Chapter 7 Practice Quiz
A firm's process strategy is its approach to transforming resources into goods and services.
true
A job shop is an example of a(n) ______
custom process
A product-focused process is commonly used to produce ______
high-volume, low-variety products
A drawing of the movement of material, product, or people is a ______
flowchart
An assembly line is an example of a ______
repetitive process
An organization's process strategy ______
-Will have long-run impact on efficiency and flexibility of production -Must meet various constraints, including cost -Is concerned with how resources are transformed into goods and services -Is the same as its transformation strategy
Advances in service and product technology ______
Have had dramatic impact on customer interaction with services and with products
A process map with the addition of a time axis becomes a reengineering chart.
false
Activity times should not be included in a service blueprint.
false
An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.
false