Chapter 7 Management Quiz

1. Chapter b Multiple Choice 07-022, Section b Multiple Choice 07-022, Problem b Multiple Choice 07-022 Organizational _____ is the successful implementation of creative ideas in organizations. a. innovation b. creativity c. development d. change e. deployment

A

15. Chapter b Multiple Choice 07-054, Section b Multiple Choice 07-054, Problem b Multiple Choice 07-054 The _____ approach to innovation assumes that innovation is occurring within a highly uncertain environment. a. experiential b. generational change c. technological disruption d. compression e. technological substitution

A

20. Chapter b Multiple Choice 07-068, Section b Multiple Choice 07-068, Problem b Multiple Choice 07-068 When companies don't anticipate, recognize, neutralize, or adapt to the internal or external pressures that threaten their survival, it results in _____. a. organizational decline b. discontinuous change c. design competition d. resistance to change e. generational change

A

22. Chapter b Multiple Choice 07-076, Section b Multiple Choice 07-076, Problem b Multiple Choice 07-076 According to social psychologist Kurt Lewin, _____ lead to differences in the form, quality, or condition of an organization over time. a. change forces b. generational changes c. inertia forces d. resistance forces e. freezing forces

A

11. Chapter b Multiple Choice 07-045, Section b Multiple Choice 07-045, Problem b Multiple Choice 07-045 The phases of a technology cycle within an innovation stream begins with: a. dominant design. b. technological discontinuity. c. incremental change. d. design iteration. e. discontinuous change.

B

17. Chapter b Multiple Choice 07-061, Section b Multiple Choice 07-061, Problem b Multiple Choice 07-061 The _____ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that reducing the time it takes to complete those steps can speed up innovation. a. dialectical b. compression c. generational d. milestones e. prototypical

B

25. Chapter b Multiple Choice 07-088, Section b Multiple Choice 07-088, Problem b Multiple Choice 07-088 Organizational development _____. a. assumes that top management support is only optional for change b. emphasizes employee participation in diagnosing, solving, and evaluating problems c. emphasizes resistance forces d. creates change by coercing workers and managers to change ideas, beliefs, and behaviors e. takes a short-range approach to change

B

3. Chapter b Multiple Choice 07-026, Section b Multiple Choice 07-026, Problem b Multiple Choice 07-026 Nearly all technology cycles follow the typical _____ pattern of innovation. a. lockout b. S-curve c. W-curve d. bell-shaped e. contingency

B

8. Chapter b Multiple Choice 07-040, Section b Multiple Choice 07-040, Problem b Multiple Choice 07-040 In _____, the old technology and several different new technologies fight to establish a new technological standard or dominant design. a. incremental change b. design competition c. technological lockout d. design substitution e. modular management

B

21. Chapter b Multiple Choice 07-070, Section b Multiple Choice 07-070, Problem b Multiple Choice 07-070 Which of the following is a characteristic of the inaction stage of organizational decline? a. The company is dissolved through bankruptcy proceedings or by selling assets in order to pay suppliers, banks, and creditors. b. Management announce belt-tightening plans designed to cut costs, increase efficiency, and restore profits. c. Key managers fail to recognize the internal or external changes that will harm their organizations. d. Managers wrongly assume that they can easily correct the problems, so they don't feel the situation is urgent. e. Cutbacks and layoffs will have reduced the level of talent among employees.

D

5. Chapter b Multiple Choice 07-032, Section b Multiple Choice 07-032, Problem b Multiple Choice 07-032 Over the long run, the best way for a company to sustain competitive advantage is to create _____ year after year. a. innovation maps b. cognitive dissonances c. entropies d. innovation streams e. slack resources

D

13. Chapter b Multiple Choice 07-048, Section b Multiple Choice 07-048, Problem b Multiple Choice 07-048 _____ are defined as workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged. a. Homogeneous work environments b. Centralized work envvironments c. Bureaucratic work teams d. Hierarchical work stations e. Creative work environments

E

14. Chapter b Multiple Choice 07-052, Section b Multiple Choice 07-052, Problem b Multiple Choice 07-052 Which of the following is NOT one of the components of creative work environments? a. Organizational encouragement b. Supervisory encouragement c. Freedom d. Challenging work e. Organizational impediments

E

19. Chapter b Multiple Choice 07-065, Section b Multiple Choice 07-065, Problem b Multiple Choice 07-065 The first step in the compression approach to innovation is _____. a. supplier involvement b. overlapping of the individual steps c. creating multifunctional teams d. granting autonomy e. planning

E

4. Chapter b Multiple Choice 07-030, Section b Multiple Choice 07-030, Problem b Multiple Choice 07-030 _____ is defined as the knowledge, tools, and techniques used to transform inputs into outputs. a. Entropy b. Deskilling c. Creativity d. Synergy e. Technology

E

6. Chapter b Multiple Choice 07-035, Section b Multiple Choice 07-035, Problem b Multiple Choice 07-035 ____ is the phase of a technology cycle characterized by technological substitution and design competition. a. Discontinuous change b. The technological growth stage c. Technological lockout d. Change substitution e. Technological adaptation

A

9. Chapter b Multiple Choice 07-042, Section b Multiple Choice 07-042, Problem b Multiple Choice 07-042 Which of the following is a characteristic of discontinuous change? a. Design competition b. Innovative reciprocity c. Synergy d. Entropy e. Incremental change

A

18. Chapter b Multiple Choice 07-063, Section b Multiple Choice 07-063, Problem b Multiple Choice 07-063 It is appropriate to use a(n) _____ approach to manage innovation in more certain environments, in which the goals are lower costs and incremental improvements in the performance and function of an existing technological design. a. prototypical b. experiential c. compression d. reinforcement e. milestones

C

2. Chapter b Multiple Choice 07-023, Section b Multiple Choice 07-023, Problem b Multiple Choice 07-023 A technology _____ begins with the birth of a new technology and ends when that technology reaches its limits and dies as it is replaced by a newer, substantially better technology. a. hierarchy b. continuum c. cycle d. lockout e. process

C

24. Chapter b Multiple Choice 07-080, Section b Multiple Choice 07-080, Problem b Multiple Choice 07-080 The three steps in the basic process of managing organizational change outlined by Kurt Lewin are ____. a. change definition, change motivation, and change b. synthesizing, motivating, and rewarding c. unfreezing, change intervention, and refreezing d. organizational change, departmental change, and individual change e. change control, change mobilization, and change acceptance

C

7. Chapter b Multiple Choice 07-038, Section b Multiple Choice 07-038, Problem b Multiple Choice 07-038 _____ occurs when customers purchase new technologies to replace older technologies. a. Entropy b. Organizational synergy c. Technological substitution d. Incremental environmental change e. Transition management

C

When the first cell phone was released, only a few people could afford to buy it. Over the years, mobile manufacturers improved the phone designs and features and also reduced their cost to make them more affordable. This signaled the shift to the _____ stage of the technology cycle. a. technological discontinuity b. dominant design c. incremental change d. discontinuous change e. technological continuity

C

12. Chapter b Multiple Choice 07-046, Section b Multiple Choice 07-046, Problem b Multiple Choice 07-046 A technology can become a dominant design if: a. it is not considered as a market standard. b. it is extensively used by a small number of people. c. it is the most expensive technology in the market. d. it solves a practical problem. e. it resembles an old technology.

D

16. Chapter b Multiple Choice 07-056, Section b Multiple Choice 07-056, Problem b Multiple Choice 07-056 Which of the following is NOT a part of the experiential approach to innovation? a. Multifunctional teams b. Testing c. Design iterations d. Design lockout e. Hands-on experience to reduce uncertainty

D

23. Chapter b Multiple Choice 07-078, Section b Multiple Choice 07-078, Problem b Multiple Choice 07-078 Which of the following statements about resistance to change is true? a. It increases when change efforts receive significant managerial support. b. It increases when those affected by the change participate in its planning and implementation. c. It is minimal in conditions of certainty. d. It increases when employees are educated about the need for change. e. It is caused by misunderstanding and distrust.

E