Chapter 9 Production and Operations Management
An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:
3D printing
Program Evaluation and Review Technique (PERT)
A method for analyzing the tasks involved in completing a given project, estimating the time needed to complete each task, and identifying the minimum time needed to complete the total project.
Operations Management
A specialized area in management that converts or transforms resources (including human resources) into goods and services.
The acronym for using computers to design products is referred to as
CAD
Ordering a new suit that will be made specifically for you by a tailor is an example of which process?
Customization
What strategy focuses on a company deciding where to locate its operations?
Facility location
rue or false: ISO is a governmental body.
False
Operations management includes
Inventory management Quality control Production scheduling Follow-up services
What are two characteristics of lean manufacturing?
It takes less time. It uses less resources.
inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.
Just in Time
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______
MRP
Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.
Manufacturing industry
The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called _____
Mass production
planning helps to solve issues related to facility layout, facility location, and inventory control.
Operations management
Which term describes the act of buying of all materials needed by the organization?
Purchasing
MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.
Sales forecast
assembly process
The part of the production process that puts together components.
True or false: Computers are used to design products when CAD is employed
True
3D printing is a production process also known as
additive manufacturing
Industrial robots have completely changed manufacturing because they:
can work 24/7 with great precision reduce costs improve productivity
Production Management
describes all the activities managers do to help firms create goods
The physical arrangement of resources in the production process refers to:
facility layout
Using machines designed to do multiple tasks in order to produce a variety of products is called
flexible manufacturing
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.
interfirm
Examples of a problem solved by operations management planning as it relates to manufacturing include:
inventory control facility location
The goal of operations management is to:
keep operations running efficiently create a good experience for the customer
The creation of finished goods and services using the factors of production
land, labor, capital, entrepreneurship, knowledge
When a computerized data control _____ detects a problem, it notifies someone to make needed changes.
sensor
ISO is not part of the government, but is a federation of national _____ bodies
standards
Process manufacturing
the part of the production process that physically or chemically changes materials
Form utility
the value producers add to materials in the creation of finished goods and services
What is the goal of operations management in service industries?
to provide good experiences for those who use the service
