Chapter 7 Organization, Teamwork, and Communication

What three items characterize work teams?

Has both individual and mutual accountability Has shared leadership roles Creates collective work products

Select from the following the ways in which departments are commonly organized

by function by geographic region by costumer by product

An organization structure in which decision-making authority is maintained at the top level of management is called a(n) ______ organization.

centralized

The form of departmentalization that groups jobs that perform similar functional activities, like finance and marketing, is called ______ departmentalization

functional

Because of vast differences between different regions, multinational corporations often use ______ departmentalization

geographic

When a company looks to departmentalize by areas of business like Japan, America, and Australia it is exemplifying departmentalization by ______

geographic location

This word is defined as two or more individuals who communicate with one another, share a common identity, and have a common goal.

group

Your text defines a _____ as two or more individuals who communicate with one another, share a common identity, and have a common goal.

group

items that are benefits of teams

have a wider breadth of skills can pool members' knowledge have the ability to create more solutions

Internal company networks that increase communication across different departments and levels of management and help with the flow of everyday business activities are called ______.

intranets

organizational ___ are the levels of management in an organization

layers

The simplest organizational structure is the _______ structure, in which direct lines of authority extend from the top manager to employees at the lowest level of the organization.

line

The______ and ________ structure has a traditional line relationship between superiors and subordinates, and specialized managers—called staff managers—are available to assist line managers.

line, staff

Which two factors would lead to a business being more centralized in its organization?

low level managers are not highly skilled in decision-making decisions to be made are risky

If an organization temporarily borrows its specialists from different functional areas to accomplish a common project, it is implementing what type of organization?

matrix

A _____ structure organizes departments into larger groups called divisions.

multidivisional

A(n) _____ chart shows relationships among people; who is accountable for the completion of specific work, and who reports whom

organizational

To find out the relationships among people in a company, one may consult the company's:

organizational chart

The levels of management in an organization are collectively referred to as ______.

organizational layers

A company has three main product lines: cleaning products, laundry products, and paper products. If it organizes its jobs around these product lines, it is using which form for departmentalization?

product

If a book seller was to separate its organization according to the types of books it sells, it would be an example of departmentalization by ______.

product

A matrix structure is also referred to as a(n) _______ structure.

project management

A team that runs its own operation and has total control of a specific work project is called a ______.

project team

items to characterize a working group

promotes individual leadership emphasis on individual work products emphasis on individual accountability

Quality-assurance teams are also referred to as

quality circles

This type of team is defined as small groups or workers brought together from throughout the organization to solve specific quality, productivity, or service problems.

quality-assurance teams

Cybill's manager wanted her to design the new ad campaign for the firm's new product. She was given all the necessary resources to complete the task. Cybill understands that her manager is going to hold her accountable to make sure the ad campaign is executed successfully. This exemplifies the concept of ______.

responsibility

The functional approach to departmentalization is common in ______ organizations

small

The number of subordinates who report to a particular manager is his or her ____ of management (one word answer).

span

Dividing specific tasks into smaller jobs based on employee skill is called

specialization

The owner of a flower shop has three employees. Two employees are better at arranging flowers in a vase, while the third is skilled at preparing the flowers to be arranged. Separating the employees by these skills is called ______.

specialization

A ______ _____ is a temporary group of employees responsible for bringing about a particular change.

task force

The arrangement or relationship of positions within an organization is referred to as ___

the. organizations structure

At its core, the reason companies divide labor and specialize is because ______.

they want to be as efficient as possible

True of false: Every organization, regardless of size, organizational type, product, or profit objective has a corporate culture

true

_____ communication flows from lower to higher levels of the organization and includes information such as progress reports, suggestions for improvement, inquiries, and grievances

upward

A _____ span of management exists when a manager directly supervises a very large number of employees.

wide

Dante works at a manufacturing plant. He has been asked by the upper management to be part of a formal, permanent group that will specifically work with union laborers to address all concerns and draft company policy regarding union benefits. Dante has been asked to be part of a ______.

committee

A real estate agency matches its brokers to the type of groups it services: first-time home buyers, urban dwellers, house flippers, business owners, etc. This exemplifies ______ departmentalization.

costumer

The arrangement of jobs around the needs of various types of customers is known as departmentalization by ______.

costumer group

The organizational _____ represents a company's widely shared values, beliefs, and traditions

culture

In a(n) ______ organization, the decision-making authority is delegated as far down the chain of command as possible.

decentralized

If Pete was tasked with developing an organizational structure for his company, he would ______.

define the various positions in the company and their relationship to one another

Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of ______.

delegation of authority

After assigning specialized tasks to individuals, managers next organize workers doing similar jobs into groups to make them easier to manage and this is known as ___

departmentalization

The grouping of jobs into working units usually called departments, units, groups, or divisions is called

departmentalization

Self-_____ work teams mean that they are empowered to make decisions without management approval.

directed

_____ communication refers to the traditional flow of information from upper organizational levels to lower levels—examples would include job descriptions, directions, and performance feedback.

downward

What word reflects the rationale for specialization in the workplace

efficiency