Chapter 8 A+

Vera has brought her notebook computer to you for repair. After listining to her describe its symptoms, you hypothesize that the notebook may have been a malfunctioning keyboard. Which of the following steps can you take to BEST determine whether the keyboard needs to be replaced? (Select TWO).

-Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks. -Connect an external keyboard.

A user hibernates a laptop after giving a video presentation. Now, when it resumes, the display flickers for a moment, but remains blank. A technician suspects a bad graphics processing unit. (GPU). Which of the following troubleshooting steps should be completed? (Select TWO).

-Connect an external display device -Toggle the dual display function key.

A user wants to use a laptop to display a presentation on a large TV monitor that has an HDMI connection. Which of the following laptop ports or connections can be used to add the display device? (Select TWO).

-Dsiplayport using a displayport-to-hdmi cable -USB port using a USB-to-HDMI adapter

You have just set up a new laser printer for the company president on her Windows workstation. You have installed the printer and the drivers, what should you do next?

-Edit the printer properties to configure device-specific settings.

When you print from your laser printer, the paper contains faint images from previous printouts. Which of the components is most likely the cause? (Select two.)

-Fluorescent lamp -Rubber scraper

You want to configure Power Plans on your Windows 10 laptop computer. Which of the following can do this? (select two)

-In the notification area, double click the battery icon. Click power options. -Go to settings > System > power and sleep

You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network? (select two)

-Insert an expresscard wireless network card. -Insert a wireless USB network card.

Which of the following are characteristics of the expresscard /54 form factor. (Select TWO.)

-L shape -34mm wide at the connector

(8.2) Which of the following are printer languages? (Select THREE).

-PCL -PostScript -Escape Codes

Which of the following components are found in dot matrix printers? (Select TWO.)

-Platen -Tractor feed

Which of the following methods can be used to connect a printer to a network? (Select TWO.)

-Plug an Ethernet cable into the network port in the printer. -Connect your printer to an external print server device that is connected to the network.

(8.4) Which printer management components would you use to view the port a printer uses? (Select TWO.)

-Print server properties -Printer properties

You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working. Which of the following is the most likely cause? (select two).

-The cold cathode fluorescent lamp has burned out and needs to be replaced. -The inverter in the LCD assembly has malfunctioned.

Match each notebook FN key icon labels on the left to the corresponding key on the right.

-Touchpad (on/off) -Screen orientation -Wireless (on/off) -Bluetooth (on/off) -Dual displays -Play/Pause media

You've just set up a color laser printer on a customer's Windows workstation. You've connected it to the workstation using a USB cable and have loaded the appropriate drivers. What should you do next? (select two)

-Verify that it is working correctly by printing a test page. -Edit the printer properties to configure paper tray and other device-specific settings.

Your laptop has an ExpressCard /54 slot. Which of the following is true? (select two)

-You can use an expresscard /34 card or an expresscard /54 card in the laptop. -Compatible expresscards for the laptop include cards that are rectangular shaped.

Which feature makes it possible to close some notebook computers and still use the touchscreen?

180 degree rotating touchscreen

You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop?

2.5''

Which of the following printers would produce the highest quality print quality?

600 dpi

Your laser printer prints a vertical black line on every page. You change the toner cartridge but the problem does not go away. What is the most likely problem?

A corona wire is dirty

A sales person typically carries a laptop computer to several off-site customer meetings each day, but needs the flexibility to quickly attach other peripherals and change the laptop battery while at their office desk. Which of the following laptop feature would best meet these requirements?

A laptop docking station

(9.1) A manufacturing company has customized a computer application that supervisors will use to track line worker efficiency. Supervisors will interact with the application while walking within and between work areas and will also use the laptop while sitting at their desks. Which of the following laptop features would best minimize the awkward movement of carrying a bulky laptop with a hinged display while providing the flexibility to use the device as a desk?

A rotating or removable screen

You want to check the hours that the QA printer is available from Windows. Which tab on the Printer Properties page would you click so you can restrict the hours the printer is available?

Advanced

A technician is tasked with increasing the RAM memory on a laptop by adding a SODIMM module to an empty memory slot. Which of the following processes will seat the module in the slot?

Align the notch on the long side of the memory module with the rise in the memory slot. Insert the module pins into the slot at a 45-degree angle. Rotate the module by pressing down until the side hold-down clips snap into place

You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen. Which of the following best describes the type of display you are working with?

An LCD display that uses CCFL backlighting.

(9.2) A technician is tasked with replacing a Wi-fi antenna in a laptop computer. Which of the following places would the antenna most likely be located?

Around the laptop's bezel

Which of the following types of printers heats the ink in its print head to print?

Bubble jet (inkjet)

The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?

Buy a docking station for your notebook.

You replaced the print cartridge on an inkjet printer. What should you do next?

Calibrate the printer

You replaced the print cartridge on an inkjet printer. What should you do next?

Calibrate the printer.

(8.6) One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text was light or faint. A new print head was installed, but the documents are still faint. Which of the following should you do to troubleshoot the most likely cause?

Check the gap between the printer head and the printer.

If a printer is connected directly to a Windows workstation, what can be done to allow other workstations on the same network to send print jobs to this printer?

Configure the printer to be a shared printer.

Which component in a laser printer applies toner to the drum, causing the toner to stick to the charged areas on the drum?

Developing roller

Which of the following input devices uses a stylus?

Digitizer

Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard monitor, and speakers?

Docking station

(8.1) Which type of printer uses an inked ribbon?

Dot matrix

Which of the following printer types is considered an impact printer?

Dot matrix

Jan, a user in the documentation department, printed a very large document. When Jan's boss walked by the printer and saw the large stack of papers, he called you and asked if you could configure the printer to help reduce the amount of paper used by her department. Which of the following printer configuration would best facilitate the managers request?

Duplexing

You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Bluetooth adapter listed in device manager. Which of the following would be best to perform first?

Enable Bluetooth in the BIOS/UEFI configuration.

You want to use hibernation on your windows notebook. What does it need to have?

Enough free hard drive space

You need to replace the video card in a laptop. What is the first step?

Find a service manual with correct disassembly procedures.

You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. Which of the following will best resolve this issue?

Free up disk space

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is most likely the problem?

Fuser rollers

One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following, if adjusted or replaced, would BEST fix the printer?

Fuser unit

After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?

Have him verify that the wireless card's hardware switch is in the on position

A technician is assisting a user with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the simplest way to power down the laptop?

Hold down the power button for several seconds.

If a printer is not Wi-Fi capable, how can it be set up to provide the most reliable wireless printing?

If the printer is Ethernet capable, it can be connected to the network through a wireless router.

You have been asked to recommend a printer that will be used in a travel agency. The printer will be used to print airline tickets. Each ticket has four pages (multi-part carbon-based forms), and same information must show up on all four pages with a single pass of the printer. Which printer type would you recommend?

Impact

You're troubleshooting an older laser printer that is creating accordion jams where the paper is crumpled as it exits the printer moving into the output tray. What can you do to fix this problem?

Install a maintenance kit

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output only the top half of each page was printed and the bottom half was blank. Which of the following will most likely rectify this issue?

Install additional memory in the printer.

Which type of printer uses a drum, plastic toner, and fuser to create a printed page?

Laser

Which type of printer uses lasers and electrical charges to transfer images to paper?

Laser

Your company needs to print a lot of high-quality black-and-white documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers best meets the printing requirements for your company?

Laser

Which of the following is the most likely symptom of a dirty drum or roller in a laser printer?

Lines or splotches repeated at regular intervals on the print job.

(9.3) Which of the following battery types offers the greatest storage capacity in the smallest amount of space?

Lithium ion (LIB)

A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced, but you want verify that the backlight is failing before you replace it. Which of the following would be best to check before replacing the backlight?

Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power.

Which printer permission would you assign to a user so that she can pause the printer?

Manage this printer

Which of the following is a 172-pin DIMM often used in laptops?

MicroDIMM

As an IT technician, you are often asked to work on laptop computers that included internal wireless network cards. Which of the following is the most commonly used type of card for these internal wireless adapters?

Mini-PCI

Which type of interface is typically used for internal wireless networking cards in the laptops?

Mini-PCI

Recently, your laptop won't power on, and the battery is not charging. You suspect the block on the power cord (also known as a brick) no longer works. Which tool will help you troubleshoot this problem?

Multimeter

Which of the following is an advantage of connecting a printer to a network?

Multiple users can print to the same printer.

The manufacturing department consists of 50 employees. Due to the number of employees in this department, the company cannot afford to have a printer for each user. Your company has purchased a new and very expensive laser jet printer for this departments use. This printer needs to be configured so all users in the department have the ability to print to this device from their own computers. Which of the following connections would best facilitate multiple user access?

Network

Which of the following battery types has the greatest need to be completely drained before being recharged?

Nickel cadmuim (NiCad)

Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor?

Pointing stick

A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external port on her laptop. What should you tell her?

Press and hold the FN key; then press the monitor function key (image of a monitor on it.)

Which component in a laser printer prepares the photosensitive drum for writing by causing it to receive a negative electrostatic charge?

Primary corona

Which term refers to the portion of the hard drive where print jobs are stored before going to the print device?

Print Queue

Which of the following allows a computer to communicate with a printer?

Print driver

You have created a large course that describes how to install and use the software created by your company. You created the document using Framemaker, which uses its own proprietary file format. Because your customers don't use framemaker, you need to print the document in a format that all of your customers can use. Your customers use Windows, Linux, and Mac operating systems. Which of the following print methods would provide the best output for your customers to use?

Print the file to PDF.

Which of the following virtual printing options allows you to convert a word document into a .jpeg file?

Print to image

You replaced the ink cartridges in a colour inkjet printer. Users are now complaining that print quality has degraded, lines are fuzzy, and the coloured areas in images are starting or stopping before they should. What inkjet maintenance task do you need to perform?

Printer cartridge calibration

A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should a technician consider as an alternative to replacing the laptop?

Replace the internal wireless card.

A technician is servicing a laptop that works properly when the power adapter is plugged in. Even though the battery icon shows that the battery is fully charged, when the laptop is unplugged, the laptop immediately shuts down. Which of the following actions should the technician perform?

Replace the laptop battery

You have just installed a maintenance kit in your laser printer. Which of the following is the best next step to perform?

Reset the page count

You installed a new toner cartridge in a company-owned laser printer and did some maintenance tasks you noticed that needed to be done. What should you do next?

Reset the page count

A technician is replacing a hard drive in a laptop. Which of the following is the first action the technician should perform before opening the laptop case?

Review the laptop manufacturer's documentation.

An internal laptop keyboard is generally connected to the laptop's system board using a:

Ribbon cable

After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the most logical reasons for this conclusion?

Spots at regular intervals on the page

(9.4) A technician is tasked with repairing a laptop keyboard with sticking keys. Which of the following actions should the technician perform before replacing the keyboard?

Spray repressed air between the keys

Which ACPI power state retains the contents in RAM, but turns all other components off?

Suspend

A technician is tasked with replacing an internal laptop hard drive. Which of the following hard drive standards would be of most concern when selecting a replacement?

The hard drive's form factor

Oliver, a user in your company, is using an inkjet printer. After using the printer for several months, Oliver has noticed that streaks are beginning to appear on his printed pages. Oliver has asked you to fix this issue. Which of the following is most likely causing Oliver's printer to malfunction?

The printer's heads are out of position and need to be aligned.

Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the most likely cause of Hannah's print problems?

The wrong print driver has been selected.

When a presenter at a conference connects a laptop to a projector, the projector mirrors the laptop's display. The presenter would like it to extend the laptop's desktop instead. Which of the following options is the quickest way to make the change?

Toggle the dual display function key on the laptop.

A user calls the help desk stating that the touchpad on a laptop does not work. Which of the following actions would best help the technician diagnose the problem?

Toggle the touchpad function key.

(8.5) You're responsible for ordering consumables for your organization's printers. Users print from these printers frequently and demand the utmost in reliability. Which of the following would be the best option when ordering new toner for these printers?

Toner cartridges recommended by the printer manufacturer.

Which component in a laser printer charges the paper to attract toner?

Transfer roller

(8.3) Which connector is most commonly used to connect printers to desktop PC systems?

USB

After replacing a laptop touchpad, a technician finds that the touchpad does not move the cursor. However, a USB mouse does. Before opening the laptop case to re-check the connections, which of the following actions should the technician perform?

Unplug the USB mouse and re-check touchpad movements.

A user normally connects a laptop to a company's network using the laptop's internal wireless NIC. The laptop does not have an ethernet port. The wireless network has failed, and the replacement part will take two days to arrive. Which of the following solutions will connect the laptop to the company's wired network?

Use a USB-to-RJ45 dongle and connect to a wall jack with an Ethernet cable.

While changing the toner cartridge in your laser printer, you accidentally spill toner in and around the printer. Which of the following is the best method for cleaning up the spilled toner?

Use an anti-static micro-filtering vacuum.

You're conducting scheduled maintenance on a laser printer. You notice that there is a build-up of excess toner inside the interior of the printer. Which of the following is the best way to remove the excess toner?

Use an anti-static vacuum

For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps. Which of the following will most likely resolve the problem?

Use the automatic print head cleaning feature.

A user opens a help desk ticket to replace a laptop keyboard. The user reports that the cursor randomly moves when typing using the laptop keyboard, causing the user to make frequent typing corrections. The problem does not occur when the laptop is attached to a docking station and an external keyboard is used. You want to find a more affordable solution than replacing the keyboard. Which of the following actions would mitigate the problem?

Use the special function key to disable the touchpad when the laptop keyboard is used.

Which of the following paper types should not be used in inkjet printers?

Very glossy paper

From your laptop, you have been working on a large project that has required you to open a lot of items (programs, files, etc.). It is time to leave the office and make the two-hour journey home. You will be working on this project a bit more when you arrive at home. Your computer's battery is failing and only has a very short life span (about one hour) before your computer loses power. When you arrive home and open the lid of your laptop, nothing happens. After plugging in your computer and powering it on, you find that all of your programs and files have been closed. To troubleshoot this, you open control panel and navigate to the settings that control what your computer will do when the laptop lid is closed. Which of the following power settings must you choose to prevent the same problem from happening in the future?

When I close the lid: hibernate

You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the most likely cause of the problem?

Wrong print driver

Your system administrator shared a USB laser printer connected to your Windows 10 system so other users on the network can send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Why can't you delete the print job?

You do not have the manage documents permission.

Which printer management component would you use to view the drivers used by a printer?

printer properties