Chapter 8 - Leadership Authority

Which of the following factors that contribute to psychological bigness are positive and desirable traits?

-Competence in performing a job -The ability to express oneself

What is the status of frontline workers in the upside-down pyramid approach to leadership used by a servant leader?

-Frontline workers are placed closed to the top, near the customers -Frontline workers contribute to satisfying the customer.

What should a leader do to develop two-way communication?

-He or she should be honest in his or her communication -He or she should have an open style of communication -He or she should not constantly evaluate others' remarks.

According to Chester Barnard's view of bottom-up authority, which of the following conditions needs to be met for an employee to accept a leader's authority?

-If the employee believes the leaders' orders are consistent with organizational goals. -If the order is understood by the employee

Which of the following persons influence the psychological size and the communication process in an organization?

-Individuals who decide wages -Individuals who determine careers

What are the bases of influence in a democratic type of management?

-Knowledge -Technical competence

What are the shortcomings faced by one-way communications?

-Leaders may be overburdened with decision making -People will be cautious not to offend leaders -The perception of a leader as autocratic will lead to resentment by people.

Identify the characteristic features of authentic leaders.

-Serving others is a genuine desire of authentic leaders. -Authentic leaders are courageous and disciplined.

According to a servant leader's commitment to people, what is the purpose of conducting regular meetings between members and leaders?

-To share information and anticipate problems -To reinforce mutual support and cooperative spirit

List the correct order of steps involved in the transfer of authority in a classical top-down hierarchy after owners of property are guaranteed the right to manage their affairs in their own way.

1. Power is transferred to a board of directors by the owner of an organization 2. Executives are appointed by the board of directors to manage the organization 3. Authority is delegated to managers and supervisors by the executives 4. Front-line employees are empowered to act in the interest of the organization.

The top-down view of leadership authority suggests that it is based on:

A social hierarchical position

According to the leadership message Gandhi learned, at the end of a decision-making process, people will:

Act according to their personal preferences.

The use of power is mastered by a successful leader to:

Affect others' behavior in the workplace

According to the bottom-up view of leadership authority, power flows from below because:

An individual can always reject a command

Match the type of leadership power based on the leadership position with their corresponding characteristics.

Coercive Power - The ability to influence others through punishments Legitimate Power - The ability to use formal authority to alter other people Information Power - The ability to influence people using data that is important to them.

The democratic type of management focuses on:

Common values that regulate members' behavior.

Leaders are said to have ____________ power wen they influence people through their skills and knowledge they possess.

Expert

True or False: The views and interests of the employees alone matter when making decisions in a participative leadership.

False

A leader can help create true dialogue by:

Getting rid of any distractions

The best way for leaders to equalize psychological size is to:

Increase others' sizes

Which of the following statements is true of servant leadership in an organization?

It is about true motivation to serve employees' interests.

Michael, the chairman of Bubble Beverages Corporation, often visits his company's shop floor and talks with his employees. He also makes efforts to understand the challenges and problems faced by his employees on the field. Which of the following styles best describes Michael's leadership style?

Managing by walking around

In the context of a servant leader's commitment to people, people need to have access to their leaders primarily to:

Reinforce their presence in the company to the leader.

When both the top-down and bottom-up views of authority are recognized, this approach to leadership is known as:

Servant Leadership

What is common to all levels of leadership in military leadership?

The needs of subordinates are put before the needs of leaders.

Which of the following conditions demonstrates the interdependent nature of the leader-follower condition in an organization?

When a manager most effectively governs with the consent of his employees.

In the context of increasing psychological size, a leader makes others feel important by:

genuinely listening to them.