Chapter 9 Motivating Employees Vocabulary

Job Rotations

Makes work more interesting and motivating by moving employees from one job to another.

Goal-setting theory is met if __________.

The goals are accepted and accompanied by feedback, and if workplace conditions allows employee achievement.

What are the three basic elements of Scientific Management according to Frederick Taylor?

Time, methods, and rules of work.

Maslow's Hierarchy of Needs

Theory of motivation based on unmet human needs from basic psychologial needs.

Extrinsic Reward

A reward that is given to an employee as recognition for their good work.

Job Enrichment

A strategy that movtivates workers through the job itself.

Management by Objectives (MBO)

A system of goal setting and implementation; it involves a cycle of discussion, review, and evaluation of objectives among top and middle-level managers, supervisors, and employees.

Equity Theory

A theory that looks to how an employee's perception of fairness affects their willingness to perform.

What resulted from time motion studies?

As researchers began determining the most efficient ways (of shoveling), efficiency became the standard for setting goals.

Expectancy Theory Line of Thinking

Can I finish this task? What is my reward once I finish? Is the reward worth it?

Job Enlargement

Combines a series of tasks into one challenging and interesting assignment.

What are Hygiene factors?

Company policies, supervision, working conditions, interpersonal relationships, salary, status, and job security.

Expectancy Theory of Motivation

Employees expectations affect effort

Hazberg's Hygiene (Maintenance) Factors

In Hazberg's theory of motivating factors, hygiene factors are factors that can dissuade motivation if missing, but do not necessarily motivate employees if increased.

Who developed MBO, when, and give one example of an entity using it.

Peter Drucker in the 1960s; Government agencies, like the Depeartment of Defense

Rank Maslow's Hierarchy of Needs from lowest to highest.

Physiological Needs; Safety Needs; Social Needs; Esteem Needs; Self-acutalization

Extrinsic Rewards are _____.

Raises, praise, and promotions. Anything tangible and valuable.

When is MBO most effective?

Relatively stable situations when managers need to make long-term plans and implement them with few changes.

Goal-Setting Theory

Setting ambitious but attainable goals can motivate workers and improve performance.

Time motion studies

Studies, begun by Frederick Taylor, of which tasks must be performed to complete a job and the time needed to do each task.

Give an example of an entity using scientific management

UPS

What are Motivators according to Hazberg?

Job factors that cause employee to be productive and that gives them satisfaction.

Scientific Management

Studying workers to find the most efficient ways of doing things and then teaching them those techniques.

Principle of Motion Economy

The theory developed by Frank and Lillian Gilbreth that every job can be broken down into a series of elementary motions called a therblig

Intrinsic Rewards

The personal satisfaction you feel when you perform well and complete your goals.

Hawthorne Effect

The tendency for people to behave differently when they know they are being studied.

According to Maslow's Hierarchy of Needs, when is a need no longer a motivator?

When a need is satisfied.

What are motivators? Give some examples

Work itself, achievement, recognition, responsibility, growth and advancement.