Chapter 9 Production and Operations Management

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3D printing

Program Evaluation and Review Technique (PERT)

A method for analyzing the tasks involved in completing a given project, estimating the time needed to complete each task, and identifying the minimum time needed to complete the total project.

Operations Management

A specialized area in management that converts or transforms resources (including human resources) into goods and services.

The acronym for using computers to design products is referred to as

CAD

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

Customization

What strategy focuses on a company deciding where to locate its operations?

Facility location

rue or false: ISO is a governmental body.

False

Operations management includes

Inventory management Quality control Production scheduling Follow-up services

What are two characteristics of lean manufacturing?

It takes less time. It uses less resources.

inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line.

Just in Time

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as ______

MRP

Technological changes have had such a great impact on the ______ that this segment of the American economy will likely never employ as many people as it did in the 1950s.

Manufacturing industry

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called _____

Mass production

planning helps to solve issues related to facility layout, facility location, and inventory control.

Operations management

Which term describes the act of buying of all materials needed by the organization?

Purchasing

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

Sales forecast

assembly process

The part of the production process that puts together components.

True or false: Computers are used to design products when CAD is employed

True

3D printing is a production process also known as

additive manufacturing

Industrial robots have completely changed manufacturing because they:

can work 24/7 with great precision reduce costs improve productivity

Production Management

describes all the activities managers do to help firms create goods

The physical arrangement of resources in the production process refers to:

facility layout

Using machines designed to do multiple tasks in order to produce a variety of products is called

flexible manufacturing

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the Internet, thus, developing a(n) ______ approach to operations management.

interfirm

Examples of a problem solved by operations management planning as it relates to manufacturing include:

inventory control facility location

The goal of operations management is to:

keep operations running efficiently create a good experience for the customer

The creation of finished goods and services using the factors of production

land, labor, capital, entrepreneurship, knowledge

When a computerized data control _____ detects a problem, it notifies someone to make needed changes.

sensor

ISO is not part of the government, but is a federation of national _____ bodies

standards

Process manufacturing

the part of the production process that physically or chemically changes materials

Form utility

the value producers add to materials in the creation of finished goods and services

What is the goal of operations management in service industries?

to provide good experiences for those who use the service