Chapter 9 Quiz Organizational Behavior

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

It can create many legal, financial, and personnel risks.

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

Linguistic style

Xavier is creating a social media policy for OCA & Associates. He plans to: Outline consequences for violations. Align the policy with the organization's culture. Stay away from defining what is considered illegal. Clarify what is confidential. Designate a spokesperson for online policies. Which of these is not an element of an effective social media policy?

Stay away from defining what is considered illegal.

Which of the following is not one of the suggestions coming out of the TED protocol?

Use the latest technology available to appear to be up to date.

Communication competence is a performance-based index of an individual's abilities to effectively use communication behaviors in a given context.

true

Cross-cultural differences and nonverbal communication both can be sources of noise between senders and receivers.

true

Every management function and activity involves some form of direct or indirect communication.

true

The four factors of media richness include feedback, channel, type, and language source.

true

To manage e-mail effectively, an employee should

use a spell checker

Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which of the following mediums best serves her purpose?

webinars

Which of the following is not a factor in media richness?

whether a medium involves electronic methods

Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

65 to 95 percent

Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ______ style of listening.

active

______ is a circular and dynamic process in which people interpret and make sense of the information they exchange.

communication

Which of the following is not a step of the TED protocol for effective presentations?

control your stress

Which of the following is not an example of a crucial conversation?

conveying routine feedback

Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast.

crossing your arms

Raj is listening to his parents, who are unhappy about his grades. He is sitting in the chair, with his legs crossed and arms folded. Raj is communicating

defensiveness

_________ occurs when people perceive that they are being attacked or threatened.

defensiveness

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of

encoding

_______ is the process of translating thoughts into a code or language that can be understood by others.

encoding

There are two competing explanations about the origin of linguistic styles between men and women: ______ and ______.

evolutionary psychology; social role theory

Younger employees also are more likely to use the Internet and social media to accomplish their tasks. This is an example of the ___________ that represent the key issue when considering communication across generations.

expectations and norms

______ is the richest form of communication.

face to face exchanges

Linguistic intelligence refers to a person's characteristic speaking pattern.

false

Listening effectiveness is positively associated with customer satisfaction but negatively related to employee job satisfaction.

false

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.

involved

Which of the following statements about the use of e-mail is false?

it hinders effective teamwork

Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing

media richness

Social media benefits for employers include all the following except

minimize cyberloafing

Amy receives a note from Carrie, asking her to pick up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of

noise

Silvio is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

passive

Otto is convinced that social media offers many benefits for employees and wants to institute a plan at Compass Inc. Which of the following is not a potential benefit for employees?

personal stability

Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ______ (the person wanting to communicate information), and Taylor is the _______ (the person, group, or organization for whom the message is intended).

sender; receiver

Women are more likely to _______ compared to men.

share credit

Positive nonverbal actions include all of the following except

speaking very slowly