Chapter 8 Management

Which of the following are reasons that organizations conduct performance appraisals? Check all that apply.

- To determine whether employee selection processes are working -To make decisions about pay and promotions -To provide employees with feedback that will help them improve

Which of the following steps of the union-organizing process occur before employees vote on whether to be represented by a union? Check all that apply.

-Employees become interested in joining a union. -The union petitions the National Labor Relations Board (NLRB) to hold an election. -Authorization cards are signed by employees and collected by the union.

The table lists laws and/or court decisions that shape HRM in the United States. For each law or court decision, indicate the area of employment law it most influences.

1. Age Discrimination in Employment Act (ADEA) = Equal Employment Opportunity 2. Labor-Management Relations Act = Organized Labor 3.Civil Rights Act of 1991 = Equal Employment Opportunity Act 4 4. Fair Labor Standards Act (FLSA) = Compensation and Benefits

The table lists human resource management considerations associated with either knowledge workers or contingent workers. Match each consideration with the type of worker it applies to.

1. Organizations need to invest heavily in training and development = Knowledge workers 2. Workforce planning is especially important for the organization to use employees effectively = Contingent workers

To help ensure a smooth transition when a key manager leaves or is promoted, organizations use _______ to identify employees who should be promoted to the vacant role.

A Replacement Chart

Estimating the organization's future need for people with certain skills, abilities, or credentials is known as ___ human resource demand and supply.

Forecasting

Payments that are not regularly scheduled but are paid out when certain criteria are met are generally referred to as

Incentives

Negotiations between management and a union over the terms of the union contract are known as

collective bargaining

An employee who is not in a full-time, permanent status is a

contingent worker

A manager might use the term ____ to convey the idea that applying resources to maintain and improve the quality of the workforce is an investment rather than just an expense.

human capital

If a manager rates dimensions of an employee's performance such as communication and problem solving against fixed standards, the manager is using a ____ of performance appraisal.

judgmental method

What is the process of attracting qualified job applicants called?

Recruiting

The process of determining the relative worth of the jobs in the organization is called

Job Evaluation

Why should organizations concern themselves with employee career planning?

Employees will probably change jobs, and discussing career planning with employees helps the organization with its workforce planning.

When a manager posts an open position on the company's social media sites, what kind of recruiting is the manager engaged in?

External recruiting

An employee performs well on one dimension of the job and has average performance on all other dimensions of the job. The manager gives the employee a high overall rating. Which kind of error is the manager committing?

Halo error

A human resource manager measures individuals' scores on an assessment center test. A year later, the human resource manager compares the performance review ratings of those same people to their scores on the test. What kind of validation is this manager using?

Predictive validation