Chapter 7 Management and Leadership

CompuTech is a high-tech firm with a staff of many engineers and professionals. Which of these management styles would be effective at CompuTech

Free-rein Democratic Participative

___ is the process used to accomplish organizational goals through planning, organizing, leading and controlling people and other organizational resources

management

In organizations, _ strive to produce order and stability, whereas _ embrace and manage change

managers leaders

The standards used in the control process must be

measurable specific attainable

In the near future, organizations will demand a new kind of _: a skilled communicator and team player as well as planner, organizer, motivator, and leader

person

SWOT Analysis is a _ tool used to analyze and organization's strengths, weakness, opportunities, and threats

planning

_ is a key management function because the success of the other functions depends on it

planning

_ is a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

planning

An organization's vision gives it a:

sense of purpose set of values

When you give employees as much freedom as possible to become self-directed and self-motivated you _ them

empower

_ behavior includes an unfailing demand for honesty and an insistence that everyone in the company gets treated fairly

ethical

Technical skills are the ability to

perform tasks such as filing tax forms or assembling a keyboard

The internal customers of a company such as Toyota would include

the payroll department employees their assemble line employees

What is likely to happen to organizations without contingency plans if a sudden change in the market occurs

they will be slow to respond

Strategic planning is done by _ level management

top

A _ gives the organization a sense of purpose and a set of values that unite workers in a common destiny

vision

_ is a broad explanation of why the organization exists and where it is trying to go

vision

Which of the following are decided by top management during strategic planning

what products or services to sell When to service customers Which customers to serve

Problem solving differs from decision making because problem solving

-is less formal - usually requires faster action

Which of the following tasks are associated with the organizing function of management

Allocating resources, assigning tasks, and establishing procedures for accomplishing goals Staffing and organization Preparing a structure showing lines of authority and responsibility

In most large firms, directing, or telling people exactly what to do, is a vanishing trend. Why?

Because knowledge workers often know how to do their jobs better than the managers

Those managers considered as top management in an organization would include the

Chief Executive Officer Chief Financial Officer Chief Operating Officer

Which of the following are human relations skills

Coaching Communication Motivation

_ is a management function that involves measuring performance against standards or objectives, followed by identifying, investigating and correcting any deviations from those standards or objectives

Controlling

Managers need conceptual skills for which of the following tasks

Coordinating Planning Systems development Organizing

Giving workers the authority and responsibility to respond to customers without without checking with a manager is____.

Empowerment

Which of the following tasks are associated with the leading function of management

Guiding and motivating employees Clarifying policies to reach objectives

Eduardo arranged for his employees to acquire the education and tools they need to make decisions on their own. He is now confident that his employees will be able to handle more tasks independently, without extensive managerial assistance. What can be said about Eduardo

He enabled them and encouraged empowerment

_ is creating a vision for others to follow, establishing corporate values and ethics, and transforming the way an organization does business in order to improve its effectiveness and efficiency

Leadership

_ is creating a vision for other to follow, establishing corporate values and ethics, and transforming the way the organization does business in order to improve its effectiveness and efficiency

Leading

A(n) _____ is a short term statement that details how to achieve the organization's goals.

Objectives

_ is a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything works together to achieve the organization's goals and objectives

Organizing

_ states in the definition: listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third

PMI

Which of the following tasks are associated with the organizing function of management

Preparing an organizational chart

Which of the following regarding problem solving is true

Problem solving usually calls for quicker action Problem solving is less formal than decision making

Which of the following tasks are associated with planning function of management

Setting organizational goals

Match the type of planning to its focus

Strategic looks at the organization as a whole; long-range Operational focuses on specific supervisors, department managers, and individual employees; very short-term Tactical designed to implement the activities and objectives specified in the strategic plan; short-range

The definition of _ states: managers who are directly responsible for supervising workers and evaluating their daily performance

Supervisory management

At one time managers were called bosses and their job consisted of telling people what to do, watching over them to be sure they did it, and reprimanding those who didn't. Today, however, progressive managers are taking on different roles. Which of the following are common roles more progressive managers play today

Team building Motivating Supporting

The definition of ____ _____ States: skills that involve the ability to perform tasks in a specific discipline or department

Technical skills

People seeking managerial positions today need different skills than in the past. Which of the following are true regarding management today

They are younger Fewer are educated at elite universities More of them are female

True or false: You do not have to be a manger to perform a leadership function

True

Peter is the new manager at Great Foods. He established clear standards, monitored and recorded performance, compared the results against the standards, communicated the results and took corrective action where needed. What does the feedback tell Peter

Whether the standards are realistic or not

The CEO is responsible for introducing _ into an organization

change

The definition of _ states: skills that involve the ability to picture the organization as a whole and the relationship among its various parts

conceptual skills

Managers at the top of an organization need more _ skills, while first line managers need more _ skills

conceptual; technical

Measuring results against corporate objectives, monitoring performance relative to standards, rewarding outstanding performance, and taking corrective action when necessary are all tasks associated with the _ function of management

controlling

_ customers include dealers and ultimate customers (or end users). _ customers are individuals and units within the firm that receive services from other individuals or units

external internal

The broad, long-term accomplishments as organization wishes to attain are its_

goals

Kirby was an experienced manager who gathered his team each morning and assigned tasks. Lucy supervised a second team; she did not tell them what to do but what needs to be done overall. Lucy's team constantly showed higher productivity. What does this example demonstrate

how the roles of managers are changing

Many people are not willing to work at companies unless they are treated well and get fair pay. To get the right kind of people to staff an organization, the firm has to off the right kind of _

incentives

The management function that involves creating a vision for the organization, communicating it to others, and motivating them to achieve goals is _

leading

Tactical planning is usually done by

lower level managers teams of lower level managers

The tasks of knowledge managers include

making information known to everyone in the organization finding the right information keeping information in a readily accessible place

The process used to accomplish organizational goals through planning, organizing, leading, and controlling organizational resources is _

management

The definition of _ states: specific, short-term statements detailing how to achieve the organization's goals

objectives

A(n) _ is a specific, short-term statement of how to achieve the organization's long-term _

objectives goals

Allocating resources, preparing a structure, recruiting, selecting, and placing employees where they most effective are tasks associated with the _ function of management

organizing

_ leadership, also known as democratic leadership, is a leadership style that consists of managers and employees working together to make decisions

participative

The definition of _ states: The process of solving the everyday problems that occur. It is less formal than decision making and usually calls for quicker action

problem solving

Top management sets the vision for organization and may work with others to establish a mission statement that outlines its

product or service offering self-concept

Functions included in staffing an organization are

recruiting hiring retaining

The definition of _ states: the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals

strategic planning

A detailed, short-term plan about what is to be done, who is to do it, and how is a(n) _ plan

tactical

Setting shorter-term, specific plans such as annual budgets and deciding on other activities necessary to meet strategic objectives are task associated with _ planning

tactical

The control function of management

takes corrective action when necessary measures performance relative to the planned objectives and standards rewards people for work well done

At one time managers were called bosses and their jobs consisted of telling people what to do, watching over them to be sure they did it, and reprimanding those who did not. Today, managers need to be:

team builders motivators supporters

Human relations skills are those associated with leadership such as

training and development coaching delegating

Enabling employees so they can be empowered successfully means

training them to do the job giving them needed coaching assuring that they have the correct education

_ is the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders

transparency

Kendra is considering opening a new business. While writing the business plan, she is answering the following questions: What external success factors affect the industry? How does her business measure up to competition? What can my bakery do to survive and prosper during a recession? What was Kendra performing

A SWOT analysis

The definition of ______ ______ States: choosing among two or more alternatives.

Decision making

The first step in decision-making process is to define the situation

Describe and collect needed information Develop alternatives Decide which alternative is best Do what is indicated (begin implementation) Determine whether the decision was a good one, and follow-up

_ is the term for giving employees the authority to make a decision without consulting the manager and responsibility to respond quickly to customer requests

Empowerment

Rank the five steps of the control process

Establishing clear performance standards Monitoring and recording actual performance or results Comparing results against plans and standards Communicating results and deviations to appropriate employees Taking corrective action when needed and providing positive feedback

_ customers include dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use

External

A(n) _ leadership style is effective in emergencies and when absolute followership is needed

autocratic

What is it called when a team comes up with as many solutions to a problem as possible without censoring each others' ideas

brainstorming

Many of today's organizations are being designed around pleasing the customer at a profit. Thus, they must remain flexible and adaptable, because when customers need change, firms must:

change with them

The _ is often also the president of the firm and is responsible for all top-level decisions

chief executive officer

The _ is responsible for obtaining funds, planning budgets, and collecting funds

chief financial officer

The _, also known as CKO, is responsible for getting the right information to other managers so they can make correct decisions

chief knowledge officer

The _ is responsible for putting changes made by the CEO into effect. Their tasks include structuring work, controlling operations and rewarding people to ensure that everyone strives to carry out the leader's vision

chief operating officer

All managers need human relation skills. At the top, managers need strong _ skills and rely less on technical skills. Middle managers need a balance between conceptual, human relations and _ skills. First-line managers need strong _ skills and really less on conceptual skills

conceptual technical technical

If Johnson's Auto Sales isn't meeting its original sales goals for September, they can use their _ plan and cut prices

contingency

The process of preparing alternative plans in case an organization's primary plans don't work out is

contingency planning

Leaders must establish _ that include concern for employees, for customers, for the environment, and for the quality of the company's products to carry out the company's vision

corporate values

Choosing between buying more inventory for her bike shop or hiring another employee requires Gail to make a(n) _

decision

Autocratic leadership is effective in situation such as

emergencies working with new, unskilled workers

The concept of _ -_ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives

free rein

_ leadership is often the most successful leadership style in organizations in which managers supervise doctors, professors, engineers, or other highly skilled professionals

free- rein

Managers classified as middle management include

general managers division managers plant managers

_ customers are individuals and units within the firm that receive services from other individuals or units

internal

A successful leader:

is able to adapt leadership styles to the situation and employees

Old-type managers are slowly disappearing. They are replaced by:

leaders

The _ plan is the department manager's work standards and schedules for daily and weekly operations

operational

The definition of _ states: the process of setting work standards and schedules necessary to implement the company's tactical objectives

operational planning

A mission statement should address an organization's

self-concept customer needs