicked Ale, Corona beer, Trumer Pilsner, and Shiner Bock. Each brewery is run as an independent division and each produces a malt liquor that appeals to a different market. This is an example of departmentalization by:

product

Another name for the matrix structure is the:

project management approach

One of the advantages of work group cohesiveness is:

reduced employee turnover

On an automotive assembly line, Naif Marrot checks to make sure that recently painted car bodies are free of paint bubbles. Other people are assigned the task of seeing that other parts of the car are built to specifications. The task of building an automobile has been subdivided into a series of subtasks. The concepts of _____ have been employed in this situation.

specialization and division of labor