Chapter 8 Video Case Answers

Naomi complains to Andy that he "hasn't been here until now, when we're in crisis mode." Based on this statement, Andy is most likely viewed as a ____________ leader by Naomi.

Laissez-faire

In Mark's absence, what source of power does Sherry have in enforcing Ollie's holiday scheduling policy?

Legitimate

Mark responds to Brianna's concerns about the new employee end-of-shift policy with "This is a policy straight from corporate. We have to follow it." What type of power is Mark utilizing?

Legitimate

When Andy asks Naomi why she doesn't just fire Mariana and Ervin, he is alluding to her ____________ power.

Legitimate

Assume Amir believes that Mark is a great person, so he is willing to work that much harder for Ollie during the holidays. What source of power may best explain this?

Referent

Assume Naomi tells Marina she will receive a 5% bonus is the set is finished earlier than scheduled. What type of power would Naomi be utilizing?

Reward