Chapter 9 Quiz

Extra-role behavior

Being cooperative in ways not expected of employees

Establishing a Climate of Trust

Being open about problems facing the group and being candid in expressing opinions

Micromanagement

Controlling and monitoring even minor actions of team members

Implementing Cooperation Theory

Encouraging collaboration rather than competition as a strategy for teamwork

Developing Group Emotional Intelligence

Encouraging group members to discuss how they feel about their perceived importance to the organization

Leaders should work with the group to establish a code of conduct that all members of the group or team agree to follow.

If leaders wish to develop a norm of teamwork based on the cooperation theory, which of the following should they do?

The Out-Group

Less likely to experience good teamwork

Minimizing Micromanagement

Not stepping in to make suggestions or corrections in order to help team members develop

The In-Group

Part of a smoothly functioning team headed by the formal leader

using a consensus leadership style.

The marketing manager of an organization decides to have an open conversation with his team members about the influence of cost efficient digital marketing on the sales revenue. The manager does this to include team member contributions before implementing a final action plan. In the context of leader actions that foster teamwork, this is an example of

Defining the Team's Mission

To plan an implement new standards of operations that reduce production costs

workers of a company sharing strategic and financial information as well as responsibility

What is a case of open-book management?

A useful tactic for facilitating communication is to establish a shared physical facility.

What is true of organization structures that foster teamwork?

d. enabling and empowering group members to accomplish their work

Which of the following is a key role of a leader in a team-based organization? a. micromanaging to ensure team members devote their attention to low-value work b. controlling the team's capabilities c. ensuring that the team members' performance remains constant throughout their careers d. enabling and empowering group members to accomplish their work

trust is established and maintained through the use of communication technology.

While building a virtual team, a leader must ensure that:

E-Leadership

Improving teamwork by staying connected electronically to team members

c. intergroup leadership.

Jaime leads and coordinates the activities of the finance, marketing, and operations teams of her organization. In this case, Jaime exhibits a. authoritarian leadership. b. libertarian leadership. c. intergroup leadership. X d. hands-on leadership.

e-leadership.

The creative team of an advertisement agency is located in both Mumbai and Kolkata. Therefore, welcome notes, congratulatory notes, and team productivity reports are mostly communicated through emails. On critical issues, web-conferences are organized. The type of leadership practiced in this team is an example of

d. organize a cooking workshop for the employees at a nearby restaurant

Alan, the human resource manager of an organization, has tried to foster teamwork among the employees by adopting a series of actions, including establishing a climate of trust and developing group emotional intelligence. However, Alan feels these in-house techniques are not fully efficient in instilling teamwork. In this situation, which of the following approaches should Alan adopt next? X a. use collaborative software like electronic groupware that fosters collaboration and teamwork b. blend representatives from the domestic company and foreign nationals on the team c. closely monitor most aspects of group activities d. organize a cooking workshop for the employees at a nearby restaurant

outdoor training program.

In an attempt to increase the productivity of his team members, Ronald, the team manager, decides to organize a paintball session at a commercial venue close to company premises. This team-building activity is an example of a(n):

power sharing.

Ted believes in delegating critical responsibilities to efficient members of his team regardless of their positions. He also feels that if situations demand, the team members should be equipped to challenge the leader. Based on this information, Ted's belief is in agreement with the concept of

a. The four members who have the added responsibility form the in-group.

In a group of ten, four members are given the responsibility of delegating work to the rest of the group members, in addition to their existing responsibilities. They receive a higher degree of warmth and encouragement as compared to the rest of the group members. In this case, which of the following statements is true? a. The four members who have the added responsibility form the in-group. b. This case is an example in which the manager displays the technique of upward appeal. c. The members who receive the delegated work form the in-group. d. This case is an example in which the manager uses electronic brainstorming techniques.