Chapter 7 Life Situation Interventions: Interpersonal

David, a sales manager at Texel Inc., is known for his dominant behavior. He often disregards his sales team's suggestions and gets his own way at their expense. David's demeanor is an example of _____. A.assertive behavior B.nonassertive behavior C.aggressive behavior D.benevolent behavior

C. aggressive behavior

Studies have found that technology causes _____ hours of stress per week. A.1 B.2 C.5 D.10

C.5

A time management technique in which tasks are prioritized is known as _____. A.goal setting B.X, Y, Z lists C.A, B, C lists D.goal lists

C.A, B, C lists

Which of the following is an example of nonverbal assertiveness? A.Being specific by identifying several ways in which you would like the situation of other people to change B.Expressing feelings regarding other people's behavior by describing them C.Speaking with people with assurance and confidence and without hesitation D.Selecting the consequences that you have decided to apply to people's behavior

C.Speaking with people with assurance and confidence and without hesitation

In the context of prioritizing goals, if the items on _____ never get done, that would be just fine. A.Y list B.Z list C.B list D.C list

D. C list

Which of the following benefits is a result of social support? A.Helping patients adjust to their illnesses B.Improving the immune system's effectiveness C.Decreasing cortisol secretion during stress D.All of these

D.All of these

Which of the following would aggressive nonverbal communication include? A.Leaning forward with glaring eyes B.Clenching fists C.Hands placed on hips and wagging the head D.All of these

D.All of these

Which of the following is true about nonverbal body language? A.It is easy to misinterpret. B.it is associated with physical cues. C.It is used by people every day. D.All of these are correct.

D.All of these are correct.

Which of the following is an important feature of a good message in the context of communication process? A.Knowledgeability B.Persuasiveness C.Accountability D.Credibility

D.Credibility

Time management skills include _____. A.setting goals and prioritizing them B.scheduling C.limiting interruptions D.all of these

D.all of these

The acronym DESC includes all the following terms EXCEPT _____. A.describe B.express C.specify D.consider

D.consider

Getting others to do those things that need to be done but that do not need your personal attention is known as _____. A.evaluating B.scheduling C.maximizing D.delegating

D.delegating

Paraphrasing a speaker's words and feelings is known as _____. A.nonverbal cuing B.validating C.norming D.reflective listening

D.reflective listening

All of the following are true about "I" statements EXCEPT that _____. A.when we say "I," we are focusing on our feelings, beliefs, and interpretations B.when we use "I," we are avoiding directed criticism C.when we say "I," the other person may feel less defensive D.when we use "I," the other person is less likely to listen to us

D.when we use "I," the other person is less likely to listen to us

True or false. Polyphasic behavior is a good way to battle technostress.

false

True or false. Why" questions are good to use during arguments or disagreements.

false

True or false.In communication, it is normal and effective to use the same message and medium for different senders.

false

True or false.In the context of managing time effectively, all of your goals should be equally important.

false

True or false.Lazarus was the first person to define and popularize emotional intelligence.

false

True or false.Modern advances in technology have positively impacted our ability to become emotionally intelligent.

false

True or false.People who never say "no" are rarely stressed.

false

True or false.Social support can help prevent stressors from occurring in the first place, but it cannot help once a stressor has been encountered.

false

True or false.The purpose of the communication process is to convince others that your point of view is correct.

false

True or false.When resolving a conflict, the more you agree, the more passive you appear.

false

True or false.When working out a disagreement with someone, it is best to communicate through e-mail rather than in person.

false

True or false. The assertion theory is based on the premise that every person has certain basic rights.

true

True or false.As a first step in managing time better, you might want to analyze how you are currently spending your time.

true

True or false.Assertiveness is not only a matter of what you say but also of how you say it.

true

True or false.Communication by body posture often says as much as the spoken word.

true

True or false.Emotional intelligence involves understanding one's own emotional reactions and those of others and using this understanding to make good decisions.

true

True or false.Goleman recommends meditation as a way to counteract technology's negative influences upon emotional intelligence.

true

True or false.If you are so pressed for time that you believe you don't even have time to organize, you are in need of time management skills.

true

True or false.Social support is believed to protect against stress-related illness or disease

true

Expressing yourself and satisfying your own needs, feeling good about this, and not hurting others in the process is known as _____. A.assertive behavior B.nonassertive behavior C.aggressive behavior D.insistent behavior

A.assertive behavior

Seeking to dominate or to get your own way at the expense of others is known as _____. A.assertive behavior B.nonassertive behavior C.aggressive behavior D.passive behavior

A.assertive behavior

When trying to resolve a conflict, which of the following should you NOT do? A.use "but," not "and" B.plan time to talk C.avoid "why" questions D.paraphrase the other person's words

A.use "but," not "and"

Which component of the DESC form refers to relating your feelings regarding another person's behavior? A.Describe B.Express C.Specify D.Consequence

B.Express

Which of the following is an example of active listening? A.Identifying your position in a situation B.Reflecting back to the other person his or her words and feelings C.Exploring alternative solutions D.Brainstorming different possibilities

B.Reflecting back to the other person his or her words and feelings

Social support consists of all of the following EXCEPT _____. A.tangible support B.imitative support C.emotional support D.informational support

B.imitative support

Sacrificing your own needs or wants to meet someone else's needs or wants is known as _____. A.assertive behavior B.nonassertive behavior C.aggressive behavior D.insistent behavior

B.nonassertive behavior