Chapter 9

13. _____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings. a. Frederick Herzberg b. David McClelland c. Abraham Maslow d. Douglas McGregor

a. Frederick Herzberg

14. According to Herzberg, which of the following is a motivational factor? a. Recognition b. Salary c. Training d. Health benefits

a. Recognition

30. _____ refers to the amount of individual resources an existing schedule requires during specific time periods. a. Resource loading b. Resource leveling c. Resource histogram d. Resource logs

a. Resource loading

16. According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others. a. affiliation b. self-actualization c. power d. achievement

a. affiliation

22. According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders. a. authority b. achievement c. expertise d. self-actualization

a. authority

10. Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs. a. esteem b. self-actualization c. physiological d. safety

a. esteem

6. The acquiring of the project team is a subprocess associated with the _____ process of project human resource management. a. executing b. controlling and monitoring c. planning d. initiating

a. executing

33. In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process. a. performing b. norming c. forming d. storming

a. performing

7. _____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory. a. Sigmund Freud b. Abraham Maslow c. Carl Jung d. Philip Zimbardo

b. Abraham Maslow

24. _____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do. a. Legitimate power b. Coercive power c. Reward power d. Referent power

b. Coercive power

3. _____ involves building individual and group skills to enhance project performance. a. Developing the human resource plan b. Developing the project team c. Acquiring the project team d. Managing the project team

b. Developing the project team

31. _____ is a technique for resolving resource conflicts by delaying tasks. a. Resource loading b. Resource leveling c. Resource allocation d. Resource histogram

b. Resource leveling

9. _____ is at the top of Maslow's hierarchy of needs. a. Esteem b. Self-actualization c. Physiological d. Social

b. Self-actualization

20. Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility. a. Theory Z b. Theory X c. Theory Y d. Theory K

b. Theory X

2. Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates. a. managing the project team b. acquiring the project team c. developing the project team d. planning the human resource plan

b. acquiring the project team

11.The bottom four needs in Maslow's structure are referred to as _____ needs. a. self-actualization b. deficiency c. safety d. growth

b. deficiency

12. The highest level of needs in Maslow's structure is referred to as a _____ need. a. deficiency b. growth c. safety d. physiological

b. growth

29. A(n) _____ is a column chart that shows the number of resources assigned to a project over time. a. responsibility assignment matrix b. resource histogram c. RACI charts d. organizational breakdown structure

b. resource histogram

35. Psychologist David Merril describes _____ as reactive and task-oriented. a. "Expressives" b. "Drivers" c. "Analyticals" d. "Amiables"

c. "Analyticals"

25. _____ involves using incentives to induce people to do things. a. Legitimate power b. Coercive power c. Reward power d. Referent power

c. Reward power

18. The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story. a. RAM b. MBTI c. TAT d. RACI

c. TAT

4.The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates. a. managing the project team b. acquiring the project team c. developing the project team d. human resource planning

c. developing the project team

28. The first step in the framework for defining and assigning work is _____. a. defining how the work will be accomplished b. breaking down the work into manageable elements c. finalizing the project requirements d. assigning work responsibilities

c. finalizing the project requirements

8. At the bottom of Maslow's structure are _____ needs. a. esteem b. self-actualization c. physiological d. social

c. physiological

17. According to McClelland's acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy. a. affiliation b. advancement c. power d. achievement

c. power

1. _____ involves assigning the needed personnel to work on the project. a. Planning human resource management b. Developing the project team c. Acquiring the project team d. Managing the project team

c.Acquiring the project team

19. _____ is best known for developing Theory X and Theory Y. a. Frederick Herzberg b. David McClelland c. Abraham Maslow d. Douglas McGregor

d. Douglas McGregor

5. _____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance. a. Developing the human resource plan b. Developing the project team c. Acquiring the project team d. Managing the project team

d. Managing the project team

27. _____ refers to matching certain behaviors of the other person. a. Empathic listening b. Rapport c. Synergy d. Mirroring

d. Mirroring

26. _____ is based on an individual's personal charisma. a. Legitimate power b. Coercive power c. Reward power d. Referent power

d. Referent power

34. In the MBTI, the _____ dimension relates to the manner in which you gather information. a. Extrovert/Introvert b. Thinking/Feeling c. Judgment/Perception d. Sensation/Intuition

d. Sensation/Intuition

37. According to Lencioni, which of the following qualities is present in organizations that succeed? a. Commitment b. Autonomy c. Accountability d. Teamwork

d. Teamwork

21. _____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers. a. Theory W b. Theory X c. Theory Y d. Theory Z

d. Theory Z

15. People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile. a. affiliation b. security c. power d. achievement

d. achievement

36. According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts. a. smoothing b. forcing c. confrontation d. compromise

d. compromise

23. According to Thamhain and Wilemon, _____ is the ability to improve a worker's position. a. penalty b. assignment c. expertise d. promotion

d. promotion

32. In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate. a. performing b. norming c. forming d. storming

d. storming