Chapter 7 Practice Quiz

A firm's process strategy is its approach to transforming resources into goods and services.

true

A job shop is an example of a(n) ______

custom process

A product-focused process is commonly used to produce ______

high-volume, low-variety products

A drawing of the movement of material, product, or people is a ______

flowchart

An assembly line is an example of a ______

repetitive process

An organization's process strategy ______

-Will have long-run impact on efficiency and flexibility of production -Must meet various constraints, including cost -Is concerned with how resources are transformed into goods and services -Is the same as its transformation strategy

Advances in service and product technology ______

Have had dramatic impact on customer interaction with services and with products

A process map with the addition of a time axis becomes a reengineering chart.

false

Activity times should not be included in a service blueprint.

false

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

false