Chapter 7 Practice Quiz

Lakukan tugas rumah & ujian kamu dengan baik sekarang menggunakan Quizwiz!

A firm's process strategy is its approach to transforming resources into goods and services.

true

A job shop is an example of a(n) ______

custom process

A product-focused process is commonly used to produce ______

high-volume, low-variety products

A drawing of the movement of material, product, or people is a ______

flowchart

An assembly line is an example of a ______

repetitive process

An organization's process strategy ______

-Will have long-run impact on efficiency and flexibility of production -Must meet various constraints, including cost -Is concerned with how resources are transformed into goods and services -Is the same as its transformation strategy

Advances in service and product technology ______

Have had dramatic impact on customer interaction with services and with products

A process map with the addition of a time axis becomes a reengineering chart.

false

Activity times should not be included in a service blueprint.

false

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

false


Set pelajaran terkait