chapter 7 video

As reflected in the video, managers must have what the chapter describes as _________ skills to effectively communicate complex ideas to everyone from savvy executives to hourly workers.

conceptual

In Yum! Brands, each level of management is represented by a different company. In which level does the Pizza Hut brand reside, according to the levels of managers described in the chapter?

middle managers

After noticing a decline in demand for pizza and an increase in demand for pasta, management performed what the chapter refers to as a ________ to help determine what steps should be taken to get the company back on track

swot analysis

As seen in the video, what the chapter calls a _____ plan is provided by middle-level managers to line management, who carries out the plan to reach the goals and objectives.

tactical (or operational)

According to the video, in addition to interpersonal, technical, and conceptual skills, Chris Fuller believes ________ is an important skill that he puts at the top of his list of critical management skills.

time management