Chapter 8

A technique for increasing diversity and creativity in problem-solving groups involves the use of the four preference dimensions of the Myers-Briggs Type Indicator (MBTI).

True

Bass has defined communication effectiveness as the degree to which someone tells others something and ensures that they understand what was said.

True

In a procedure called nominal group technique (NGT), group members write down their ideas on individual slips of paper, which are later transferred to a whiteboard or flipchart for the entire group to work with.

True

A force field analysis is an idea-generating activity conducted in a group setting to enhance the creative potential of any group trying to solve a problem.

False

According to R. T. Hogan and J. Morrison, leaders should recognize that creativity is revolutionary, not evolutionary.

False

Credibility is made up of three components, which are expertise, commitment, and relationships.

False

Informal, personal communication is enhanced when leaders communicate across their desks to followers.

False

Leaders in the second quadrant of the credibility matrix are most likely people who have joined the company from an entirely different industry.

False

The Abilene paradox occurs when leaders are assertive with friends and peers.

False

The first stage of problem solving is to analyze the causes of a problem.

False

The A-B-C model is one of the most common approaches with the goal of changing a person's thoughts, or self-talk, about stressful events.

True

Which of the following most likely makes up the evaluative component of listening skills? A) knowing how well one can paraphrase a sender's message B) knowing what nonverbal signals to send C) correctly interpreting a sender's nonverbal signals D) identifying individuals who are likely to send nonverbal signals

a) knowing how well one can paraphrase a sender's message

A way to maximize the benefits of a meeting is to A) pick a time and place as convenient as possible for all participants. B) encourage participation. C) stick to the agenda. D) provide pertinent reports and support materials to all participants.

a) pick a time and place as convenient as possible for all participants

________ is an effort to attain objectives by attacking or hurting others. A) Acquiescence B) Aggression C) Autonomy D) Assertiveness

b) aggression

Which of the following is the most important step in conducting a meeting? A) listing the objectives for the meeting B) determining if the meeting is necessary C) developing a plan for attaining goals D) making the meeting convenient for all participants

b) determining if the meeting is necessary

In a systems view of communication, identify the immediate next step after "expression." A) intention B) reception C) interpretation D) feedback

b) reception

Which of the following is the correct sequence of events that take place in stress management according to the A-B-C model? A) triggering event, feelings and behaviors B) triggering event, your self-talk, feelings and behaviors C) triggering event, feelings and behaviors, your thinking D) triggering event, self-talk, group brainstorming for a solution

b) triggering event, your self talk, feelings and behaviors

Which of the following is a key developmental objective of leaders in the second quadrant of the credibility matrix? A) developing leadership knowledge and skills B) building expertise and technical competence C) building relationships with co-workers D) sharing personal mission statements

c) building relationships with co-workers

________ use a graphic approach to depict systematically the root causes of a problem, the relationships between different causes, and potentially a prioritization of which causes are most important. A) Cause analysis approaches B) Force field analyses C) Cause-and-effect diagrams D) Root-cause diagrams

c) cause and effect diagrams

Which of the following statements is true about force field analysis? A) It is also called a "fishbone" diagram because of its shape. B) It is similar to brainstorming in that it is an idea-generating activity conducted in a group setting. C) It is used as a tool for identifying the key elements affecting a problem situation. D) It is usually referred to as an Ishikawa diagram after the person who developed it.

c) it is used as a tool for identifying the key elements affecting a problem situation

Which of the following is a good way to generate ideas pertinent to a problem and is similar to brainstorming? A) a cause-and-effect diagram B) force field analysis C) nominal group technique (NGT) D) the A-B-C model

c) nominal group technique

Which of the following statements is true about leaders who are in the first quadrant of the credibility matrix? A) They have had little time to build relationships with co-workers. B) They are new college hires. C) They have a high level of trust and a high level of expertise. D) They are promoted from among peers.

c) they have a high level of trust and expertise

The degree to which someone tells others something and ensures that they understand what was said is called A) active communication. B) expression effectiveness. C) the intention component. D) communication effectiveness.

d) communication effectiveness