Chapter 9 Quiz Organizational Behavior
Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?
It can create many legal, financial, and personnel risks.
_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.
Linguistic style
Xavier is creating a social media policy for OCA & Associates. He plans to: Outline consequences for violations. Align the policy with the organization's culture. Stay away from defining what is considered illegal. Clarify what is confidential. Designate a spokesperson for online policies. Which of these is not an element of an effective social media policy?
Stay away from defining what is considered illegal.
Which of the following is not one of the suggestions coming out of the TED protocol?
Use the latest technology available to appear to be up to date.
Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.
true
Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.
true
Every management function and activity involves some form of direct or indirect communication.
true
The four factors of media richness include feedback, channel, type, and language source.
true
To manage e-mail effectively, an employee should
use a spell checker
Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which of the following mediums best serves her purpose?
webinars
Which of the following is not a factor in media richness?
whether a medium involves electronic methods
Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.
65 to 95 percent
Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ______ style of listening.
active
______ is a circular and dynamic process in which people interpret and make sense of the information they exchange.
communication
Which of the following is not a step of the TED protocol for effective presentations?
control your stress
Which of the following is not an example of a crucial conversation?
conveying routine feedback
Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast.
crossing your arms
Raj is listening to his parents, who are unhappy about his grades. He is sitting in the chair, with his legs crossed and arms folded. Raj is communicating
defensiveness
_________ occurs when people perceive that they are being attacked or threatened.
defensiveness
Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of
encoding
_______ is the process of translating thoughts into a code or language that can be understood by others.
encoding
There are two competing explanations about the origin of linguistic styles between men and women: ______ and ______.
evolutionary psychology; social role theory
Younger employees also are more likely to use the Internet and social media to accomplish their tasks. This is an example of the ___________ that represent the key issue when considering communication across generations.
expectations and norms
______ is the richest form of communication.
face to face exchanges
Linguistic intelligence refers to a person's characteristic speaking pattern.
false
Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.
false
Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.
involved
Which of the following statements about the use of e-mail is false?
it hinders effective teamwork
Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing
media richness
Social media benefits for employers include all the following except
minimize cyberloafing
Amy receives a note from Carrie, asking her to pick up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of
noise
Silvio is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.
passive
Otto is convinced that social media offers many benefits for employees and wants to institute a plan at Compass Inc. Which of the following is not a potential benefit for employees?
personal stability
Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ______ (the person wanting to communicate information), and Taylor is the _______ (the person, group, or organization for whom the message is intended).
sender; receiver
Women are more likely to _______ compared to men.
share credit
Positive nonverbal actions include all of the following except
speaking very slowly
